Posted Feb 22, 2017
I've been coming here for 5 years, at least once a year. the location is simply extraordinary- the facilities are amazing. the staff are very sweet and accommodating. However, all dining options remain at best mediocre and very expensive. And I've noticed that every time I'm "upgraded", the room is actually not as nice as when i'm not upgraded. This time i was "upgraded" to oceanfront, but the view wasn't as nice as the "oceanview" room, and the room itself wasn't as nice. THey're doing construction, which i wish i had known about as it made for a less peaceful and relaxing stay- this Manhattanite was looking forward to quiet and no truck sounds! I was also disappointed when the shower flooded and i had to call 3x to get them to fix it- and i still had to stay in a room with soggy carpet. The hair dryer was really old too- very beat up. I do really appreciate the free bottled water and free internet. It shocks me how many hotels still charge for internet. and $12 bottled water. I will keep coming here as it's a magical place and the staff are sublime.
Comment from Hotel Management
Feb 24, 2017 by Zach, Hotel Management
Thank you for taking the time to share your review, Gee. We are sorry to hear that your experience did not meet your expectations. Please know that we are committed to delivering exceptional service to every guest and your service mistakes are not typical. We have shared your feedback with our management team to further investigate. We hope you will consider staying with us again soon!