Ratings based on 2,307 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Upmarket hotel in a nice location

Posted Aug 28, 2015
Pros: Nice rooms, great pool, good location
This is a lovely hotel. The rooms were spacious and the beds were very comfy. The rooftop pool is really nice. Pasedena is a nice place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Nice hotel. Enjoyed my stay. Breakfast ridiculiusly expensive though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Cons: Would be nice if self-parking was a bit closer. I don't like how many hotels charge to much extra to valet park. Used to be no additional charge.
Check-in was quick, it felt like it was only a minute. Staff is very courteous and welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from riverside ca.

Weekend getaway

Posted Aug 25, 2015
Easy walking distance to restaurants and shops. Always feel safe in the area.
4 out of 5
by A verified traveler from Pasadena, CA

Fancy hotel. Nothing included.

Posted Aug 25, 2015
We got this hotel on a deal. I normally don't stay at places this fancy. I realized the room is comparable to that of the Best Western we stayed at in Long Beach, only nothing was included. It's not worth the extra money if you ask me.
1 out of 5
by A verified traveler from Los Angeles, CA

Hotel staff terribly rude and disappointing

Posted Aug 25, 2015
Would never recommend this place. I've had better service at even the most basic motels. A mix up occurred with my room and all the manager could do is blame me. She ruined my birthday and showed that this hotel could care less about their customers. They have your money, why should they care about giving you what you paid for. Terribly disappointing. 1/10.
3 out of 5
Recommended
for Everyone
by A verified traveler from CA

Too expensive for simple elegance!

Posted Aug 23, 2015
Just stayed a night; nice pool though! Called hotel service to request for more hair conditioner (w/c was the only thing I forgot to bring), I know they all come in very small bottle, but since being in & out of the pool, a small bottle ain't enough! It took almost 2 hrs before getting it and after the 2nd request! A bit disappointed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great air conditioning and pool

Posted Aug 22, 2015
It was 104 degrees in Pasadena, but the temp in the hotel and in my room was nice and cool. Great pool, also.
2 out of 5
by A verified traveler

Nice hotel but service was too bad

Posted Aug 20, 2015
My friend was bitten by a bug when she slept at night. There were several bites on her face, arms and neck. We were looking for a director to solve this problem but she did not response us until 4 days later. The front desk person gave my friend the medicine that expires 3 years ago!!! The service was really bad and they still give the room to next guest and said the next guest was not bitten by the bug. Bug in the hotel room was a SERIOUS issue but the stuffs does not take that serious the director even said that should be a mosquito bite over the phone. That was so ridiculous. The WORST Westin I've ever had.
5 out of 5
Recommended
for Everyone
by A verified traveler from slee

Small room but nice

Posted Aug 19, 2015
Short and sweet. No comp breakfast. Swimming pool nice.