Reception

Reviews of Americas Best Value Inn Los Banos

2 out of 5
Americas Best Value Inn Los Banos
330 W Pacheco Blvd, Los Banos, CA

Reviews

7.0

Good

Rating 10 - Excellent. 95 out of 354 reviews" "
Rating 8 - Good. 101 out of 354 reviews" "
Rating 6 - Okay. 67 out of 354 reviews" "
Rating 4 - Poor. 51 out of 354 reviews" "
Rating 2 - Terrible. 40 out of 354 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Misiafa

I
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Misiafa, We appreciate your feedback and regret to hear that your experience did not meet expectations. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

2/10 Terrible

Oleksandr

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches running
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Oleksandr! We're deeply sorry to hear about your experience during your recent stay. Please accept our sincere apologies for any inconvenience caused by the presence of cockroaches in your room. This is certainly not reflective of the high standards of cleanliness and comfort we aim to provide to all our guests. Rest assured, we take reports of pests very seriously, and we have immediately taken action to address this issue with our pest control team to ensure that it is resolved promptly and comprehensively. Your feedback is invaluable to us as it helps us to identify areas for improvement and to take corrective measures to prevent similar occurrences in the future. We understand the distress this may have caused you, and we would like to extend our sincerest apologies once again. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to our management team. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Krystal

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Krystal,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. They made sure we had everything we needed all the time and the staff was great.
Stayed 6 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Charles! We're overjoyed to receive your positive feedback, and we thank you for taking the time to share your detailed experience with us. It's truly rewarding to hear that you found our hotel to be great. Our dedicated staff strives to ensure that our guests have a memorable and comfortable stay. Knowing that they made a positive impact on your experience is incredibly gratifying. We are committed to providing excellent service, and your acknowledgment motivates us to continue exceeding expectations. Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again for another outstanding stay in the future.

2/10 Terrible

Freddy

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Freddy! Thank you for sharing your feedback, and we're sorry to learn that your experience fell short of expectations, resulting in a 1 out of 5 rating. We sincerely apologize for any shortcomings during your stay. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to learn more about your concerns. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit.

8/10 Good

Angelica

Traveled with family
Liked: Staff & service, property conditions & facilities
Good
It was a quick stay but it was good
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Angelica,Thank you for sharing your experience with us! We're glad to hear that your stay was pleasant. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We appreciate your support and hope to welcome you back in the future!

10/10 Excellent

Mo

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. The room just needed to be vacuumed and wiped with detergents everything was sticky
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 9, 2023
Hi Mo! Thank you for taking the time to share your positive feedback with us! We're pleased to hear that overall, your experience was great. We appreciate your honesty about your room's cleanliness, and we apologize for any inconvenience caused. Rest assured that your comments will be shared with our housekeeping team to address the specific concerns you mentioned. We take guest feedback seriously, and we are committed to providing a clean and comfortable environment for all our guests. If there's anything else you'd like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope to have the opportunity to welcome you back for an even more satisfying stay in the future.

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms felt dirty and like there was mold in the rooms
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Eileen! Thank you for sharing your feedback with us, and we sincerely apologize for the concerns you raised regarding the cleanliness and potential mold in the rooms. Your comments are deeply concerning, and we take them seriously. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret if we fell short of your expectations. We will be conducting a thorough inspection of the rooms mentioned to address any cleanliness issues and to ensure there is no presence of mold. We appreciate your bringing these matters to our attention, and your feedback will be used as a learning opportunity to enhance our services. We value your input and hope you might consider giving us another chance in the future to provide you with a much-improved experience.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite, would definitely recommend.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Veronica! Thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you enjoyed a nice and peaceful stay. Your recommendation means a lot to us, and we appreciate your kind words. Our team works hard to provide a comfortable and pleasant environment for our guests, and we're thrilled to know that we met your expectations. If your future travels bring you back to our area, we would be honored to welcome you again. Safe travels and thank you for your recommendation!

