2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of The Beverly Hills Hotel

5 out of 5
The Beverly Hills Hotel
9641 Sunset Blvd, Beverly Hills, CA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 626 out of 704 reviews" "
Rating 8 - Good. 42 out of 704 reviews" "
Rating 6 - Okay. 21 out of 704 reviews" "
Rating 4 - Poor. 10 out of 704 reviews" "
Rating 2 - Terrible. 5 out of 704 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love a sauna and sadly we came for the pool and it rained. Super bummed. The staff was amazing. Chris, Fizal, sunny and everyone was truly amazing
Stayed 1 night in Mar 2024
Response from Steven on Mar 4, 2024
Thank you for your very kind review! I am delighted to hear that you enjoyed your stay and I look forward to seeing you again in the near future.

10/10 Excellent

Demetrus

Stayed 4 nights in Dec 2023
Response from Steven on Feb 4, 2024
Thank you for taking the time to fill pout the survey. I am delighted you enjoyed your stay and look forward to seeing you again in the near future!Best regards,

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they went above and beyond to make our stay just memorable in everyway!
Stayed 1 night in Dec 2023
Response from Steven on Dec 31, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and I look forward to welcoming you back in the very near future.Best regards,

10/10 Excellent

ping

Stayed 1 night in Dec 2023
Response from Steven on Dec 25, 2023
Thank you for your very kind review. I am delighted you enjoyed your stay and I hope to see you again in the near future.Best regards,

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing resort. Very affordable. Felt like home
Stayed 1 night in Dec 2023
Response from Steven on Dec 23, 2023
Thank you so much for your very kind review. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Steven on Dec 23, 2023
Thank you for your very kind review. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future!

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful experience! The Christmas decorations is so festive and magical. The room spacious and beautiful. The food and drinks are perfection. And the staff went beyond and far to be hospitable and professional. Love it. Would definitely go back. You have to try the soufflé at the Polo Bar
Stayed 1 night in Dec 2023
Response from Steven on Dec 23, 2023
Thank you so much for your very kind review. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future!

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing made our honeymoon a dream!!!
Stayed 1 night in Oct 2023
Response from Steven on Oct 19, 2023
Dear Sasha,Thank you for taking the time to fill out this survey. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy hotel
Stayed 1 night in Oct 2023
Response from Steven on Oct 19, 2023
Dear Thomas,Thank you for taking the time to fill out the survey. I am delighted that you enjoyed your visit and I look forward to seeing you again in the near future.Best regards,

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Beverly Hills Hotel
Amazing hotel and service. Highly recommend
Stayed 1 night in Oct 2023
Response from Steven on Oct 5, 2023
Dear Garry,Thank you for your nice review! I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future.Best regards

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Steven on Oct 19, 2023
Thank you very much for taking time to fill out this survey. I hope you enjoyed your visit and will return in the near future!Best regards,

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Steven on Sep 26, 2023
Thank you very much for your kind review! I am delighted you enjoyed your visit and hope to see you again in the very near future.

10/10 Excellent

Martin Heinz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay at a hotel so full of history. The staff was attentive, prompt and friendly. The room was clean and quiet, with an amazingly comfortable bed. Thank you to everyone at the Beverly Hills Hotel!!!
Stayed 4 nights in Sep 2023
Response from Steven on Sep 20, 2023
Thank you so much for your very kind words. I am delighted you enjoyed your visit and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Mary, Carmel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVE LOVE LOVE The Beverly Hills Hotel!! The employees went above and beyond to make our stay wonderful!! Everyone there is so tremendously kind and helpful, it keeps us coming back!! Chloe from guest relations is AMAZING!! She took such great care of us and she was so sweet to our 7 year old son!! He loved visiting with her!! She also gave our son the cutest Oscar for completing his scavenger hunt in addition she presented our son’s stuffed animal “Stich” an Oscar as well which made our son over the moon excited!! The pool staff are also incredible!! Blanca is so helpful and kind and it’s amazing that she remembers us each year when we arrive!! She is awesome!! We frequently stay at five star hotels and the Beverly Hill Hotel sets the standard!! Also, the Valet Team is incredible!! Watching them work is like watching a symphony!! We can’t wait to return!!
Stayed 2 nights in Aug 2023
Response from Steven on Sep 10, 2023
Dear Mary,Thank you so much for your very kind words! We are delighted you enjoyed your stay with us and look forward to seeing you again in the very near future.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best of everything
Stayed 3 nights in Aug 2023
Response from Steven on Sep 10, 2023
I am delighted you enjoyed your visit and look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Gregory

