Double Room, 2 Queen Beds, Accessible | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Vagabond Inn Los Angeles at USC

2.5 out of 5
Vagabond Inn Los Angeles at USC
3101 S Figueroa St, Los Angeles, CA

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 1000 reviews" "
Rating 8 - Good. 408 out of 1000 reviews" "
Rating 6 - Okay. 243 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Laquita

Liked: Staff & service
Room hygiene
The room and service was good the service was actually really great. But when I got to the room it had a funny smell that even my perfume couldn’t make go away.
Stayed 1 night in Mar 2020

4/10 Poor

Malinda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It needs to be remodel
The rooms needs to be remodeled because it had too many molds in there. Also, the guy at the front desk is amazing and he has a wonderful customer service. Sadly, I forgot his name.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was nice and tidy. No loud traffic and a good location close to everything near by.
Stayed 2 nights in Nov 2019

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatv
It was good and clean, just one issue the parking was $10 a night
Stayed 6 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020
Response from James on Mar 16, 2020
Dear Anonymous, Please let us know what you did not enjoy about your stay with us. Best regards, James Graham General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from James on Mar 16, 2020
Dear Guest, We are happy to see that you enjoyed your stay with us. Thank you for leaving your review, it is important to us. Sincerely, James Graham General Manager

8/10 Good

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the staff is friendly. Just the room itself feels a little bit old and dated
Stayed 1 night in Mar 2020
Response from James on Mar 16, 2020
Dear King, Thank you for staying with us, your review will help us to provide the best possible experience to our guests. Please visit us again soon. Sincerely, James Graham General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in Monday the 9th with Tony and he was great. Our room was 115. we opened the door and the room had a musty smell. We left the door open and it did help but not a good first impression. The tiles around the tub need to be bleached as the grout was turning dark. The sheer drapes had slits in both. I brought it to the attention of morning person but he didn't seemed concerned. There was no coffee machine in the room. The ice machine was broken and the advertised breakfast was not being served any longer. To say something positive, the beds were comfortable and clean.
Stayed 1 night in Mar 2020
Response from James on Mar 16, 2020
Dear Anonymous, I am sorry you were unhappy with your room condition. We will inspect your room and make any needed repair immediately. Thank you for your review, your feedback is important to us. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from James on Mar 11, 2020
Dear Guest, Thank you for your feedback, your experience is very important to us. Sincerely, James Graham General Manager

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from James on Mar 11, 2020
Dear Anonymous, Please let us know how we may have improved your stay with us. Sincerely, James Graham General Manager

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2020
Response from James on Mar 11, 2020
Dear Anonymous, Please let us know how we may have improved your stay with us. Sincerely, James Graham General Manager

4/10 Poor

Andrei

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from James on Mar 11, 2020
Dear Andrei, Thank you for leaving your review, we hope you return soon! Sincerely, James Graham General Manager

6/10 Okay

ling

Disliked: Staff & service
Location is good and service can be better.
Booking hotel.com with free breakfast ,but the register from hotel told me no more free breakfast from hotel. Why hotel and hotel.com is not early notice ?
Stayed 2 nights in Feb 2020
Response from James on Mar 11, 2020
Dear Ling, I apologize that Hotel.com did not update their information. We look forward to providing you with excellent service in the future. Thank you for your review. Sincerely, James Graham General Manager

6/10 Okay

Mindy

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from James on Mar 2, 2020
Dear Mindy, Thank you for staying with us. We appreciate your taking the time to leave your review, it will help us to improve our service to our great guests. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Overall, I was pleased with this vagabond inn. We stayed at another vagabond in Sunnyvale and this was comparably better! The bed didn’t feel old and warped and the cleanliness of the room was well maintained. I highly recommend that this hotel go through interior renovations. Replace the carpets with wood floors, add colors to the walls, and add coffee makers in each of the rooms.
Stayed 2 nights in Feb 2020
Response from James on Mar 2, 2020
Dear Guest, Thank you for your informative review. We are definitely looking towards some upgrades, your experience is very important to us. We hope you come back soon. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from James on Mar 2, 2020
Dear Guest, Thank you for leaving your review, your experience is very important to us. Sincerely, James Graham General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from James on Mar 2, 2020
Dear Guest, We are so happy to hear that you enjoyed your r stay with us. Thank you for leaving your review, it is important to us.Thank you for leaving your review, your experience is very important to us. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little older than others but everything works and staff are very friendly..would happily stay there again
Stayed 5 nights in Feb 2020
Response from James on Feb 26, 2020
Dear Guest, Thank you for staying with us, we appreciate your review. Our guest experience is very important to us. Sincerely, James Graham General Manager