6/10 Okay

Miles

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
some rooms have cockroaches
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Miles! Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to learn that your experience was not entirely satisfactory. We take reports of pests seriously, and we want to assure you that we are addressing this issue promptly. Our team is working diligently to investigate and resolve any concerns related to pest control to ensure a comfortable environment for all our guests. Please accept our sincere apologies for any inconvenience and discomfort this may have caused during your stay. We value your input, and your comments will help us improve and enhance our services.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay in Los Banos, CA.
The room was reasonably appointed but showed a lot of wear but most importantly I killed 8 cockroaches in the bathroom.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 7, 2023
Hi David! We are genuinely sorry to hear about your disappointing experience during your stay with us. We apologize for the wear and tear you noticed in your room. It's concerning to hear about the cockroaches in the bathroom, and we take this matter seriously. We will address it promptly to ensure a more comfortable and pest-free environment for our guests. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a much-improved stay on any future visits.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 6, 2023
Hi Michael! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Michael! We are happy that you found our accommodations to be comfortable and our service to be within your expectations. We're glad you had a great time with us, and we look forward to serving you again.

4/10 Poor

Michael

Liked: Staff & service, property conditions & facilities
To loud outside, group of guys drinking and smoking
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 21, 2023
Hi Michael,We deeply regret to hear about the difficulties that you experienced during your recent stay with us. We do try to reach out to noisy neighbors to quiet down in the evening hours to allow our guests to enjoy a peaceful night's sleep. We are so sorry that we were unable to successfully address the situation right away. We sincerely apologize that we were unable to rectify the noise issue of the people drinking and smoking outside of our hotel, but we do hope you'll return to experience the full benefit of our hospitality and amenities again. Thank you for choosing our hotel. We hope to see you again soon!

6/10 Okay

Jovita

Traveled with partner
Was ok tank’s
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 4, 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

4/10 Poor

Ann

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled funny upon entry. Took a shower and realized it had to be mold because tub spiquet sprayed water everywhere. Tub gave sense of vertigo stepping into center as it popped. No nonslip surface in tub. Potential fraudulent use of reservation credit card as we paid cash at check in but had approximately $300 in charges for new clothes try to come through within days of getting home. Maintenance and general upkeep was severely lacking. Owner was not in the office when we checked in and daughter had to call him to figure out the change as we paid cash, then gave us too much back and had to go back to get it straightened out. Neighborhood was questionable.
Response from Manager on Jun 25, 2023
Hello Ann,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Alice

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. Wonderful large room for my pet and I. Great location and good parking right outside my room.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 23, 2023
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 Good

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was what you expect for the price. The only bad thing was a smell from the restroom
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on May 16, 2023
Hi, Mayra. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you had concerns with the freshness of our bathroom. We have shared them appropriately and are now being addressed. We hope you will give us another chance so we can provide you with a much more satisfying experience.

2/10 Terrible

Merle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bathroom stinky. It smell poop coming out in the toilet. As if the safety tank is full of dirt and the bad smell was coming out ftom the bathtub hole and toilet hole. I am very frustrated. The receptionist at the same time the handy man pour clorox and told us after 15 the bad smell will go away. It even get worst because the smell of the odor of clorox and poop/dirt mixed....it is horrible...... we want to transfer but he said no vacancy. We WANT OUR MONEY BACK.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on Apr 25, 2023
Hello, Merle. Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff and have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on May 1, 2023
Gaining a perfect rating from a valuable customer such as yourself is a great compliment. We can't wait to serve you again!