Stayed 2 nights in Aug 2023
Response from Steven on Sep 20, 2023
Thank you so much for your very kind words. I am delighted you enjoyed your visit and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Ana

Stayed 1 night in Aug 2023
Response from Steven on Sep 20, 2023
Thank you so much for your very kind words. I am delighted you enjoyed your visit and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Steven on Aug 14, 2023
Dear Jean,I am delighted that you enjoyed your stay with us and I look forward to welcoming you back in the near future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous!
Stayed 2 nights in Aug 2023
Response from Steven on Aug 13, 2023
Dear Jennifer,I am delighted that you enjoyed your stay and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Jake

Stayed 1 night in Aug 2023
Response from Steven on Sep 10, 2023
I am delighted you enjoyed your visit and look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Courtney

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Great staff. Excellent Hotel
Stayed 1 night in Jul 2023
Response from Steven on Jul 30, 2023
Thank you for your very kind words! I am delighted you enjoyed your visit and I look forward to welcoming you back in the near future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The service and special attention
Stayed 1 night in Jul 2023
Response from Steven on Jul 27, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and I hope to see you again in the near future.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Steven on Aug 13, 2023
Dear James,I am delighted that you enjoyed your stay and I look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

Viren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property. We own and operate hotels so we value the intrinsic value of hotels. The only downside I would say is the folks working at the Dior boutique that is seasonal for the hotel are very rude and put a damper on our mood but overall the hotel is phenomenal.
Stayed 3 nights in Jul 2023
Response from Steven on Jul 27, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and I hope to see you again in the near future. I apologize for attitude of the Dior salespeople. I have already spoken to their manager!

10/10 Excellent

Eloy, Garden City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Steven on Jul 28, 2023
Thank you for your response. I am delighted you enjoyed your stay and I hope to see you again in the near future!

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels on the planet!
Stayed 1 night in Jul 2023
Response from Steven on Jul 28, 2023
Thank you for your response. I am delighted you enjoyed your stay and I hope to see you again in the near future!

8/10 Good

MAMDOUH

Stayed 1 night in Jun 2023
Response from Steven on Jul 28, 2023
Thank you for your response. I am delighted you enjoyed your stay and I hope to see you again in the near future!

10/10 Excellent

Paulette, Chicago

Stayed 1 night in Jun 2023
Response from Steven on Jul 28, 2023
Thank you for your response. I am delighted you enjoyed your stay and I hope to see you again in the near future!

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2023
Response from Steven Boggs on Jun 5, 2023
It looks as if you didn't enjoy your stay. Please let me know what we could have done better so that we can ensure a better stay next time.Sincerely

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pink Palace Staycation
Incredible staycation! From two-weeks prior to our stay, through our last interaction with the bellman, we received first-class service. The facilities and staff are top-notch. Great food as well! Thanks Pink Palace for a great stay!
Stayed 1 night in May 2023
Response from Steven on May 15, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and I look forward to seeing you in the very near future. Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Girls weekend Spring 2023
Fabulous in every way, especially service, with two exceptions 1) Elevators were not working well which caused delays 2) Lighting in the bathroom is terrible for doing makeup. We had to go sit in the chair by the window to be able to properly see. The lighted makeup mirror is not good enough, and using the big mirror is impossible.
Stayed 3 nights in Apr 2023
Response from Steven on May 2, 2023
Thank you for your very kind words! I apologize for the elevator issue! We have the company coming out as we speak.I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what an iconic hotel with superb service. The check in was smooth, we were walked to our room and had a balcony room overlooking the front so it wasn't quiet due to the busy road. Everywhere is perfectly maintained and super clean. The room was spacious with a very comfortable bed and top quality linen. The one thing we would have liked in the room is a coffee machine but that wasn't a major deal. The pool area is beautiful. When you arrive they set the sunbed up with towels and offer sunscreen. There is waiter service poolside, lovely cocktails. We found it very quiet around the pool and in the lobby - it lacked atmosphere I guess. Being one of the top hotels in the world it seemed very discreet and private. We are neither rich or famous, this was a one off for a 50th birthday, but we received the same service. If you aren't used to this type of service, its a bit strange. People around the pool called one of the attendants to put the parosol up or move it to give them more shade whereas we'd just get up and do it ourselves - how the other half live I guess! We ate at the Polo Lounge, food was amazing. It was very noisy in the indoor restaurant - everyone seemed to be competing to be the loudest - so we opted for an outdoor booth and it was very special. The cafe was great for breakfast, again a booth and top quality food and service in beautiful surroundings. Lastly the coffee shop, nice coffee/food options but its very small and dark in there
Stayed 2 nights in Apr 2023
Response from Steven on Apr 28, 2023
Thank you so much for your very kind words! I am delighted you enjoyed your stay and look forward to welcoming you back in the near future.

