Outdoor pool, pool umbrellas, sun loungers

Reviews of The LINE Hotel

4 out of 5
The LINE Hotel
3515 Wilshire Blvd, Los Angeles, CA

Reviews

7.6

Good

Rating 10 - Excellent. 472 out of 1182 reviews" "
Rating 8 - Good. 259 out of 1182 reviews" "
Rating 6 - Okay. 218 out of 1182 reviews" "
Rating 4 - Poor. 112 out of 1182 reviews" "
Rating 2 - Terrible. 121 out of 1182 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a late checkout because I had work to finish and were very understanding and friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Kyung

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is within Koreatown, so you can go to Korean restaurants on foot. The room and bathroom are small, but the room with Hollywood sign view was good because it had a view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Alba

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Branden Williams, Assistant Front Office Manager. on Apr 22, 2024
Dear Alba, thank you so much for taking the time to leave a review, and especially for recognizing our service. We strive to create a welcoming and comfortable environment for all guests, and hearing that we achieved that for you makes us incredibly proud. We appreciate you choosing our hotel, and we look forward to welcoming you back again soon.

8/10 Good

Becki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time!
Stayed 2 nights in Apr 2024
Response from Branden Williams, Assistant Front Office Manager. on Apr 22, 2024
Dear Becki, thank you so much for taking the time to leave such a fantastic review. We're thrilled to hear you had a great time at our hotel. We would love to learn more about what specifically made your stay so enjoyable. Was it the comfortable accommodations, the delicious food, or perhaps the exceptional service from our team? Your feedback is invaluable to us, and it helps us continue to provide the best possible experience for all guests. Thank you again for choosing our hotel. We truly appreciate your business and would love to welcome you back soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in K-Town! Everything is walking distance. The staff is friendly, and the rooms are clean
Stayed 2 nights in Apr 2024
Response from C. Ruiz on Apr 17, 2024
Dear Shannon, Thank you for much for your kind words. We're thrilled to heat that you enjoyed our convenient location in K-Town and found everything within walking distance. It's wonderful to know that you appreciated our friendly staff and clean rooms.We look forward to welcoming you back again soon.

10/10 Excellent

Jesse Forest

Liked: Cleanliness, staff & service, property conditions & facilities
K Town is the best. The Line is so chill.
Stayed 1 night in Apr 2024
Response from C. Ruiz on Apr 17, 2024
Dear Jesse, I'm glad you're enjoying K-Town and our property. It's always great to hear positive feedback. Hope to have you back soon.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design in the lobby and rooms. Staff was friendly and hospitable. Would definitely recommend!
Stayed 1 night in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on Apr 15, 2024
Thank you Matthew for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time here. Our team works hard to provide top notch service and comfortable accommodations, so it's gratifying to know that we succeeded in making your stay memorable. We cannot wait to welcome you again in the future.

10/10 Excellent

Serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on Apr 15, 2024
Thank you so much Serafin,We are happy that you were able to enjoy your stay. We always aim to do our absolute best to assure each guest and enjoyable experience. We hope that you can consider us again in your future travel plans to LA.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from C. Ruiz on Apr 16, 2024
Dear Anthony, Thank you so much for taking the time to leave us a 5-star review, much appreciated.Hope to see you again soon..

10/10 Excellent

PIYAPORN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place
Stayed 1 night in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on Apr 10, 2024
Thank you Piyaporn for your kind words. We are thrilled to see that you loved your stay with us. It was our pleasure to ensure your experience was enjoyable. We hope to welcome you back again soon.

8/10 Good

Moises

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the property had self parking option
Stayed 3 nights in Apr 2024
Response from C. Ruiz on Apr 9, 2024
Dear Moises, We are beyond grateful for the time you have taken to share your feedback with us. We completely understand your concern over self parking, we will bring this up to our higher uppers.Hope to see you soon

6/10 Okay

RYANNE

Liked: Cleanliness, staff & service, amenities
The hotel is close to Koreatown which is great if you want to walk to Korean restaurants. My only complaint is the hotel needs an upgrade and some revamping. The tvs in the rooms were dated and did not have options to watch movies just cable. We booked this hotel for a staycation to sort of relax and watch movies in our room - this did not fit our needs. Unfortunately we won’t be booking this property again.
Stayed 1 night in Apr 2024
Response from C. Ruiz on Apr 9, 2024
Dear Ryanne, We appreciate your feedback and I'm sorry to hear that your stay didn't meet your expectations. It's great that the hotel's location near Koreatown was convenient for dining options, but I understand your disappointment regarding the outdated TVs and lack of movie options in the rooms. Your comments about needing an upgrade and revamping are duly noted, and I will pass them along to the management team.We hope to see you again soon,

8/10 Good

Jenny

Traveled with group
Liked: Cleanliness
The VIP benefits of booking this hotel on Expedia did not reflect when we checked in. We were not given drink vouchers and did not receive the complimentary drinks. The manager was really kind to try to resolve the oversight but could not extend the offering from the Expedia VIP booking.
Stayed 3 nights in Mar 2024
Response from C. Ruiz on Apr 9, 2024
Dear JennyThank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience caused during your recent stay with us.We truly value our partnership with Expedia and strive to ensure that all guests, especially our VIP guests, receive the exceptional service and amenities they deserve. It's disheartening to hear that your experience fell short of expectations due to the oversight in providing the designated VIP benefits.We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Hope to see you soon,

10/10 Excellent

Juan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, zero complaints!
Stayed 2 nights in Mar 2024
Response from C. Ruiz on Apr 9, 2024
Dear Juan, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

4/10 Poor

Palace

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J.R. - Director of Rooms on Apr 17, 2024
Hi Palace,We’re sorry to see your two-star rating and would appreciate the chance to understand what went wrong during your visit. Please contact us with more details so we can address your concerns directly. Your feedback is crucial for improving our services and ensuring a better experience for all our guests. Thank you for taking the time to provide us with your rating, and we hope to hear from you soon.Safe Travels,J.R. Billings - Director of Rooms

8/10 Good

Rosa, LOS ANGELES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the LINE Hotel for the design and for the OpenAire restaurant which is great. There are two nightclubs which I didn’t see on this trip. The room I had was okay but there were a few issues with the electronics- the safe didn’t work due to corroded batteries, the blackout blinds controls didn’t work well and the bathroom electrical outlet had a burn mark.
Stayed 3 nights in Mar 2024
Response from C. Ruiz on Apr 9, 2024
Dear Rosa, Thank you for taking the time to share your feedback with us. We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Warm regards,

6/10 Okay

Daekyu

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
'Parking Available' should be used when parking is included in the description, not when it is managed by a different company and $50 per night for guests.
Stayed 8 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Apr 8, 2024
Dear Daekyu, thank you for taking the time to leave a review. We sincerely apologize if the information about our hotel's parking wasn't clear or easy to find during booking. We want to assure you that the parking details can be found on the reservation website's booking page. While parking operations are handled by a separate company, we offer affordable and secure on-site parking for our guests. Additionally, there are alternative parking options available near the hotel. We appreciate you choosing us. We hope to have another opportunity to welcome you back soon.

6/10 Okay

Alison

Stayed 4 nights in Mar 2024

6/10 Okay

seung won, Marlton

Traveled with family and small children
not family friendly. Good for hot vibe seeking adults.
Stayed 3 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Apr 14, 2024
Dear Seung Won, thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay wasn't ideal for your family. We strive to create a welcoming and enjoyable environment for all guests. We want to assure you, we offer comfortable guest rooms, a refreshing pool, a delicious restaurant, and relaxing lobby lounge areas perfect for families. Additionally, our location provides easy access to nearby family-oriented attractions and activities. We understand your concerns regarding the hotel's vibe. We do offer a nightlife experience geared more towards adults. We'll certainly take your comments into consideration to ensure a more balanced atmosphere for all guests. Thank you again for choosing our hotel and we hope you'll consider giving us another chance in the future.

