No instructions on when or where to find the shuttle at LAX international. Repeated emails to the hotel went unanswered.
Took 2.5 hrs to locate the pick up point, and wait for rhe shuttle. Repeated calls for assistance kept getting dropped. After a 28 hour international flights, i was over it. Key card failed twice, elevator stopped on 4th floor and would not open, i needed the 8th floor. Staff were kind. Room was lovely but very noisy. Unable to sleep.