10/10 Excellent

Guo Hai

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a beautiful place
Response from Steven on Apr 23, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and look forward to welcoming you back to the Beverly Hills Hotel sometime in the near future. Best regards,

10/10 Excellent

Marc, New York

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The best service and hotel in the USA, love this place
Stayed 3 nights in Apr 2023
Response from Steven on Apr 23, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and look forward to welcoming you back to the Beverly Hills Hotel sometime in the near future. Best regards,

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. Staff goes above and beyond to make you feel comfortable and welcome.
Stayed 4 nights in Mar 2023
Response from Steven on Apr 23, 2023
Thank you for your very kind words! I am delighted you enjoyed your stay and look forward to welcoming you back to the Beverly Hills Hotel sometime in the near future. Best regards,

10/10 Excellent

Julie, Chapel Hill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay here
Stayed 4 nights in Mar 2023
Response from Steven on Mar 19, 2023
Thank you for your kind words. I am delighted you enjoyed your stay.

10/10 Excellent

Makai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Steven on Mar 19, 2023
Thank you very much! I am delighted you enjoyed your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Will be back for sure
Stayed 1 night in Oct 2022
Response from Steven on Oct 30, 2022
Thank you for your very kind words! I am delighted you enjoyed your visit and hope to see you again in the near future.Best regards,

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay, but.........
We had an exceptional stay. The hotel is definately a statement and you feel like you are part of a by gone era staying there. My only criticism would be the lack of response to emails and special requests. I phoned and sent emails with specific details and requests and none of these were answered. Not sure where the communication is breaking down. Would have like a kettle with tea and coffee making facilities in the room. Its a bit of an inconvenience to have to call room service for a simple cup of tea. Otherwise our stay was amazing and I would stay here again.
Stayed 1 night in Oct 2022
Response from Steven on Oct 19, 2022
Dear Mr. Coulson. Thank you for your very kind words! I have made a note in your guest profile to always be sure to place a coffee maker and a tea set up prior to arrival. Thank you for staying with us and I look forward to welcoming you back in the near future

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2022
Response from Steven on Oct 19, 2022
Thank you for staying with us, I am delighted you enjoyed your visit!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good.
Stayed 1 night in Oct 2022
Response from Steven on Oct 8, 2022
Thank you very much for your feedback. I am delighted you enjoyed your stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Steven on Aug 31, 2022
I am delighted that you enjoyed your stay with us! Thank you very much and we look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Melora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service! Dino and Ruth were top notch!
Stayed 2 nights in Aug 2022
Response from Steven on Aug 15, 2022
Thank you for you very kind words! I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future.

10/10 Excellent

Sherry J

Liked: Cleanliness, staff & service
This property is always a pleasure to visit. Just about everything is excellent. Beautiful. Staff excellent. Food excellent.
Stayed 1 night in Jul 2022
Response from Steven on Jul 23, 2022
Dear Sherry, Thank you for your very kind words! I am delighted you enjoyed your stay and I hope to see you again in the very near future!

4/10 Poor

Kian

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was a huge spider that crawled up from the sink hole in the bathtub
Stayed 1 night in Jul 2022
Response from Steven on Jul 19, 2022
I am so sorry that you had that experience! Hopefully this did not diminish the enjoyment of your stay and I look forward to welcoming you back in the near future!

10/10 Excellent

Adrian

Stayed 1 night in Jul 2022
Response from Steven on Jul 19, 2022
Thank you very much for your feedback. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Steven on Jun 19, 2022
Dear Alexander, I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future! Best regards,

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, well situated, incredibly attentive staff. Clean and modern with an absolute nod to the history and nostalgia.
Stayed 2 nights in Jun 2022
Response from Steven on Jun 19, 2022
Thank you for your very kind words. I am delighted you enjoyed your stay and I look forward to welcoming you back in the near future! Best regards,