Ratings based on 1,001 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Vintage hotel kept up well

Posted Jan 17, 2017
Cons: include parking in the room rate.
Location: It is a good location for anything you want to do in LA because it is less than 1 block to the 101 freeway entrance.
We loved this hotel! Right out of the 1970s, but with a new feeling like you are transported back in time. The bathrooms had new fixtures, floor tiles, and I don't remember showers that nice in the 70s. The staff is friendly. Little things such as old movies by the pool make this a place I will definitely return to. My only "beef" was paying for parking...but then, this is L.A.
Comment from Hotel Management
Jan 18, 2017 by Keith Santos, Hotel Management
We thank you for taking the time to give us your feedback. We are thrilled to know that you will eventually return to visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Boutique Hotel Close to Universal Studios

Posted Jan 17, 2017
Pros: Located near the Hollywood studios and attractions. Trolley rides.
Cons: Nothing.
Location: Universal Studios, Hollywood Blvd., and LA attractions.
I truly enjoyed my stay at the Garland. This unique gem is located near Hollywood studios and local attractions. The inviting atmosphere included friendly staff, movies poolside, drinks by the fire, and comfortable accommodations.
Comment from Hotel Management
Jan 18, 2017 by Keith Santos, Hotel Management
Thank you for such a glowing review of our property. We appreciate you business and hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, CA

Nice hotel with free trolley to Universal studios

Posted Jan 17, 2017
Fun hotel near universal studios. The trolley was reliable, on time, and free. The heated pool and hot tub were great (hot tub had a sign dying no kids allowed - weird - but that wasn't enforced.). Friday nights they show a movie poolside which was fun. Parking was expensive, about $25 per day, which I think should be included, especially in the offseason when the lot was half empty.
Comment from Hotel Management
Jan 18, 2017 by Keith Santos, Hotel Management
Thank you for choosing The Garland. We appreciate you taking the time to give us your feedback. We hope to welcome you back again soon.
5 out of 5
Recommended
for Families
by A verified traveler from Colombia

Nice hotel near Universal

Posted Jan 15, 2017
Pros: Rooms were very nice, big and clean.
Location: Near to Universal and there is a transfer bus to go to City walk and Universal.
Great hotel with a very nice location. The staff was very nice and helpful. I stayed with my family (Kids included) and it was a very good experience for everyone.
Comment from Hotel Management
Jan 16, 2017 by Darin, Hotel Management
Wonderful! Thank you for choosing to stay at The Garland. We were delighted to have been apart of your family holiday. Please come back and visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Spot for a Weekend Getaway

Posted Jan 15, 2017
Pros: The staff make this hotel very special.
Super friendly staff, quaint grounds, a trolley to Universal/Universal City Walk and an amazing restaurant make this my new favorite spot in Los Angeles.
Comment from Hotel Management
Jan 16, 2017 by Darin, Hotel Management
Wonderful! Thank you for highlighting our amazing staff! We appreciate your business and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Elegant and convenient

Posted Jan 14, 2017
Pros: Rooms and trolley service
Cons: Response time for in-room requests was slow or not attended. Cleaning staff wasted towels and products that did not need replacing.
Location: Convenience stores and food within walking distance.
A beautiful hotel. Very clean comfortable and roomy. Excellent noise reduction in room (no sounds from other rooms, halls and nearby freeway). Fantastic trolley service to and from universal studios and local metro. Highly recommend.
Comment from Hotel Management
Jan 16, 2017 by Darin, Hotel Management
Thank you for taking the time to review your recent stay at The Garland and for providing us some constructive feedback. We appreciate your business and look forward to another opportunity to serve you in the future.
2 out of 5
by A verified traveler

Touristy hotel

Posted Jan 12, 2017
I found the hotel room very cold. The heater didn't work well. The bed seemed old and in bad shape. The services not good either. It looks nice but isn't very comfortable.
Comment from Hotel Management
Jan 13, 2017 by Darin, Hotel Management
Thank you for choosing to stay with us. We are saddened we did not meet your expectations on comfort or service. We appreciate your time to providing us your feedback so we can correct and address certain issues. Again, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

Love the trolley

Posted Jan 11, 2017
Great location for universal studios. Loved the trolley transportation. Great atmosphere! Shower floor tile needed a little attention, the rest was great!
Comment from Hotel Management
Jan 13, 2017 by Darin, Hotel Management
We appreciate your business and for taking the time to provide some feedback. We will certainly share your comments with our housekeeping department to ensure a proper and immediate resolution. We hope to show you we care and listen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
Super cute, love the retro vibe! Bathrooms are pretty small but clean.
Comment from Hotel Management
Jan 13, 2017 by Darin, Hotel Management
Thank you for your compliments! We are delighted you enjoyed our retro-cool design. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
Everything was really good .close to all attraction nice staff clean hotel .
Comment from Hotel Management
Jan 13, 2017 by Darin, Hotel Management
Great! Thank you for choosing to stay at The Garland and for taking the time to review your recent stay. We are delighted you had a wonderful stay with us. Please come back and visit us soon!