2/10 Terrible

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
Wasnt quite what i expected. The staff was ok just wasnt to kind.
Stayed 2 nights in Feb 2020
Response from James on Feb 26, 2020
Dear Anonymous, I am sorry to hear that our staff was average, please let us know any detail of your stay so that we may correct any problem, your experience is very important to us. Sincerely, James Graham General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from James on Feb 26, 2020
Dear Guest, Thank you so much for your review. We are very happy to hear you enjoyed your stay with us. Sincerely, James Graham General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place
The only good thing about this property is the proximity to the USC campus. Beyond that, it isn’t good. The area doesn’t look or seem very safe, even though it isn’t very far from the campus, which itself is very attractive and appears safe and well-maintained. Check-in was fine, although it was disconcerting that the check-in area was locked and I needed to be buzzed in to see the clerk. When I arrived, I immediately noticed a sign that indicated that the free continental breakfast was no longer being offered as of 2/18, several days before our stay. It was irritating that I paid for a service that was apparently cut before my arrival without any notice. The room itself was a typical motel room from 1985. It felt extremely dated. Sheets and towels were ok, but everything else was in generally poor condition. The smoke alarm malfunctioned at 2AM and woke us up. The clerk was unmoved by this when I reported it at checkout. Overall, I wouldn’t stay here again unless the only other option was sleeping in my car.
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Anonymous, I am so sorry to hear you were unhappy with your stay. The breakfast was a free service, I don't want you to feel you had paid for it. The Los Angeles area is actually quite safe. We do hope to have the opportunity to accommodate you in the future. Sincerely, James Graham General Manager

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
The interior of the room is run down. The bed hurt my back. The employees were nice and helpful. They no longer serve breakfast. There was literature in the room that says they do serve breakfast though. They also charge $10 per night to park your car. The accessible room was small and tight to get around the big furniture.
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Jessica, I apologize that we are not able to offer the free breakfast. I am happy to hear you found the staff helpful. Thank you for your review, your experience is very important to us. Sincerely, James Graham General Manager

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Donald, Thank you for taking the time to leave your review. Please visit us again soon! Sincerely, James Graham General Manager

2/10 Terrible

Christine, Menlo Park CA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is the proximity to the USC campus. Price is outrageous for what you get. Facilities are old, carpets are thick and worrisome, sheets were not great and we got a very old, clinic like bathroom. Only the towels felt clean. Check out is at 12pm, asked to leave car there for a bit longer but got a flat no and no help on close by parkings - evening staff on 1/19 was not nice nor helpful.
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Christine, Thank you for your feedback. I am sorry you did not feel completely comfortable in your room, we will make necessary improvements as soon as possible. Sincerely, James Graham General Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Anthony, We are happy to hear you were satisfied with your accommodations, we hope you return soon. Best Regards, James Graham General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture is too old, room was not clean, the phone inside the room was not working, location is bad and far from the downtown, the area seams not safe at night. The wifi is extremely bad and frequently disconnects. I could not make calls with my family back home on messenger using the wifi because of the bad signal. I asked the receptionist to make a local phone call from the reception but she said go to your room and make the call from inside it, then I realized that the phone was not working, and when I told them about this problem they did not send anyone to check it or fix it. When I checked in, they said coffee is available any time at the reception (same as food area), but that was not true, becaused I walked at evening to get coffee then they said we only serve it in the morning. The breakfast is not that good, and there are no tables to set and enjoy the breakfast. In summary, it is not worthy the money that you pay, and I don't advise anyone to check in this hotel.
Stayed 3 nights in Feb 2020
Response from James on Feb 26, 2020
Dear Anonymous, Are you certain you have reviewed the correct property? Please contact us and let us know when you stayed so that we may address your concerns. Thank you, James Graham General Manager

4/10 Poor

Derek, New York

Disliked: Amenities, property conditions & facilities
The rooms were noisy, people talking outside could be heard, they have eliminated parking and breakfast which made up for. The poor quality of the rooms
Stayed 1 night in Feb 2020
Response from James on Feb 18, 2020
Dear Derek, We have parking available to our guests at all times. I am sorry you were unhappy with the change in breakfast. Thank you for your feedback, we will share with our staff and improve in any places that are needed. Sincerely, James Graham, General Manager