10/10 Excellent

Somsavanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the line ...excellent location! Great customer service
Stayed 3 nights in Mar 2024
Response from C. Ruiz on Mar 28, 2024
Dear Kimberly, Thank you so much! We're thrilled to hear that you loved our location and experienced great customer service. Your satisfaction is our top priority, and we're committed to maintaining that level of excellence. We look forward to welcoming you back soon

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very funky property, surrounding area is sketchy
Stayed 2 nights in Feb 2024
Response from C. Ruiz on Mar 28, 2024
Dear Tim, Thank you for sharing your thoughts with us. We're glad you appreciate the unique vibe of our property. We understand your concerns about the surrounding area and want to assure you that we prioritize the safety and security of our guests. We're committed to ensuring you have a great experience with us, hope to see you soon

10/10 Excellent

Sierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from C. Ruiz on Mar 26, 2024
Dear Sierra, Thank you for your 5-star review. We are thrilled to see that you enjoyed your stay with us.Hope to see you again soon

10/10 Excellent

Kyum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from C. Ruiz on Mar 26, 2024
Dear Kyum, Thank you for your 5-star review. We pleased to see that you enjoyed your stay.Hope to see you again soon.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Location was the reason we booked. Rooms are small for four people, I would get two adjoining rooms next time.
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 25, 2024
Dear Jamie, thank you for taking the time to leave a review. We're thrilled to hear that our location was a highlight of your stay. We appreciate your feedback regarding the room size. Our rooms are designed to provide a cozy and intimate atmosphere. However, our double bed rooms can accommodate four guest. If additional space is needed adjoining rooms are available. We would be more than happy to help you arrange that on your next visit. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, it smelled so I asked to change my room. They kindly changed my room.
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 25, 2024
Hello Jamie, thank you for taking the time to leave a review. We appreciate you sharing your experience. We sincerely apologize that there was an unpleasant odor in your initial room. We're glad our staff was able to promptly move you to a different room. We strive to resolve any guest concerns efficiently and ensure a positive experience. Thank you for your understanding and choosing our hotel. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Apr 13, 2024
Dear Alexander, thank you for the incredible rating. We take pride in creating exceptional experiences for our guests, and your rating means the world to us. We are thrilled you had a great stay and would love to hear what made it special. Was it the comfortable rooms, the friendly service, or a particular amenity that stood out? Sharing your thoughts helps us continue to provide outstanding experiences for future guests. Thank you again for choosing our hotel and we hope to welcoming you back soon.

10/10 Excellent

DeaChul

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from C. Ruiz on Mar 26, 2024
Dear DeaChul, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon

6/10 Okay

Cangwa

Traveled with partner
Liked: Staff & service
An average hotel. Our windows were open to the lobby roof so a maintenance man walked past our window and we had no privacy. Bathrooms are outdated.
Stayed 2 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 27, 2024
Dear Cangwa, thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience with privacy and the bathroom condition fell short of expectations. Guest comfort and privacy are our top priorities, and we regret any inconvenience you may have faced. We want to assure you that all our rooms are equipped with blackout shades and thick curtains to ensure complete privacy. If you felt a lack of privacy during your stay, we sincerely apologize. We would have been happy to explore the possibility of moving you to a different room. Regarding the view from the rooms, will depend on its location. Some rooms offer breathtaking views of the Los Angeles skyline, while others showcase the iconic Hollywood Hills. There are also rooms with views of the rear-facing rooftop. We appreciate your feedback on the bathroom. We understand the importance of a well-maintained space that complements our unique aesthetic. To help us improve, could you please elaborate on what specific aspects of the bathroom felt outdated? Your insights will be invaluable as we consider any necessary updates throughout or hotel. Thank you for choosing us and we hope to have the opportunity to welcome you back for a future stay.

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. My daughter loved the total hotel vibe.
Stayed 1 night in Mar 2024
Response from C. Ruiz on Mar 21, 2024
Dear Monique,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear that your daughter enjoyed your time with us. Again, thank you for your kind words and see you next time you're in KTown

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was immaculate! I honestly enjoyed myself a lot, especially the room and view I was given! Thank you for that. Very minor details that knocked down my vote a bit: customer service felt a little awkward, like I was a burden at some points and there we some features broken down, like the HDMI to the TV and there was a loose light strip on the back of the bathroom mirror. Overall, it was so worth it and had a great time! Thank you, guys!
Stayed 1 night in Mar 2024
Response from C. Ruiz on Mar 19, 2024
Dear Javier, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It’s unfortunate that the customer service felt a bit awkward at times. As a guest, feeling valued and comfortable is crucial, so I understand why this impacted your experience, we will address this with the staff. Broken features, such as the HDMI connection to the TV, can indeed be frustrating and will definitely be reported to the proper departments. We hope to see you again soon,

6/10 Okay

Greg

Stayed 1 night in Mar 2024
Response from C. Ruiz on Apr 17, 2024
Dear Greg,Thank you for your review, we are thrilled you enjoyed your stay with us.Hope to see you again soon.

4/10 Poor

Julie

Traveled with family
Disliked: Amenities, property conditions & facilities
A bit run down for a boutique hotel. Room was super loud at night. Convenient location and felt safe.
Stayed 3 nights in Mar 2024
Response from J.R. - Director of Rooms on Mar 29, 2024
Dear Julie,Thank you for taking the time to share your experience with us. We are glad to hear you found our location convenient and felt safe during your stay. However, we are truly sorry to learn that aspects of our hotel did not meet your expectations. We are actively addressing and continually making improvements to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a stay that not only meets but exceeds your expectations.Warmest regards,J.R. Billings - Director of Rooms

8/10 Good

David

Traveled with family
Liked: Amenities
Chill, good vibes, they think they’re a bit too cool sometimes, sometimes amenities could do with some TLC. A little bit tired.
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 17, 2024
Dear David, thank you for taking the time to share your feedback with us. We're thrilled you enjoyed our hotels, relaxed atmosphere and positive vibes. We continuously strive to create a welcoming and trendy environment for our guest. We appreciate your comments about the amenities. We're actively working on refreshing certain areas and improving our amenities to ensure they meet our guest expectations. Thank you again for your valuable feedback and we hope to welcome you back soon.

6/10 Okay

Alana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice enough hotel, but they now charge an extra $30 “resort fee” for each night - these are bad enough when charged once per stay, but it feels deceptive to advertise one rate and then upcharge for every night, especially when there are no amenities included - not even coffee. Just include it in the room rate. Parking is also very expensive.
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 12, 2024
Dear Alana, thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize that the amenity fee and parking caused frustrations during your visit. We understand your concerns about transparency, and wanted to assure you that the details about the amenity fee are outlined on the reservations website and included in your confirmation letter. This fee provides our guest with exclusive access to our pool fitness and business center. We strive to offer affordable and secure on-property parking for our guest. However, there are alternative parking options nearby the hotel. We appreciate your feedback and always looking for new ways to improve. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Water and tea kettle was never there! Or some tea bags for the moring.
Stayed 3 nights in Feb 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 17, 2024
Dear Kuldeep, Thank you for taking the time to share your feed about your recent stay. We apologize that a hot water kettle and tea bags were not available in your room. For future reference, we do offer hot water kettles at no extra charge upon request. Simply reach out to our housekeeping or front desk staff, and they'll be happy to deliver one to your room. We don't currently offer tea bags in the rooms, but a variety of teas are available for purchase at Openaire Restaurant, Alfred's Cafe, and through room service. We truly appreciate your feedback, and hope to have another opportunity to welcome you back in the future.

10/10 Excellent

Jamie

Stayed 1 night in Mar 2024
Response from C. Ruiz on Mar 28, 2024
Dear Jamie, We are beyond grateful for the time you have taken to share your 5-star review. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from C. Ruiz on Mar 19, 2024
Dear Marielle, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

10/10 Excellent

Randa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was really relaxing and restorative. The hotel has really great energy and there was an amazing installation on the ground floor of the hotel. Great coffee for on the go!
Stayed 2 nights in Mar 2024
Response from Aronta Tucker Assistant Front Office Manger on Mar 7, 2024
Thank you Randa,We are thrilled to hear that you enjoyed your stay and the coffee! We also would like to thank you for taking time to share about your experience. We take great pride in assuring each guest have an great and enjoyable experience. Please feel free to reach out directly should you need any further assistance or have any concerns. We can't wait welcome you back for more at our delightful hotel

