Ratings based on 2,323 Verified Reviews

3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Smooth fast check-in!

Posted Jun 28, 2017
U was able to check it early way before the actual check-in time which was awesome! Universal is just walking distance but there are shuttles that can take you and back no problem!
Comment from Hotel Management
Jun 29, 2017 by Sheraton Universal, Hotel Management
We are very glad to hear that your stay was a success with an early check-in and such convenience to the park , and we certainly hope to see you again very soon. Thank you kindly for your feedback !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jun 27, 2017
Pros: walking distance to universal studios/citywalk and hotel provides shuttle services.
Location: universal studios/citywalk
Nice hotel very close to universal studios/citywalk.
Comment from Hotel Management
Jun 29, 2017 by Sheraton Universal, Hotel Management
We agree the hotel is so convenient to all the fun attractions that are very close by! Thank you kindly for your review and we hope to be of service again very soon!
2 out of 5
by A verified traveler

Posted Jun 26, 2017
Very run down and dated. Only upside is that it is walking distance to Universal Studios. I would advise you to wait for the upgrade to be completed before booking.
Comment from Hotel Management
Jun 29, 2017 by Sheraton Universal , Hotel Management
Dear guest we appreciate your comments and are saddened that your visit was marred. We are undergoing a full-scale renovation, however we do all we can to assure Guests have a lovely visit. We hope to have a chance to regain your confidence during the future stay.
3 out of 5
by A verified traveler

Nice Close to Universal Studios

Posted Jun 26, 2017
Pros: The people were great.
Cons: The craftsmanship of the work that was done. Even in the main entrance you had carpet that was bunching up. Also you need major work on the elevator
Location: Location was great. Good views of the area.
My main problem was how our room was laid out and the lack of craftsmanship that went into the remodel. They did not have enough counter space in the bathroom. Electrical wire hanging around. No counter space in the main room. Finishes were poor they are not up to standards. It was mostly just a bunch of small stuff that if you looked around you would say the remodel guys did not care about their work and the person who designed the remodel did not put much thought in to it. So the reality it was nothing special and could have been a lot better.
2 out of 5
by A verified traveler from San Jose, CA

Not what you would expect... not as advertised

Posted Jun 26, 2017
Pros: bad experience
Cons: See above... almost everything
No mention of hotel being under construction. We only stayed for one day for a wedding, however, there was construction the entire day (well past 4pm despite the front desk stating they worked from 8-4). To me, its no the price we paid for the room (which was excessive given the condition) but its about making an informed decision. I was mislead into thinking that the facility was as nice (and quiet) as pictured. My wife is 7 months pregnant and our AC unit was not functioning. I called at 11am and the front desk stated that an engineer was on the way. After waiting for 30 min, we left and walked around "city walk" and came back at 1pm to find out it was not fixed. I had to call 4 more times that day. Finally, after the ceremony but before dinner, my wife wanted to relax in the room for a few min. At 800pm we came back and STILL not fixed. I went down to the front desk and within minutes an engineer was there. He replaced the unit and it was working. He told me that he was very surprised as he did not see a service call on his end for our room (despite me calling 5x!). Between the construction that was never mentioned, the thermostat and the humidity in the room (that was fixed easily) and the overall deterioration of the room (tub half peeled, doors crooked and unable to close normally, etc), I would never stay here again nor recommend anyone else staying here. Friendly staff once face to face but terrible execution and customer service as issues went unresolved.
1 out of 5
by A verified traveler

universal studio stay

Posted Jun 24, 2017
Pros: FREE SHUTTLE.. THATS IT!!
Cons: EVERYTHING.
Location: UNIVERSAL STUDIOS
OUTSIDE OVERALL EXTERIOR LOOK OK. PARKING GARAGE HAD PILES OF TRASH AND OTHER GARBAGE OVERFLOWING WITH TRASH. VERY OLD AND OUTDATED. THE ONLY NICE THING IS THE "INSIDE" REGISTRATION. ROOM WAS VERY SMALL, CANNOT OPEN OUTSIDE WINDOWS, VERY DIRTY OUTSIDE. BATHROOM WAYYY TOO SMALL FOR US. BATHROOM SINK WAS VERY SMALL NOT ENOUGH TO PUT OUT HYGIENE ITEMS ON SINK. "EMBASSY SUITES" IS WAY, WAY BETTER THAN THIS PLACE. ALSO, THEY ARE VERY OVERPRICED BECAUSE CLOSE TO UNIVERSAL STUDIOS.
Comment from Hotel Management
Jun 29, 2017 by Sheraton Universal , Hotel Management
Your guest it is certainly saddening to read that your visit was marred . We do all we can to assure our guests have a lovely and memorable visit, we understand that we are under going a renovation process however our guests are our main priority and service is at the top of our list. It is our hope to be able to regain your confidence during the future stay. Thank you kindly for your insights and feedback which will be shared with the managers and directors involved.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Although there was construction going on. The staff was accommodating and polite. It was a very pleasant stay!
Comment from Hotel Management
Jun 17, 2017 by Sheraton Universal , Hotel Management
Thank you kindly for the review we are glad you had a great stay and connected to the Sheraton team. We hope to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel closed to Disney

Posted May 29, 2017
Every it's ok All access next to Disney The personal is very gentle
Comment from Hotel Management
Jun 15, 2017 by Sheraton Universal , Hotel Management
Hello, we appreciate the rating and feedback. The Universal Studios park is adjacent to the property.
4 out of 5
by A verified traveler

Posted May 22, 2017
Room service was NOT GOOD....took an hour to get upto me and then my salad had CHOCOLATE ON IT....so after getting me a new one I finished that and hardly ate any Calimari
Comment from Hotel Management
May 24, 2017 by Sheraton Universal , Hotel Management
We understand your concern and apologize for the missed experience. We take you feedback seriously and share it with the managers involved. We hope to have a chance to regain your confidence during a future stay .
2 out of 5
by A verified traveler from CA

Hope it gets better

Posted May 15, 2017
This hotel is under construction. When checking in they should have told you that construction started at 7:45 on Sunday Morning. Which was Mother's Day! Not clear directions on parking. You can only park in front of the hotel during registration if you are valet parking. Staff was nice, however for the price you pay, construction should have been avoided at that time in the morning on a weekend.
Comment from Hotel Management
May 25, 2017 by Sheraton Universal, Hotel Management
Dear Guest , we fully understand your concerns , and are sharing them with the Directors involved. We are here to create great memory's for our valued guests, such as yourself and hope to have a chance to regain your trust during a future stay.