Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

I will stay there again

Posted Apr 4, 2016
Pros: Villa Room was not a suite but larger than normal and separate from main hotel, which I liked.
Staff is very helpful and accommodating. They try to go out of their way to comply with your requests. Excellent hotel in a great location. I have not stayed at a nicer hotel in Beverly Hills.
3 out of 5
by A verified traveler from vancouver

had a rude staff member at check in

Posted Apr 3, 2016
Pros: the concerage
Cons: change of night staff
Location: great atm cupcake place up the street
When I booked on expedia ,I thought I was getting a deluxe king rm. That's not what I got a check in. I was given a standard rm.I also had the misfortune of being checked in by a rude & obvious homophobic woman. The next day I brought this to the attention of the hotel assistant manager .She changed us to a slightly better rm & bought us lunch.During our discussion she mentioned that the rate expedia booked me in at was a standard one. I can tell you that is not what I paid for. The rest of our stay improved . When I got hm the hotel charged my credit card instead of expedia.I called the hotel & the charge was reversed but that's when I found out that expedia over charged me by a third of the rate .I called & expedia & the money was credited back. So my advice is always check the hotel rate directly .
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 28, 2016 on Hotels
5 out of 5
by Klaus B.

The best BOUTIQUE-GRAND-HOTEL

Posted Mar 22, 2016 on Ebookers
Vorfahrt: Genial - welcome back Mr. Xyz Check in: Genial: 24 Stunden rollierend. Aufenthalt: Genial. Home away from home. Rooftop Pol: Genial - mit Whirlpool /36 Grad C Check Out: Genial: 24 Stunden rollierend. Hotel Car: Genial: Drop off and Pick up on time.
4 out of 5
by A verified traveler from Tokyo

やはりペニンシュラだなと最終的には満足した

Posted Mar 14, 2016
Pros: こじんまりとしてエレガントなホテルと思う。きめ細かいサービスに大満足。
Cons: 最初にコメントしたが、もう少し朝食メニューをバラエティーにして欲しい。それとNHKは必ず受信ねがいます。母国のニュース見たいですからね。
Location: 周りが静かで私は好きです。意見ありません。
チェックインして案内された部屋がストリートビューで、外から丸見え。タイミング良く通行人がこちらを眺めていたので女房が不安がった。そこでフロントへあれはスーペリア部屋ではないかと抗議。2階のガーデンウィングにルームチェンジしてもらった。少しソファーが汚れてたけど最終的に満足。また、ベットメイキング(夜)の時に在室してると、我々に気を使って急いだのかミネラルウォーターや追加のタオルを忘れていた。また、ペニンシュラのホームページでは朝食に和定食を掲載されてるが実際は無いとの事で残念。TV番組もNHKが放送されて無かったので、日本人マーケットは対象外なのかと疑問。細かい事を言ったらきりがないが、総合的に評価すると最高なホテルと言える。
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 7, 2016 on Hotels
4 out of 5
by Qirui

This traveler left a rating score only Posted Feb 24, 2016 on Hotels
5 out of 5
by A verified traveler from Beverly Hills

Amazing hotel. Supreme Excellence !

Posted Feb 20, 2016
Ultimate luxury. Friendly and attentive staff. House Rolls Royce car is awesome! Bound to meet a star and you too are treated such.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 18, 2016 on Hotels
5 out of 5
by A verified traveler from mexico

Lujo en LA

Posted Feb 10, 2016
Es un hotel muy lujoso y elegante en beverly hills la zona está hermosa Vale la pena pagar el precio