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Reviews of Shutters on the Beach

5 out of 5
Shutters on the Beach
1 Pico Blvd, Santa Monica, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 395 out of 532 reviews" "
Rating 8 - Good. 81 out of 532 reviews" "
Rating 6 - Okay. 30 out of 532 reviews" "
Rating 4 - Poor. 15 out of 532 reviews" "
Rating 2 - Terrible. 11 out of 532 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and dining options excellent - can’t beat location and pool layout
Stayed 1 night in Apr 2024
Response from Christophe on Apr 19, 2024
Dear Victoria,We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Sherrard, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plush and easy going atmosphere. Outstanding staff. Comfortable rooms. Pool was awesome. Breakfast so good! I will be back!
Stayed 2 nights in Apr 2024
Response from Christophe on Apr 11, 2024
Dear Sherrard, Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Rehan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, really well runs with friendly helpful staff. Ideal location and base in Santa Monica. Comfortable nicely furnished rooms. Highly recommend. We’ll stay again
Stayed 4 nights in Apr 2024
Response from Christophe on Apr 8, 2024
Dear Rehan,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing, food was great, ambiance! Just great!
Stayed 2 nights in Mar 2024
Response from Christophe on Mar 27, 2024
Dear Lisa,We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

David WH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the best hotels in the country
Stayed 1 night in Mar 2024
Response from Christophe on Mar 27, 2024
Dear David, Thank you for referring to us as "the best hotels in the country". We are ecstatic to hear that. We look forward to welcoming you back to the beach.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christophe on Mar 27, 2024
Dear Oliver, Thank you for the five-star review! We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at a beautiful property. Looking forward to returning.
Stayed 1 night in Mar 2024
Response from Christophe on Mar 25, 2024
Dear Katherine,We're thrilled to know you feel this way about us! Thank you for the positive review. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Lynn, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but could use some updating
Stayed 2 nights in Mar 2024
Response from Christophe on Mar 27, 2024
Dear Lynn,Thank you for the review. We appreciate your constructive feedback. We hope to welcome you back again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and decor. Attention to detail. Very very nice and service oriented staff. Attention to detail in amenities and decor in our rooms. Live music in lobby bar. 👍👍👍
Stayed 1 night in Mar 2024
Response from Christophe on Mar 25, 2024
Dear Ana Maria,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Oliver

Stayed 2 nights in Mar 2024
Response from Christophe on Apr 12, 2024
Dear Oliver,We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and best service we have had in a long time. Rooms were beautiful and bed really comfy. Location and view very spectacular.
Stayed 2 nights in Mar 2024
Response from Christophe on Mar 18, 2024
Dear Ben,Thank you so much for your wonderful review! It makes us ecstatic to hear that our team's service was the best you experienced in a long time. We will make sure to share these comments with our entire team. We look forward to welcoming you back.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Shutters
Stayed 1 night in Feb 2024
Response from Christophe on Mar 15, 2024
Dear Tara,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Kate, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christophe on Mar 20, 2024
Dear Kate,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities, and spa
Stayed 3 nights in Feb 2024
Response from Christophe on Feb 27, 2024
Dear Amanda, We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christophe on Mar 20, 2024
Dear Jordan,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Always such a great place. Relaxing, quiet, perfect beach. Snd last night the piano player was fantastic
Stayed 2 nights in Jan 2024
Response from Christophe on Feb 27, 2024
Dear Scott,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! I was there a week earlier and came back, and they remembered me. It feels like a big hotel with a small entrepreneurial spirit that’s awesome. Thank you.
Stayed 2 nights in Dec 2023
Response from Christophe on Feb 27, 2024
Dear D, Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely, Christophe BaratonGeneral Manager

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed visit.
Stayed 1 night in Oct 2023
Response from Christophe on Feb 27, 2024
Dear Melissa,Thank you for your kind words! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Ross, Edinburgh

Stayed 2 nights in Jan 2024
Response from Christophe on Feb 27, 2024
Dear Ross, Thank you for the five-star review! We are thrilled to hear you enjoyed your stay at our Beach House. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Beautifully maintained. Great location. I can understand the longevity of the reputation of this establishment!
Stayed 1 night in Jan 2024
Response from Christophe on Feb 27, 2024
Dear Lena,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

VANDANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christophe on Feb 27, 2024
Dear Vandana,Thank you for the five star review! We are pleased to hear that you enjoyed your visit to Shutters on the Beach. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

