Ratings based on 634 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Lack of vision

Posted Jul 11, 2016
They built the main tower , in the wrong position so that by 4pm the Pool and whole relaxing area is in the shade.. Cant really understand this, the pool area then becomes not only dark , its becomes cold, being right on the marina.. A tremendous loss of revenue for the hotel , and unpleasant conditions for the guests..
3 out of 5
by A verified traveler

Posted Jun 27, 2016
A nice hotel, espected a lot more from the general service due to a 5-star hotel
4 out of 5
by A verified traveler

Good location for trip

Posted Jun 25, 2016
Very accommodating staff. Met expectation in most areas. Good location. Although some renovation was being done it did not substantially affect guest as it was well managed
5 out of 5
by A verified traveler

Posted Jun 17, 2016
Very helpful and professional hotel staff - made us feel special more than other hotels!
4 out of 5
by A verified traveler from nyu

My experience

Posted Jun 5, 2016
Hotel front desk is excellent. The experience with some of the staff at the RESTAURENT is poor. Similarly in house dining to get a veggie burger. The person receiving the call was very unhelpful and tone is not pleasant. Room upkeep is excellent
4 out of 5
by A verified traveler

Nice hotel with good location and service

Posted May 31, 2016
Good service -good stuff /they have good food as well .i recommend this hotel .the view is nice from the room .spa is verry busy always .
4 out of 5
by A verified traveler from z

good hotel near beach

Posted May 28, 2016
nice hotel at good location we enjoy staying here with beautiful pool and good gym.
4 out of 5
by A verified traveler

Needs refurbishment

Posted May 14, 2016
Having been to many Ritz hotel around the world this one qualifies at the bottom of the scale in terms of aging. The rooms and corridors need refurbishing, certainly not the standard expected from a Ritz. Staff is helpful and pleasant, rooms are well cleaned. Too many weddings and conferences can become intrusive. Would not go there looking for a 5 stars.
5 out of 5
by A verified traveler from Hoyston

Excellence

Posted May 11, 2016
Great Location. Friendly staff. Very nice hotel. Made my Sons graduation a wonderful experience.
1 out of 5
by A verified traveler

paper-thin walls, horrible place to stay

Posted Apr 21, 2016
Pros: nice place but how can you have a hotel with paper-thin walls?
Cons: noise
paper-thin walls, slamming doors and no one cared...