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Reviews of W Los Angeles - West Beverly Hills

4 out of 5
W Los Angeles - West Beverly Hills
930 Hilgard Avenue, Los Angeles, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 366 out of 777 reviews" "
Rating 8 - Good. 214 out of 777 reviews" "
Rating 6 - Okay. 104 out of 777 reviews" "
Rating 4 - Poor. 57 out of 777 reviews" "
Rating 2 - Terrible. 36 out of 777 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, suffern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service good location, staff is friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Carey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

2/10 Terrible

william

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and very helpful. It’s a very cool looking place and fashionable! They were famous people in the hotel, and that was exciting!
Stayed 3 nights in Mar 2024

8/10 Good

Marcela

Traveled with group
Liked: Cleanliness, staff & service
I love the staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything & everyone was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Gary, Beverly Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

TETTY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice area. Very close to UCLA, which is our main destination at the time we book.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and staff at the W Hotel impressed me from the moment I walked in. The team member who checked me in was friendly and seemed legitimately interested in helping me enjoy my time in the hotel and in Los Angeles as a whole. My room had an awesome view of Westwood and UCLA, and the room itself was huge especially considering the location in one of the more expensive areas of LA. The room rate was not cheap but it was well worth it!
Stayed 1 night in Feb 2024

4/10 Poor

tamika, alexandria

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ok so I was there while the president was there and it was a nightmare. Couldn't get Ubers had to go through security like Airport when trying to return to the property. No one warned me that this would happen and it was so inconvenient to have to walk several blocks away to get Uber /Lyft
Stayed 5 nights in Jan 2024

10/10 Excellent

Carlos, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated in a lovely residential area.. I run and used opportunity for a 6mile dash through the west Beverly and then down Santa Monica Blvd and through rodeo drive and then back.. the sight were great and the hills challenging.. the hotel is lovely with a nice outdoor dining space and pool, if the weather was warmer would have been great to relax and catch some sun rays.
Stayed 1 night in Feb 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Linda, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Peter, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a visit to UCLA and Westwood. We walked to campus a few times and it was very easy. On the other side you have access to Beverly Hills. The staff was great and attended to our needs.
Stayed 3 nights in Jan 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Almost - but not quite!
For the money not very impressive. Finishes are tired in bath and in general. The walk in shower was tiny and water was impossible to keep from the bathroom floor. As well the hand shower - (the only shower head) didn't fit in the mount. While it was a spacious bathroom there wasn't a sq inch of counter space - basically a tiny wall hang sink barely large enough for a toothbrush let alone room for a family of 3 to spread out our things. Soap yes but no shampoo or conditioner. Overall nice suite and set up with cozy beds. Lobby / Common spaces are nicely done and swanky in the W style, but are taken over by super loud music from about 5pm on as I'm told the restaurant /lounge is managed by another company and catering to the cocktail scene. if you are there to be a hipster its fine but if you are visiting w/family or on business its obnoxious. Great location and service.
Stayed 1 night in Jan 2024

6/10 Okay

Sarah

Traveled with family
Fantastic hotel just too expensive
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Malila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alex

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a friendly atmosphere.
Stayed 1 night in Nov 2023

10/10 Excellent

Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were absolutely fantastic! From the moment we got out of our car to check in, to the moment we checked out and left the property everyone was so helpful and so kind. Would definitely stay here again
Stayed 3 nights in Nov 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Jia

Stayed 4 nights in Oct 2023
Response from W Hotel Management on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really great location, friendly staff and modern interior. Nothing too fancy but very clean and very spacious rooms! Loads of restaurants near by, great safe neighbourhood. Parking on street is relatively easy if you’re out during the day.
Stayed 7 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

4/10 Poor

Amin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a cockroach in the bathroom the moment we walked into our room and there were also dirty towels in the bathroom that they had forgot to remove before we checked in. And, they didn't honour our Expedia VIP status and charged us $50/night ($300 in total) for the upgrade.
Stayed 7 nights in Oct 2023

10/10 Excellent

Karen

Stayed 4 nights in Oct 2023
Response from W Hotel Management on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Very friendly
Stayed 1 night in Nov 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Laura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel close to UCLA and its sororities. I would highly recommend for parents weekend and visits to campus!
Stayed 3 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

8/10 Good

Rashpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Lorne

Traveled with family
Liked: Cleanliness, amenities
Great location. Good service and friendly.
Stayed 3 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

LAPORCHIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, will definitely stay here again
Stayed 3 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Raymond

Stayed 3 nights in Oct 2023

10/10 Excellent

Chrisanthy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Moira

Stayed 5 nights in Oct 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Delinah

Stayed 4 nights in Aug 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Terri-Ann

Stayed 3 nights in Sep 2023
Response from W HOTEL MANAGEMENT on Nov 28, 2023
Thank you for this fantastic review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE- party dump spot
WORST EXPERIENCE OF MY LIFE... and I travel every two weeks! We stayed @ the W because it was to the UCLA campus (I've also stayed once before at this location years ago). We were walking to extreme noise in the middle of the night. Apparently there was a 10 person party in the room next to us. We had called over four times to complain they sent security up. Nothing changed. I had a six-year-old staying with us we had an early flight we were all up all night at 1 AM when we called the front desk they said there was nothing they could do that they are paying gas just as we are. My fiancé went downstairs to complain and they ended up kicking us out. They said if we didn't leave, they would call the police that they encourage guest to party because it's a W hotel and that's what they're known for. That what they do in their room is there a business just as what we do with our business. I totally understand that however, it's not just their business when it's interfering with others!!! They kicked me, my fiancé, and my daughter out at 2 AM all for complaining about a party in the room next to us. I've never in my life experienced anything like this they wouldn't even let me go back in the room to open up the safe to get my wallet and belongings out. The staff was smug and extremely rude and unprofessional being displaced at 2am trying to find another hotel even when we had an early flight.. WHILE THE PARTY CONTINUED!!! . It's a party dump ran by unprofessionals
Stayed 4 nights in Sep 2023

8/10 Good

Amy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff was attentive. Great location near UCLA and Westwood.
Stayed 3 nights in Sep 2023

6/10 Okay

Abdulaziz

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location is amazing but the property and furniture is very old.
Stayed 7 nights in Sep 2023

10/10 Excellent

Dorty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Willard

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023

10/10 Excellent

Errin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond making our stay a lifetime of memories for both girls and moms.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bojan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the right balance of warm hospitality and sleek/contemporary facilities.
Stayed 4 nights in Sep 2023

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, quiet spacious sleeping rooms and very convenient to UCLA.
Stayed 1 night in Sep 2023