Ratings based on 2,526 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

21 dollar buffet breakfast not included!

Posted Sep 28, 2016
Asked for towels and somehow in this huge hotel nobody could find time to bring towels I had to ask a maid on the elevator. Breakfast was self served buffet style and ran for 21 dollars a person. Parking was terrible due to restaurant customers taking up parking spots that cost 26 dollars and had to park way further than expected. Overall way too overpriced and too many hidden fees.
4 out of 5
by A verified traveler

Friendly staff close to universal

Posted Sep 27, 2016
We had a great stay, friendly staff and liked the shuttle to universal. Movie night by the pool was great after a hot day. Few issues with room but was rectified quickly.
4 out of 5
by A verified traveler

Nice hotel near universal

Posted Sep 25, 2016
The staff is nice, the room is comfortable and they have a shuttle to universal which is great. The wifi is bad especially for a hotel at this level.
Comment from Hotel Management
Sep 26, 2016 by Darin, Hotel Management
Thank you for choosing to stay with us. We are delighted you had an enjoyable experience. We are currently working with our internet provider on widening our bandwidth to improve our service. We hope to welcome you back soon!
5 out of 5
by A verified traveler

Great, relaxed hotel

Posted Sep 25, 2016
The service at the Garland was excellent. We ate in the restaurant twice and had room service once - the food was delicious. Or room was large and comfortable as week as very clean. The only draw back was that there wasn't anywhere close by to walk to if you wanted snacks, non-$4 bottles of water, etc., so we learned to grab all that while out and bring it back with us. We would definitely stay here again.
Comment from Hotel Management
Sep 25, 2016 by Darin, Hotel Management
We are thrilled to receive your recommendations. For your next stay, please know there is a 24 hour grocery store and pharmacy only a block and a half away. Also, please check out our gift shop, the Store for any quick snacks or tour bookings. Again, thank you for choosing to stay at The Garland. We look forward to welcoming you back!
5 out of 5
by A verified traveler from Sydney

Great location and beautiful property!

Posted Sep 25, 2016
Awesome location and property. Room was awesome for our family of 5, plenty of room and great separate area for the 3 kids. Great to have the shuttle to Universal and close to Hollywood too. We loved it!
Comment from Hotel Management
Sep 27, 2016 by Darin, Hotel Management
Thank you for choosing to stay at The Garland. We are delighted know you and your family had such a wonderful trip with us; highlighted by our family suite! Please visit us again soon!
4 out of 5
by A verified traveler from Las Vegas

Last minute Universal Studios trip!!

Posted Sep 24, 2016
One night stay for a quick trip to Universal Studios. This stylish boutique hotel was really close and offered shuttles to the park every half hour. We arrived at the hotel for a late check in. No worries checking in the staff was super friendly and really helpful with info of hotel restaurant and surrounding area. We went to the room only to be greeted with a very overwhelming moldy smell coming from bathroom/fridge area. I called the front desk and they sent someone up to move us to another room within 5 minutes.!!!! The staff member who helped us move apologized profusely and stated there was a possible pipe issue. Our new room was great! No smell and super clean. Ended up ordering room service from their restaurant at the hotel(they deliver!!) and the food was fast and delicious!! Overall a great stay! Would recommend this hotel and would stay here again in the future. 👍😁
Comment from Hotel Management
Sep 25, 2016 by Darin, Hotel Management
Wonderful to hear a product issue was resolved immediately! Thank you for sharing your kind words about our staff and the hotel. We look forward to your next last minute Universal Studios trip!
5 out of 5
by A verified traveler from Toronto, CAN

Lovely hotel in North Hollywood

Posted Sep 24, 2016
Pros: Pool, room service, balcony.
Cons: There is a small gap between the bottom of the door and the floor which filters in noise (i.e. kids running in the hall in the morning).
Awesome hotel nestled in the Valley. Room was tidy/clean (and had a nice balcony). Pool area was great and the hot tub was perfect at night. Parking was very secure although it does admittedly come at a cost.
Comment from Hotel Management
Sep 25, 2016 by Darin, Hotel Management
Thank you for taking the time to review your recent stay and provide us some great feedback. We are always looking to improve our product and service. We look forward to the opportunity to serve you again soon!
5 out of 5
by A verified traveler from auberry ca

Fun place very convenient if u r in Hollywood

Posted Sep 22, 2016
Loved the tour to the Brady bunch house. Fun place to stay. Free bus will take you to Universal Studios or the metro.
Comment from Hotel Management
Sep 25, 2016 by Darin, Hotel Management
Great! We love your picture of the Brady Bunch House. We are thrilled you had such a wonderful stay with us. Please come visit us again soon!
5 out of 5
by A verified traveler from Beaverton, OR

Amazing hotel!

Posted Sep 19, 2016
Amazing hotel. Very beautiful, spacious, and comfortable. Probably the best hotel I've ever stayed at (30+ years of traveling). Loved everything about the hotel. It was a bit pricy, but not much more expensive than the other hotels in the area.
Comment from Hotel Management
Sep 20, 2016 by Darin, Hotel Management
Great to hear from you! We are delighted to have received such a recommendation from such a seasoned traveler. We hope your travels bring you back to LA and The Garland soon!
5 out of 5
by A verified traveler from Tijuana

Super Nice hotel, staff super friendly.

Posted Sep 19, 2016
Pros: The pool, the staff, restaurant.
Cons: Everything Ok
Location: Universal Studios
1.- Staff super friendly 2,- Pool, supper amenittys. 3.- Shuttle to Universal Studios 4.- The restaurant delicious.
Comment from Hotel Management
Sep 20, 2016 by Darin, Hotel Management
Amazing review! Thank you for sharing your experience with us. We appreciate your business and hope to welcome you back to The Garland soon!