Ratings based on 358 Verified Reviews

3.2 out of 5
58% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Extremely convenient location. Staff went out of their way to make sure our stay was enjoyable
Comment from Hotel Management
Oct 13, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay with us. We are pleased to know how much you liked our attentive service and that our location was perfect fro your needs. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, Great kitchen

Posted Aug 28, 2017
Pros: Kitchen equipment
Location: Easy drive to LACMA & La Brea tar pits, and Venice Beach. Very close to Whole Foods.
Great location for easy drive to LACMA and La Brea tar pits. Whole Foods very close. Dunkin Donuts, and Venice Beach easy drive. Kitchen had full fridge and freezer, toaster, microwave, coffee pot and stove -- easy to make your own meals and refrigerate leftovers.. Quiet even though it's near the highway.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful comments about Extended Stay America. We are delighted to know you liked the convenience of our location and enjoyed the comfort of your room along with the kitchenette. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by Larry

Amenities vas cost -por

Posted Aug 21, 2017 on Hotels
The amenities offered were poor considering the price we paid for the room. The grab and go breakfast could have been better. I was informed I couldn't leave room trash in hallway and I was shown where I could take it I'm sorry I'm use to have other hotels pickup trash and dishes etc as a service I'm sorry if I sound prudish but cost compared to service /amenities was poor.
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Larry, thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Plano, TX

Simple, clean, good overall stay

Posted Aug 20, 2017
Overall the room was simple, nice, clean, and respectable. Hotel staff were friendly and helpful. A couple restaurants and donut shop are within short walking distance. It's nothing special in itself but a good relatively inexpensive place to stay if you're spending most of your time doing other touristy things. The wifi was very hit or miss for me, not reliable. And there's a surprise $15/day charge for parking your car in their lot. It's in a good central location between LAX airport and the popular spots you'll want to visit.
Comment from Hotel Management
Aug 21, 2017 by General Manager  , Hotel Management
Billy, thank you for your feedback. We are happy to read you liked our well-kept property and that our location was perfect for your needs. We value your feedback and will use it to ensure we are more consistent in our service levels. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager 
4 out of 5
by Sandra

Comfortable but....

Posted Aug 19, 2017 on Hotels
Comfortable only thing is that they charged me for parking for the night I stayed. Site where I made reservation did not disclose about additional charges for parking per day :-(
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Sandra, thank you for making Extended Stay America a part of your travel plans. We are happy to read you had a comfortable stay and liked some aspects of our hotel. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager 
3 out of 5
by A verified traveler

They Overbooked...Never got the room we booked.

Posted Aug 19, 2017
Cons: has a kitchen with only a towel (that was it !
They overbooked. offered us something that was always free , for free...huh....
Comment from Hotel Management
Aug 21, 2017 by General Manager  , Hotel Management
We appreciate you taking the time to provide feedback. We're sorry our hotel was overbooked We understand your frustration and regret the inconvenience it caused. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager 
4 out of 5
by Alex

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Alex, we appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
3 out of 5
by Juanita gonzalez

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Juanita, thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting all of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
1 out of 5
by Daniel

Lying Liars

Posted Jul 31, 2017 on Hotels
Extended stay and Hotels.com lied to me about reserving a room. They took my money and then cancelled my reservation while my flight was in the air, leaving me nowhere to stay.
Comment from Hotel Management
Aug 3, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager