Long Wait for Shuttle
Posted Nov 26, 2016
I booked this hotel for the price, airport location, and free shuttle to LAX. Unfortunately, after two flights and eighteen hours in the air from Asia, the last thing I needed was to stand on a curb at LAX for an HOUR waiting for the shuttle! They claim it runs every 30 minutes. Never again.
Comment from Hotel Management
Dec 2, 2016 by lance, Hotel Management
Our apologizes for your long wait at the airport for the arrival of our shuttle service. We do strive to operate on a 30 minute schedule; however, with the renovations occurring in the terminal area, roadway, and Cal Tran Transit there are unavoidable delays. Add another couple of shuttles...sounds like an excellent idea; HOWEVER, the airport restricts the number of shuttles that a hotel can operate based on the number of guests rooms in the hotel...we are limited to two shuttles. Hopefully you enjoyed all other aspects of your stay with us and in knowing the facts of the shuttle situation, you may try to stay with us again.