Ratings based on 61 Verified Reviews

3.0 out of 5
48% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very close to LAX but not as good as the photo.

Posted Oct 17, 2017
Cons: The place needs a better interior decorator and paint-job.
The best part of the stay was the cable television. The room is a bit dingy but appeared clean. It's a very basic hotel that is convenient to LAX. The staff was friendly. There is a free shuttle to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
One night stay, Nice stay there, clean and comfortable.........
Comment from Hotel Management
Oct 19, 2017 by Gary G, Hotel Management
Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! Thank you for commenting on our cleanliness, much appreciated! We invite you to return to Custom Hotel the next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G Custom Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Just OK....No Parking.

Posted Oct 16, 2017
The hotel is okay, but it’s minimali style lacks comfort and luxury. Almost feels inspired by IKEA. Also, no self parking was a big deal for me. They only offer valet parking at fee of $35.00/per night...too high on my view.
Comment from Hotel Management
Oct 19, 2017 by Gary G, Hotel Management
Dear Jaime, Thank you very much for your recent visit and for taking the time to post your feedback. Guest feedback allows us to constantly improve and we couldn't do so without the voice of valued guests like yourself. We do indeed only offer valet parking at $35 which unfortunately is a hot commodity here in the LAX area and we keep our pricing in line with other Hotels. We invite you to return to Custom Hotel the next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G Custom Hotel
1 out of 5
by A verified traveler

Disgusting hotel

Posted Oct 9, 2017
Where to begin. First i read reviews when booking and I have no idea who would give this hotelier then 1 start. Honestly 1 star is too much !! Don't believe the pictures. The hotel is disgusting, unsafe! The worst! The room is minimal, dirty dark. The bed is terrible so small and low to the ground as you sleeping on the floor. We stayed with our son and I was afraid to let him touch anything. this is not a hotel but fits more of a description of a by the hour cheap motel and you can definitely tell. We stayed one night with our child and I felt very unsafe and terrible to let my child stay here. He still talks about how gross was the hotel!
Comment from Hotel Management
Oct 16, 2017 by Gary, Hotel Management
Dear Irina, Thank you very much for your recent visit and for taking the time to share your feedback. It was disappointing to read that we fell short of your expectations. Guest feedback is critical to our operations as we use it to improve our product, service and operations. Rest assured, your comments did not go unnoticed. I have already discussed your concerns with my appropriate team members. I am confident that your experience was the exception and not the standard and invite you to return to Custom Hotel and give us a chance to win you over on your next experience. Please feel free to reach out to me directly if I may be of personal service. Warmest Regards, Gary G Custom Hotel
1 out of 5
by A verified traveler from California

Decrepid building with a modern facade

Posted Oct 7, 2017
The bathroom was tiny and the plumbing and fan barely worked. The room had an acrid odor, the mattress was uncomfortable and the platform bed was so low an older person might have trouble getting up from it. Dirty windows detracted from the view. This is a really old and bare bones building in which paint, curtains and Ikea furniture fail to add charm. The location near food, LMU, airport and Silicon Beach is its only recommending feature.
Comment from Hotel Management
Oct 18, 2017 by Gary G, Hotel Management
Dear Dr. Andrea, Thank you very much for your recent visit and for taking the time to share your feedback. It was disappointing to read that we fell short of your expectations. Our beds are indeed low to the ground and based on valued feedback such as yours, we are looking a different concept in our next guestroom renovation. Please accept my sincere apologies on behalf of the Hotel. Regards, Gary G Custom Hotel
3 out of 5
by A verified traveler

Posted Oct 1, 2017
Fine place to lay your head. Pretty clean, could use some updating.
5 out of 5
Recommended
for Everyone
by A verified traveler from cambridge, uk

Good value hotel close to the airport

Posted Oct 1, 2017
Decent value. Bar area is excellent and free shuttle to airport. Also food places and supermarket within walking distance. Finally the hotel allows late check out (1pm in our case) if available
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Close to airport

Posted Sep 26, 2017
Pros: Rooms were clean and comfortable
Location: Easy access to public transport, close to Venice Beach
Easy check in, close to airport and public transport
Comment from Hotel Management
Oct 14, 2017 by Gary G, Hotel Management
Dear Leonie, Thank you for staying with us and for the great review!! We look forward to having you come back!! Regards, Gary G
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Was in and out quickly. Room minimal but nice and clean. Shuttle only runs every 45 minutes to the airport which wasn't clear in the beginning and caused frustration traveling with baby. Great little bar/grill overlooking the pool.
3 out of 5
by A verified traveler

Very basic

Posted Sep 22, 2017
Need a lot of maintenance. Good location.close to good restaurants and the airport