8/10 Good

Ben, San Diego

Traveled with partner
Liked: Cleanliness, staff & service
The location was the most important issue. The staff was friendly. It was close to Exposition Park and USC.
Stayed 1 night in Feb 2020
Response from James on Feb 24, 2020
Dear Ben, We are happy that you enjoyed our location and staff service. Thank you for your review, we truly appreciate it. Sincerely, James Graham General Manager

8/10 Good

Patricia

Property was normal clean and convinient. What i dislike.. of all 3 nights and days my son was unable to use the pool and no one staying tried to get in the pool but. Was freezing cold at all times. The hotel receptionis said that it was heated accordingly to reg temperature. THIS POOL IS NEVER HEATED!!!!! SO IS DECEIVING HAVING A POOL BUT THE GUESTS CAN NEVER USE IT.. seens weneeded a pool. I regret staying paying the price at this place. When i could have pay the same on agood hotel with heated pool. Plus my son is special needs and was very frustrated that he couldnt use the pool. 2nd dislike the hotel charges 10.00 parking per night but they dont tell you until you check in. VERY DECEIVING
Stayed 2 nights in Feb 2020
Response from James on Feb 18, 2020
Dear Patricia, I am sorry you found our pool too cold for your sons liking. Our pool is heated, am sorry you were surprised by a parking fee it is on our website and printed on your confirmation letter. We do hope to have you stay with us again, thank you for your review we will use it to improve on any areas that we may. Sincerely, James Graham, General Manager

6/10 Okay

Verified traveler

Disliked: Amenities
The property is loud at night due to university student proximity.
Stayed 1 night in Feb 2020
Response from James on Feb 18, 2020
Dear Anonymous, Thank you for your review. We do enforce quiet hours on our property, I apologize if you felt it was noisy during your stay. We do hope to have you stay with us again. Sincerely, James Graham, General Manager

10/10 Excellent

BD, LA, CA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful on the phone, great stay. The parking situation was great as well.
Stayed 2 nights in Feb 2020
Response from James on Feb 18, 2020
Dear BD, We are happy you enjoyed your stay with us. Thank you for taking the time to leave your review, we really appreciate it! Sincerely, James Graham, General Manager

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service
The room smells really bad, the blankets are thin, the heater does not work, lines going thru the tv. Would not recommend.
Stayed 1 night in Feb 2020
Response from James on Feb 13, 2020
Dear Crystal, If your room has any such issues please notify the front desk so that they may quickly resolve the situation. Thank you for your review. Sincerely, James Graham General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from James on Feb 18, 2020
Dear John, Thank you for staying with us. We really appreciate your review, and hope to accommodate you again soon! Sincerely, James Graham, General Manager

4/10 Poor

Nestor

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what we expected
Heater din’t work room was to small need to upgrade better TV
Stayed 1 night in Feb 2020
Response from James on Feb 13, 2020
Dear Nestor, We will look into your rooms heater right away, thank you for staying with us. We appreciate your feedback. Sincerely, James Graham General Manager

8/10 Good

James, Yuma, AZ

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service and hotel is a good hub to work from
Stayed 3 nights in Feb 2020
Response from James on Feb 12, 2020
Dear James, Thank you for staying with us. We really appreciate your kind review, please come back soon! Sincerely, James Graham General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
It is what it is.
You get what you get and you don't get upset.
Stayed 2 nights in Feb 2020
Response from James on Feb 12, 2020
Dear Guest, Thank you for your review, your feedback is important to us. Sincerely, James Graham General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
I was there for an event at the Shrine and i was content with my stay. Everything was at walking distance when it comes to food and convience stores. I have no complains whatsoever and the receptionist helped out wit infornation about the area and was extremely chill to talk to. Recommend it for sure.
Stayed 1 night in Feb 2020
Response from James on Feb 12, 2020
Dear Andrew, We are very happy to hear that you enjoyed your stay. Thank you for leaving your review, we really appreciate your feedback. Sincerely, James Graham General Manager

