Ratings based on 439 Verified Reviews

3.2 out of 5
65% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

CALI

Posted Jul 23, 2017
Nice location but needs to offer shuttle service to airport! Toilet was backed up! No accomodations for me to stay an extra night!
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are happy to know you liked our location and had a pleasant time here. We also appreciate your observation regarding the shuttle service and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Expedia sign up and hotel delivery

Posted Jul 21, 2017
i expected to have a two bed and was given a single bed and smoking room
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
I apologize for the reservation issue you experienced with the third party website and for not providing the specific room type you booked. It is never our intention to disappoint you, and we are sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, General Manager
2 out of 5
by A verified traveler from Camarillo. Ca

Close to airport

Posted Jul 21, 2017
Couldn't find room. Poor directions. No help Light switch by door didn't work. No remote. TV unplugged no wash clothes. Breakfast meager. No hot water
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
Evonne, please accept my apology for not living up to your expectations and regret the inconvenience it caused. Your concerns have been shared with our front desk and maintenance teams as it will help us improve our facilities and service moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Very close to manhattan beach and LAX airport

Posted Jul 19, 2017
Staff was very nice and welcoming. Our room was not ready when I called, but we arrived a lot earlier at the airport so I wasn't upset, pretty much expected it. I asked if we could at least drop off our luggage at the front desk so my sister and I could eat and they were okay with it. When we arrived, Jennifer at the front desk made arrangements after our phone call convo so they could finish up our room by the time we got there - super nice of her! Overall the room was nice and location was perfect! Very close to grocery store and food.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Elizabeth, it was a pleasure to read your fantastic review of your experience at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are happy to know you liked your room and that our location which was perfect for your needs. Jennifer will be pleased to see her name in your review. It was a pleasure to have you and your sister as our guests, and we hope to be of service again in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from Fresno

Posted Jun 26, 2017
Do not stay here! As soon as we walked in the room i noticed our bed had blood stains. It took them 30 minutes to come and they were only able to change the part that was stained. The toilet clogged twice and we had to use the plumger in the room to fix it. Since we didnt stay more than 7 days but only 2 tgeyy didnt provide housekeeping. Bed was dirty and my back kept itching. It was HORRIBLE!
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Redlands CA

Close to LAX and downtown El Segundo

Posted May 24, 2017
Pros: close to lax
Cons: Have maid service more often then every 7 days
Location: el segundo brewery, rock and brews, in N out burger, Starbucks
Stayed here for 3 wks due to work. Room was comfortable and adequate. Like a really small apt. Close to downtown El Segundo and a few cool bars. Next door to a Ralphs and across the street from fast casual food joints. Good location and quiet area.
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Chris, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are delighted to read you liked your room and that our location was perfect for your travel plans. Although our housekeeping service was done on the weekly basis to respect the privacy of our guests, we are happy to provide this to you at a minimal fee on your request. If we did not communicate this properly at check-in, please accept our apologies. We are grateful for the feedback you provided, and we hope you will choose to stay with us again.   Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 22, 2017 on Orbitz
Horrible! I walked in to a non smoking room and smelled like smoke with the window broken
Comment from Hotel Management
May 24, 2017 by General Manager , Hotel Management
First and foremost, I would like to offer you my apologies for the inconvenience you encountered in your room. You deserved a comfortable stay, and we are very sorry that the smoke smell compromised your stay. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Melbourne

Closer to LAX. Supermarket and food joints nearby

Posted May 20, 2017
Pros: Close to LAX. Max $12 by Taxi from LAX. fast food chains near by and a supermarket next door.
Cons: * better breakfast options * shuttle to airport if possible * Give an old room experience
Location: very close to LAX, multiple food joints near by. Super market and Starbucks next door. Commuting to other parts of LA might be an issue. Have to Uber
Stayed in this hotel for 2 days. no issues with the room and the staff were friendly. Commuting to other parts of LA can be a bit expensive. Not much options for breakfast Just coffee, muffins etc. Nearest mall is around 45 minutes to 1 hour walk. Overall had a good experience and didn't have any issues.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Ashwin, thank you for choosing to stay at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are glad you were pleased with our proximity to LAX and that you had a comfortable experience with us. We appreciate your feedback about breakfast selections and will share the same with the concerned team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Kailua Kona, HI

Posted May 17, 2017
Stated they had wifi, but not able to get an Internet connection. The refrigerator was unplugged. Kitchen was completely bare.
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Thank you for your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
by Melissa

Great location is the only thing

Posted May 17, 2017 on Hotels
Room was a smoking room and smelled of course like smoke!!! I didn't ask for a smoking room but that is what I got. Arrived after midnight due to flight and had to wait for the hotel staff to come unlock the lobby door so I could check in. Bed was pretty hard. Great location just poor room.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for being a guest at our hotel. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager