Exterior

Reviews of The Ritz-Carlton, Los Angeles

5 out of 5
The Ritz-Carlton, Los Angeles
900 W. Olympic Blvd, Los Angeles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 516 reviews" "
Rating 8 - Good. 78 out of 516 reviews" "
Rating 6 - Okay. 35 out of 516 reviews" "
Rating 4 - Poor. 19 out of 516 reviews" "
Rating 2 - Terrible. 16 out of 516 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing
Stayed 3 nights in Jan 2024
Response from Executive Office on Mar 27, 2024
Hi Barry,Thank you for your wonderful feedback. We look forward to welcoming you back soon!

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice. I was not very impressed with the room at $1100 per night. I expected alot nicer. I would not stay there again. The property worth $500-$600 max per night since the hotel does not offer much as far as dinning and things to do.
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 25, 2024
Hi Anthony,Thank you for taking the time to share your recent experience at our hotel. We are constantly looking for ways to improve and we value your feedback. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Sajwani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staffs!! Highly recommend!
Stayed 1 night in Feb 2024
Response from Executive Office on Mar 25, 2024
Hi Sajwani,Thank you for the wonderful feedback. We are glad to hear the team took great care of you and we are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Yanelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Executive Office on Mar 25, 2024
Hi Yanelis,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

gabriel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property for staying when doing business at the area. Personnel is wonderful, mrs garcia at the concierge was amazing the steak restaurant at the roof top was wonderful
Stayed 8 nights in Dec 2023

10/10 Excellent

Sun

Stayed 3 nights in Dec 2023

10/10 Excellent

Deirdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fantastic and relaxing stay
I had a fabulous stay, valat parking was fast and offered water, check in we got champagne and upgraded to a jr suite from a regular room. Free breakfast and added a 100.00 credit for lunch. Also they accommodated my daughters stay as well. the bellmen took us straight up to our room. Room service has good food, service calls was excellent, we had 9 guest come up to our room it was spacious and comfortable. We had a superb time
Stayed 1 night in Oct 2023

2/10 Terrible

David

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Changhee

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Vasko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Executive Office on Oct 4, 2023
Hi Vasko,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Executive Office on Sep 21, 2023
Hi John,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Dylan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great!
Stayed 3 nights in Sep 2023
Response from Executive Office on Sep 21, 2023
Hi Dylan,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back soon!

10/10 Excellent

Brian, Belmar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was absolutely amazing. Thank you all for such an exceptional experience and cannot wait to come back to this beautiful property. Keep up the great work
Stayed 4 nights in Sep 2023
Response from Executive Office on Sep 21, 2023
Hi Brian,Thank you for your wonderful feedback. We are glad to hear the team took great care of you. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

FRANKLIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay, great staff, very neat, beddings might have been a bit too soft for our liking (might not be a problem for others), stunning views and facilities.
Stayed 1 night in Aug 2023
Response from Executive Office on Sep 21, 2023
Hi Franklin,Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Oscar

Stayed 7 nights in Aug 2023
Response from Executive Office on Sep 21, 2023
Hi Oscar,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! The facility is beautiful!
Stayed 2 nights in Aug 2023
Response from Executive Office on Sep 21, 2023
Hi Evelyn,Thank you so very much for taking time to review your experience at our hotel. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so attentive.so many amenities
Stayed 5 nights in Jul 2023
Response from Executive Office on Jul 31, 2023
Hi Lawrence,Thank you for the wonderful feedback. We are so pleased to hear you enjoyed your visit and are glad to hear the team took great care of you. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Kendal Bryson

Stayed 5 nights in Jul 2023

10/10 Excellent

Farid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jul 2023
Response from Executive Office on Jul 6, 2023
Hi Farid,Thank you for the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Shyam

Liked: Cleanliness, staff & service
The property is okay, nothing great.
Stayed 2 nights in Jun 2023
Response from Executive Office on Jul 6, 2023
Hi Shyam,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Jennifer, Oakland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is really nice. Valet parking can get a little backed up - especially at end of day when residents are dropping cars off and valet can't keep up with the volume. Area is OK - LA Live has limited retail and restaurants. Downtown - homeless population is growing
Stayed 2 nights in Jun 2023
Response from Executive Office on Jun 21, 2023
Hi Jennifer,Thank you for taking the time to share your recent experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Zackaree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2023
Response from Executive Office on Jun 14, 2023
Hi Zackaree,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Executive Office on Apr 28, 2023
Hi Tina,Thank you so very much for taking time to review your experience at our hotel. We hope to welcome you back soon.

