Ratings based on 494 Verified Reviews

3.2 out of 5
62% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Santa Clara, CA

Bugs and roaches

Posted Nov 10, 2017
Pros: Close to the airport
Cons: Room cleanliness, plumbing, no dishes and utensils in the kithcen
Location: In n out nearby, Ralph's, Subway, Jersey Mikes nearby. Near Lincoln, a major highway. Also near LAX, which is convenient.
Tub is clogged, room is full of cockroaches and other bugs... Left over ice cream in the fridge from the guest prior. And the room was not cleaned during my stay. Do I even need to go any further???
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
Cem, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 6, 2017
dead bug on the floor in the room .. keys are defective — took 20 times before it worked .. — Should have known ... even front desk had to try 8 keys before one worked .. went to the door and did not work for more then 20 times..
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Thank you for bringing these issues to our attention. We sincerely apologize for the service and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Posted Oct 25, 2017
Very clean hotel and friendly staff! Close to LAX!
Comment from Hotel Management
Oct 26, 2017 by Hotel Management , Hotel Management
John, thanks for being our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Close to lax, very small beds

Posted Oct 16, 2017
Pic of room is a bit deceiving. I thought they were two queen beds, when we got there, it was two full beds. When your use to a king bed, full is very small. Room was clean, outside needs a bit of cleaning ( we got there at night ). Wood flooring, fridge, sink and burn for cooking. Room is small also. Good for one night and convenient to LAX.
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and that our location was convenient for your needs. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from LAX

Ridiculous BAIT AND SWITCH AT CHECK IN GROSS

Posted Oct 12, 2017
I was left woth no choice cause I already paid for the room gross practice
Comment from Hotel Management
Oct 14, 2017 by Hotel Management , Hotel Management
Thank you for choosing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Houston, TX

Nice hotel

Posted Oct 9, 2017
Pros: Price
Cons: Parking fee
Location: Close to airport
Was not informed parking was $15 per day; previous stays, there was not parking fee.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Eursella, we are glad you stayed with us. It’s a pleasure knowing you loved our proximity to the airport and enjoyed being with us. However, we are sorry to know you were disappointed with our parking charges. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 2, 2017
I won’t be staying there EVER again ...the room smelled of smoke, there were stains on the sheets ...just gross
Comment from Hotel Management
Oct 4, 2017 by Hotel Management, Hotel Management
Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
3 out of 5
by A verified traveler from LA

Posted Sep 26, 2017
Overpriced. Paid parking was a turn off. I had too go ask for bath soap. One small bar in the room..Extremely smal room! Hotel staff could not help me with the Internet. Never again!
Comment from Hotel Management
Sep 26, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to post a review. We are sorry that parking was a challenge. Because we are located next to an airport, sometimes it makes it challenging for our other guests to find parking. We apologize for the difficulty you had during your stay. On your next visit to our hotel, please advise our front desk staff so that we can help you with this situation. We would love the opportunity to welcome you back. Safe travels! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Corona, ca

Great location decent place.

Posted Sep 25, 2017
Pillows and blankets are sub par so bring your own if you can. Location is great, place is clean, we did have some sketchy looking people staying next door to us so I didn't want to leave my wife alone.
Comment from Hotel Management
Sep 25, 2017 by Hotel Management , Hotel Management
Lawrence, thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable stay. However, we are sorry for any inconvenience caused while you were here. We value your feedback and hope the positive aspects of your visit will bring you and your wife back to our hotel in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from HOUSTON, TEXAS

Yes, stay here

Posted Sep 25, 2017
Pros: close to grocery store!!! jersey Mikes subs!!
Cons: Well.....nothing really I was there for 3 days..and all was well
Location: car museum that walking distance..
I really enjoyed my stay there...it was close to the grocery store...like walking distance..so have a kitchen is awesome... I had no complaints about my stay it was quiet..you can uber to the beach in 8-10 mins...then you have food places across the street... I will stay there again for sure!!
Comment from Hotel Management
Sep 25, 2017 by Hotel Management, Hotel Management
Michael, thank you for sharing your wonderful comments about Extended Stay America. We are delighted to read you loved the convenience of our location and enjoyed the kitchenette in your room. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management