8/10 Good

Miss

Stayed 1 night in Dec 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and relaxing hotel by the beach. The room is spacious and beautifully decorated. The food was delicious. A very relaxing ambiance
Stayed 3 nights in Dec 2023
Response from Christophe on Dec 11, 2023
Dear Amal,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christophe on Dec 11, 2023
Dear Alexis, Thank you for the five-star review! We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christophe on Dec 11, 2023
Dear Francis,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christophe on Dec 5, 2023
Dear David, We're thrilled to know you feel this way about us! Thank you for the positive review. We would love to welcome you soon.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom needs a little renovation and the shower is small.
Stayed 1 night in Nov 2023
Response from Christophe on Nov 28, 2023
Dear Cynthia,Thank you for taking the time to leave a review. We appreciate the constructive feedback and will share your team.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVE this luxurious, warm and inviting hotel!!!
An amazing two-night stay. My first time at Shutters, other than for lunch a few years ago. LOVE this property! Rooms are luxurious, so comfortable and tastefully 'homey'. You don't feel like you're in a hotel room but rather in someone's lovely home. The lobby bar and lounge area with live music and light bites are so inviting. The beachside restaurant is lovely and you can't beat the location, right on the beach, for this property. The staff was terrific, every single one of them. Christy and Kevin at the front desk were particularly helpful. I could go on, but in short, I highly recommend this property and am going back! :)
Elegant and cozy lobby lounge.
Front end of large pool deck with tons of lounge chairs. Bar and food service available.
Sunset from the pool deck level.
Partial view of King Room.
Stayed 2 nights in Sep 2023
Response from Christophe on Nov 27, 2023
Dear Christiane, Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was smaller than I expected but still very adequate
Stayed 3 nights in Nov 2023
Response from Christophe on Nov 16, 2023
Dear John, Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay overall. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Darrin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christophe on Nov 8, 2023
Dear Darrin, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We hope to welcome you back soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Anastasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property! Worth the price. Although there was no room upgrade, the room was lovely. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Christophe on Nov 3, 2023
Dear Anastasia, Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your visit overall. We look forward to your next visit.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 1 night in Oct 2023
Response from Christophe on Oct 23, 2023
Dear Grant,We appreciate the wonderful feedback about your recent stay! Looking forward to welcoming you back to the beach soon. Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally nice. Views are amazing
Stayed 1 night in Oct 2023
Response from Christophe on Oct 16, 2023
Dear Julie,Thank you for sharing your thoughts regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Christophe on Oct 30, 2023
Dear Dawn, Thank you for sharing your review regarding your stay with us. We are so pleased you enjoyed your stay and look forward to your return!Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto!
Stayed 2 nights in Sep 2023
Response from Christophe on Sep 29, 2023
Dear David, Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. We look forward to your return.Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2023
Response from Christophe on Oct 18, 2023
Dear Jeanne,Thank you for the five-star review! We are delighted to hear you enjoyed your time with us. We hope to welcome you back to Santa Monica again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

James, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best “on the beach” hotel in Santa Monica. Kevin at the front desk is a customer service master, you’re always greeted by happy, attentive staff and the overall service is 5 star.
Stayed 2 nights in Sep 2023
Response from Christophe on Sep 26, 2023
Dear James,Thank you for the wonderful review! We will share your glowing feedback with Kevin. We look forward to your return.Sincerely,Christophe BaratonGeneral Manager

8/10 Good

Elizabeth J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very comfortable. Bed was great. Not a great view though - mostly looking at parking lot with a peek a boo view of beach and pier.
Stayed 1 night in Sep 2023
Response from Christophe on Sep 26, 2023
Dear Elizabeth,Thank you for writing a review. We are pleased to hear you enjoyed your stay overall. If you are interested in an unobstructed ocean view room, we highly recommend you reserve our "Ocean Front Room" for your next visit. We hope to welcome you back again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in beautiful location. Food and drinks are great, staff very accommodating.
Stayed 3 nights in Sep 2023
Response from Christophe on Sep 11, 2023
Dear Sally, Thank you for your positive review. We appreciate the wonderful feedback and will enjoy sharing this with our team. We hope to welcome you back soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

mike

Stayed 4 nights in Sep 2023
Response from Christophe on Oct 3, 2023
Dear Mike,We are delighted to hear you are enjoying your time with us. Thank you for your lovely review. We hope to welcome you back again soon!Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!!
Stayed 2 nights in Sep 2023
Response from Christophe on Sep 11, 2023
Dear Amy, Thank you for your five-star review. We are pleased to hear that you enjoyed your stay with us. We will enjoy sharing your feedback with our team. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great pool, beautiful food (One Pico) one of the best elegant and low key experiences Los Angeles has to offer.
Stayed 1 night in Aug 2023
Response from Christophe on Sep 11, 2023
Dear Eric, Thank you for your kind words! We are thrilled that you had a great time at Shutters on the Beach. We look forward to your return. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

RONALD

Stayed 1 night in Aug 2023
Response from Christophe on Aug 30, 2023
Dear Ronald, Thank you for your positive review. We are glad you enjoyed your stay at Shutters on the Beach. We hope to welcome you back soon. SIncerely, Christophe BaratonGeneral Manager

10/10 Excellent

Heidi, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Christophe on Sep 18, 2023
Dear Heidi, Thank you for your positive review. We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon. Sincerely, Christophe BaratonGeneral Manager

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent and helped you with a smile and nothing was too small for them to help with
Stayed 2 nights in Aug 2023
Response from Christophe on Aug 21, 2023
Dear Steve,We are happy to hear you thought the service was excellent! We will share your positive review with our team. We look forward to your return to our Beach House.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Leslie

Stayed 1 night in Aug 2023
Response from Christophe on Sep 1, 2023
Dear Leslie, Thank you for your five-star review. We are pleased that you enjoyed your stay at Shutters on the Beach! We hope to welcome you back soon. Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Marshall

Liked: Amenities
Meticulous care…
Stayed 1 night in Aug 2023
Response from Christophe on Aug 4, 2023
Dear Marshall,Thank you for the review! We appreciate you highlighting the service you received during your stay. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Monique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Christophe on Aug 4, 2023
Dear Monique,Thank you for the positive review! We hope to welcome you back on the beach.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing time service was outstanding
Stayed 2 nights in Jul 2023
Response from Christophe on Jul 31, 2023
Dear Connie,We are pleased to hear you had an amazing time during your stay. We hope to see you again soon.Sincerely,Christophe BaratonGeneral Manager

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, I stay there all the time,
Stayed 2 nights in Jul 2023
Response from Christophe on Aug 9, 2023
Dear Anthony,We are thrilled to hear that you stay at Shutters on the Beach whenever you return to sunny Santa Monica! We look forward to your next visit.Sincerely, Christophe BaratonGeneral Manager