2/10 Terrible

YOONSEO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid more than other hotels to relax here, but I couldn't sleep because the fire alarm went off after 1 a.m. Also, I was going to sleep before 11 o'clock check-out, but the fire alarm rang again around 7 a.m. and again around 9 a.m. I couldn't sleep at the place where I went to rest and got stressed out. I will complain to the hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Abdul Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Executive Office on Mar 20, 2023
Hi Abdul Rashid,Thank you so very much for taking time to review your experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Jian

Stayed 2 nights in Feb 2023
Response from Executive Office on Mar 20, 2023
Hi Jian,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The property was very nice, the rooms were beautiful and the location was perfect.
Stayed 1 night in Feb 2023
Response from Executive Office on Feb 15, 2023
Hi Nicole,Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately, as Ritz Carltons are concerned, this property doesn't really cut the mustard. It felt like a big Holiday Inn Express, on the Las Vegas strip. Staff was nice tho.
Response from Executive Office on Mar 20, 2023
Hi Daniel,Thank you for your candid and constructive review. We greatly value your insight and have taken the opportunity to share your comments with our team.

10/10 Excellent

Jorge

Stayed 1 night in Jan 2023
Response from Executive Office on Jan 19, 2023
Hi Jorge, Thank you so very much for taking time to review your experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Ravindra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Executive Office on Jan 19, 2023
Hi Ravindra,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Corinne

Stayed 1 night in Dec 2022

10/10 Excellent

Larry

2/10 Terrible

Bayar

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Most disappointing ritz Carlton ever! Paid wifi, no bellmen, bad service and just staff doing the bare minimum. This hotel is a 4 star at best. Would not recommend!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful. The food wasn’t very good
Stayed 1 night in Nov 2022

10/10 Excellent

Ricardo, North Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is awesome and beautiful..
Stayed 1 night in Sep 2022
Response from Executive Office on Sep 19, 2022
Hi Raul,We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and valet. Downtown LA was super peaceful.
Stayed 3 nights in Aug 2022
Response from Executive Office on Sep 7, 2022
Hi Tiffany,Thank you for your wonderful feedback. We are glad to hear the team took great care of you. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the staff! When we arrived the front desk guy was so nice and helped us with questions. The Danny our Bellman was so friendly and helpful as well. Room service, Pool Bar, and Valet staff were above and beyond. So refreshing to be able to still get this great service, even though it is what you expect from Ritz-Carlton, it does not go unnoticed and can't say enough great things about everyone we came into contact with at this property!
Stayed 2 nights in Aug 2022
Response from Executive Office on Aug 31, 2022
Hi Jason,Thank you so very much for taking time to review your experience at our hotel. We are thrilled that everyone you encountered was friendly, courteous and helpful. We love to hear when one of our team members has truly gone above and beyond – so thank you for sharing your story! It was our pleasure having you as our guest, and we look forward to welcoming you back very soon!

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Executive Office on Jul 25, 2022
Hi William, Thank you so very much for taking time to review your experience at our hotel. We appreciate your business and hope to welcome you back very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Executive Office on Jul 25, 2022
Thank you so very much for taking time to review your experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lives up to expectations. Really beautiful hotel and beautiful views to come alongside it. The staff is amazing from the moment you enter the valet area. Everything was really on point and direct as well. Treated amazingly and felt great to stay at the hotel.
Stayed 1 night in Apr 2022

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single employee I came in contact with was above and beyond in service.
Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room . I loved the staff.
Stayed 3 nights in Mar 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Garth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Room. Very Nice. Excellent Roof Top Pool!
Stayed 2 nights in Mar 2022

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

STEVEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022