4/10 Poor

A, Seattle, WA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there (thankfully) for only one night. A few things really turned me off: we arrived for check in a bit before 6PM, but the office was locked with no attendant and so we stood outside on the sidewalk waiting until the person eventually wandered back. The room was run down and not very clean (mold in shower, dirt on floor, hair on bed, ick). The place was SUPER loud starting around 11PM, and someone in the building was playing dance music until 3:30AM in the morning. The parking lot is apparently a party zone. I tried calling the font desk but no one answered. The next morning the parking lot outside our room had dozens of empty beer bottles and trash. Finally, the staff was rude. When checking out we stood waiting while the 2 staff stood talking to one another carrying on their conversation, oblivious. I was not expecting fancy, but I was expecting clean, quiet and competent.
Stayed 1 night in Feb 2020
Response from James on Feb 18, 2020
Dear A, Thank you for your review. We have reached out to building management next door and they will be doing a better job of enforcing their "quiet hours"'. If you ever find your accommodations below standards please let us know, we will resolve any issue right away. Sincerely, James Graham, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from James on Feb 13, 2020
Dear Guest, Thank you for the 5 star review! We really appreciate it. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from James on Feb 13, 2020
Dear Guest, Thank you for your review. Our guest satisfaction is very important to us. Sincerely, James Graham General Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
What you would expect for the price, but not having hot water is very unfortunate.
Stayed 1 night in Feb 2020
Response from James on Feb 13, 2020
Dear Anonymous, Please check your review, we have no record of such issue. Thank you, James Graham General Manager

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
I’m
Stayed 2 nights in Jan 2020
Response from James on Feb 13, 2020
Dear Danielle, Please complete your review, we are concerned if you did not feel you had a great stay with us. Sincerely, James Graham General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Close to downtown and pleasant. AC/heating unit was old and loud, some stains on carpets, but bed was clean and it was an ok place to stay
Stayed 1 night in Jan 2020
Response from James on Jan 31, 2020
Dear Guest, Thank you for your review. We will use your feedback to improve our guest experience, please come back soon! Sincerely, James Graham General Manager

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service
Convenient to USC
Convenient to USC. Comfortable. Next door neighbor was a bit noisy at 1:00AM (should have security walk around and inform tenants). Overall was good stay.
Stayed 2 nights in Jan 2020
Response from James on Jan 31, 2020
Dear Cuong, Thank you for staying with us. We will address any excess noise with our neighbor, thanks for the review. Sincerely, James Graham General Manager

6/10 Okay

Unpleased

Business traveler, Traveled with family
Checked in with a young man who's maners were not well at all. Ive stayed here before and was surprized to find out i had to pay an extra $10 just to park my car in the parking lot i just paid over $100 to stay in a room. I had to walk back to the office because my keys didnt work in the door only to get a smug smile from this same awful young man. I will never come back here again.
Stayed 1 night in Jan 2020
Response from James on Jan 31, 2020
Dear Guest, I apologize for your problem with your keys, and we will certainly review with our staff. We strive to give our guests the best possible experience, and I'm sorry if you received anything less. We hope to have the opportunity to accommodate you again. Sincerely, James Graham General Manager

6/10 Okay

A, San Diego

Traveled with family
Liked: Cleanliness, staff & service
The location is perfect for visiting USC. The cost is reasonable. Basic accommodations, a bit outdated but everything was clean. Just right for a night sleep and shower in the morning.
Stayed 1 night in Jan 2020
Response from James on Jan 31, 2020
Dear A, Thank you for your review. We are so happy to hear that you were satisfied with our cost and location. We hope you come back soon! Sincerely, James Graham General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close this property was to too a lot of venues and places that I need to go to. Such as the convention center and the shrine auditorium.
Stayed 1 night in Jan 2020
Response from James on Jan 31, 2020
Dear Guest, Glad that you enjoyed our location! We are always happy to receive positive reviews, they make our day! Thank you, James Graham General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Only stayed overnight but will consider staying again.
Stayed 1 night in Jan 2020
Response from James on Jan 31, 2020
Dear Guest, Thank you for staying with us, we are very happy to hear you would return. Sincerely, James Graham General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise Surprise Surprise
The room was nice, cozy and comfortable. It had a large refrigerator and a nice size television. It is 1.5 miles from the Staples Center and actually located on the USC campus. The security in the area was excellent, there was a security person on almost every corner of our walk back from the Staples Center. We took the bus from roughly 1 block from the hotel to the staples Center. There are a number of fast food type options very close to the hotel as well as little stores for snacks and necessities. For the price it was exactly what we were looking for on our stay prior to the Dallas Stars vs LA Kings hockey game.
Stayed 1 night in Jan 2020
Response from James Graham on Jan 15, 2020
Dear Steve, Thank you for staying with us. We appreciate your taking the time to leave a review. We hope to see you soon.

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveinient to USC
Parking is free here, need to tell them the model of your car and plate number. They will give you a parking permit. A lot of restaurants nearby. USC Village dining hall is my favorate one, $14/person
Stayed 1 night in Jan 2020
Response from James Graham on Jan 16, 2020
Dear Yong, Thank you so much for your review. We hope you come back soon. Sincerely, James Graham General Manager