Ratings based on 468 Verified Reviews

3.2 out of 5
63% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Close to lax, very small beds

Posted Oct 16, 2017
Pic of room is a bit deceiving. I thought they were two queen beds, when we got there, it was two full beds. When your use to a king bed, full is very small. Room was clean, outside needs a bit of cleaning ( we got there at night ). Wood flooring, fridge, sink and burn for cooking. Room is small also. Good for one night and convenient to LAX.
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and that our location was convenient for your needs. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from LAX

Ridiculous BAIT AND SWITCH AT CHECK IN GROSS

Posted Oct 12, 2017
I was left woth no choice cause I already paid for the room gross practice
Comment from Hotel Management
Oct 14, 2017 by Hotel Management , Hotel Management
Thank you for choosing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Houston, TX

Nice hotel

Posted Oct 9, 2017
Pros: Price
Cons: Parking fee
Location: Close to airport
Was not informed parking was $15 per day; previous stays, there was not parking fee.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Eursella, we are glad you stayed with us. It’s a pleasure knowing you loved our proximity to the airport and enjoyed being with us. However, we are sorry to know you were disappointed with our parking charges. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 2, 2017
I won’t be staying there EVER again ...the room smelled of smoke, there were stains on the sheets ...just gross
Comment from Hotel Management
Oct 4, 2017 by Hotel Management, Hotel Management
Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
3 out of 5
by A verified traveler from LA

Posted Sep 26, 2017
Overpriced. Paid parking was a turn off. I had too go ask for bath soap. One small bar in the room..Extremely smal room! Hotel staff could not help me with the Internet. Never again!
Comment from Hotel Management
Sep 26, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to post a review. We are sorry that parking was a challenge. Because we are located next to an airport, sometimes it makes it challenging for our other guests to find parking. We apologize for the difficulty you had during your stay. On your next visit to our hotel, please advise our front desk staff so that we can help you with this situation. We would love the opportunity to welcome you back. Safe travels! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Corona, ca

Great location decent place.

Posted Sep 25, 2017
Pillows and blankets are sub par so bring your own if you can. Location is great, place is clean, we did have some sketchy looking people staying next door to us so I didn't want to leave my wife alone.
Comment from Hotel Management
Sep 25, 2017 by Hotel Management , Hotel Management
Lawrence, thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable stay. However, we are sorry for any inconvenience caused while you were here. We value your feedback and hope the positive aspects of your visit will bring you and your wife back to our hotel in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from HOUSTON, TEXAS

Yes, stay here

Posted Sep 25, 2017
Pros: close to grocery store!!! jersey Mikes subs!!
Cons: Well.....nothing really I was there for 3 days..and all was well
Location: car museum that walking distance..
I really enjoyed my stay there...it was close to the grocery store...like walking distance..so have a kitchen is awesome... I had no complaints about my stay it was quiet..you can uber to the beach in 8-10 mins...then you have food places across the street... I will stay there again for sure!!
Comment from Hotel Management
Sep 25, 2017 by Hotel Management, Hotel Management
Michael, thank you for sharing your wonderful comments about Extended Stay America. We are delighted to read you loved the convenience of our location and enjoyed the kitchenette in your room. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Shuttle Bus

Posted Sep 19, 2017
Pros: Location....only a few minutes from LAX
Cons: AC was a little loud, but that's the style that they use.
Location: Food, Food, Food............lots of choices walking distance + Ralphs Grocery Store is right next door.
Extended does not have a shuttle bus, but you can take the Marriott and walk across the street for free or UBER is about $10....lots of places walking distance to eat, including Ralphs Market right next door. Perfect place to stay if you missed your flight (like I did) and need a quiet, clean place to stay. Next time I miss my flight, I'll be back.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Jeff, thank you for sharing your kind review of Extended Stay America. It’s nice to know our location was ideal for your plans and that you had a pleasant stay. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Good Customer Service

Posted Sep 10, 2017
Pros: The customer service was excellent.
The hotel staff was great and very helpful, I was only there for one night but the staff was quick to help and answer any questions. I would definitely stay there again!
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Lola, thank you for choosing Extended Stay America. I appreciate you mentioning our friendly, helpful staff were up to your satisfaction. Your compliments have been shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from bakersfield

Hotel near LAX and Venice Beach

Posted Sep 6, 2017
Overall good hotel the Breakfest was not a breakfast they just have some muffins granola bars hot chocolate coffee teas packs of instant oatmeal this place does not have an icemaker no cold cereal no milk no juices
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Kristin, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, General Manager