8/10 Good

Shawnty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with a great location, but the hotel room had usb and outlets that didn’t work. Also, the restroom shower knob was broken, which was a disappointment. The lighting in the restroom was very dim and made it difficult to get ready. Otherwise, everything was good
Stayed 1 night in Mar 2024
Response from Aronta Tucker Assistant Front Office Mangaer on Mar 7, 2024
Good evening Shawnty,Thank you so much for taking time to share about your experience. We greatly appreciate you for doing so. The feed back you provided about your stay is valuable and we will be sure to relay this to upper management. We are sorry to hear that it may have not been as pleasant for you. Please feel free to contact the hotel directly and speak with management should you like to express further details regarding your stay.

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Kelly was amazing! The Line Hotel team is great and it is always a joy to stay there. the rooms have the most amazing views to sleep to and Koreatown is a great area to stay at while in LA. Can't wait to be back!
Stayed 1 night in Feb 2024
Response from Aronta Tucker Assistant Front Office Mangaer on Mar 7, 2024
Thank you Dina,We are so happy to see that you enjoyed your stay. We will be sure to inform Kelly on your acknowledgement. He's a great contribution to our team. We'd also love to be apart of your next California experience. Please feel free to contact the hotel directly for further assistance should you be returning.

2/10 Terrible

Camiel

Stayed 1 night in Mar 2024
Response from J.R. - Director of Rooms on Mar 29, 2024
Dear Camiel,We are genuinely concerned that your experience with us did not meet your expectations. We strive to provide all our guests with exceptional service and accommodations, and we clearly fell short in your case. We would greatly appreciate the opportunity to learn more about your stay and how we can make things right. Please feel free to reach out to me directly with any feedback or specific issues you encountered. Your satisfaction is incredibly important to us, and we hope to have the chance to restore your faith in our hotel.Warm regards,J.R. Billings - Director of Rooms

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was vey happy to spend time at the LINE. It has all the facitities that allows me to rest and work. I come to LA monthly to teach actors and will certainlly book again for net month.
Stayed 3 nights in Feb 2024
Response from Branden Williams, Assistant Front Office Manager. on Mar 10, 2024
Dear Thomas, thank you for taking the time to leave us a wonderful review. We're thrilled to hear that our facilities provided the perfect environment for you to relax and be productive during your stay. We take pride in creating memorable experiences for our guest. We truly appreciate your feedback, and look forward to welcoming you back soon.

4/10 Poor

Leah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty in our room, after being in the room for about 15 minutes my black carry on bag somehow had so much dust on it.
Stayed 2 nights in Feb 2024
Response from C. Ruiz on Mar 3, 2024
Dear Leah,Thank you for taking the time to share your feedback with us. We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Warm regards,

10/10 Excellent

Ben

Stayed 8 nights in Feb 2024
Response from C. Ruiz on Mar 26, 2024
Dear Ben, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon

6/10 Okay

Stella

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from C. Ruiz on Mar 21, 2024
Dear Stella, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

8/10 Good

Gerald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
C
Stayed 4 nights in Feb 2024
Response from Branden Williams, Assistant Front Office Manager. on Feb 27, 2024
Dear Gerald, thank you for taking the time to leave a rating after staying with us. We appreciate the positive sentient, and we're always striving to provide exceptional experiences for our guest. We would love to hear more about your stay. What aspects did you enjoy most? Were there any areas we fell short of your expectations? Any feedback you can share is valuable for us to learn and grow. Thank you again for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

sun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from C. Ruiz on Mar 21, 2024
Dear Sun, We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,

2/10 Terrible

sungmin, Los angeles

Stayed 1 night in Feb 2024
Response from J.R. - Director of Rooms on Mar 29, 2024
Dear Sungmin,We are genuinely concerned that your experience with us did not meet your expectations. We strive to provide all our guests with exceptional service and accommodations, and we clearly fell short in your case. We would greatly appreciate the opportunity to learn more about your stay and how we can make things right. Please feel free to reach out to me directly with any feedback or specific issues you encountered. Your satisfaction is incredibly important to us, and we hope to have the chance to restore your faith in our hotel.Warm regards,J.R. Billings - Director of Rooms