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Prperty was easy to find.
Stayed 1 night in Mar 2023
Response from Guest Relations Management on Mar 27, 2023
Dear Joanna, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Todd

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Feb 2023
Response from Guest Relations Management on Feb 28, 2023
Dear Todd, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

MARI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and quiet
Stayed 2 nights in Feb 2023
Response from Guest Relations Management on Feb 27, 2023
Dear Mari, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Guest Relations Management on Feb 3, 2023
Dear Miguel, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

Kyla

Business traveler
Disliked: Amenities, property conditions & facilities
The heating unit was very very loud and would constantly shut off and turn on. The door was not sealed so lots if cold air was constantly clowing into the room.
Stayed 2 nights in Jan 2023
Response from Guest Relations Management on Jan 26, 2023
Dear Kyla, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Juhan, Estacata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Management on Mar 7, 2023
Dear Juhan, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Aurelio

Stayed 1 night in Dec 2022
Response from Manager on Nov 12, 2023
Hello Aurelio,Thank you for your 5-star review! We are delighted to hear that you had a great experience during your stay with us. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.

6/10 Okay

Alvaro

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Guest Relations Management on Dec 26, 2022
Dear Alvaro, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. It is always our goal to give you a 5-star experience and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Manuel, San Mateo

Traveled with partner
Disliked: Staff & service
Good parking,but my reservation was not in their system.a pain
Response from Guest Relations Management on Dec 20, 2022
It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. Sorry for the error that you encountered and while I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for the buck! Friendly staff!
Stayed 1 night in Dec 2022
Response from Manager on Dec 9, 2022
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Esteban

Is good plase
Stayed 1 night in Nov 2022
Response from Guest Relations Manager on Nov 21, 2022
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Motel
Very comfortable budget motel. Our 3rd stay here when visiting family.
Stayed 1 night in Oct 2022
Response from Guest Relation Management on Oct 27, 2022
Hi Brenda,Thank you so much for taking the time to give us a perfect rating and review. We are very much happy to know that you enjoyed your stay with us once again. We appreciate your continued business and look forward to having you again on one of your future trips to the area!

2/10 Terrible

veronica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches , flies and bugs inside the rooms . You can hear everything through the thin windows . Receptions smells bad
Stayed 1 night in Oct 2022
Response from Guest Relations Management on Oct 19, 2022
I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. I want to assure you that we are thoroughly investigating this claim and that although we have not yet found any evidence of a pest infestation, we are taking the necessary precautions to ensure that nothing is missed. Of course, we did make a point of ordering an unscheduled visit and a thorough treatment for any insects that you may have seen within your room.

8/10 Good

Jael

Stayed 1 night in Oct 2022
Response from Guest Relation Management on Oct 17, 2022
Hi Jael,Thank you for taking the time to give us the highest rating possible. We are happy that you enjoyed your stay and we hope to have you here with us again for another memorable stay!

2/10 Terrible

BEHZAD

Disliked: Staff & service
Stay away from Americas Best Value inn Los Banos
I had a work-related matter in Los Banos. When I got there 1- the Internet did not work. The Manager insisted the internet works for him while it did not work for me (Later I found that his computer was set up as a hotspot device. I tried to explain to what it should be set on and what the problem is. He answered that later his daughter will come and fix it. The daughter didn't come until the next day and she did not have an idea what to do. 2- While I was in the room, they started painting the outside wall, and the fume inside the room was unbearable. By this time I had lost 3 days of work and decided to get a refund and. to leave. Note, I had traveled from San Jose and I had no internet to make a reservation in another motel-hotel
Stayed 3 nights in Oct 2022
Response from Guest Relations Manager on Oct 10, 2022
I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially since we were not able to address the issues and misunderstandings right away. I am terribly sorry that you experienced a number of inconveniences regarding the working order of the wifi during your stay. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.

6/10 Okay

Chuck

It was all right
Stayed 5 nights in Aug 2022
Response from Guest Relations Management on Sep 7, 2022
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We wish to let you know that your voice is of utmost importance to us. I hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five-star experience.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
I work all over California this is the first time staying in this area the rooms were clean the bed was comfortable and the water was hot the gentleman that greeted me was a very pleasant man fair respectful I enjoyed my stay I will definitely go back again
Stayed 1 night in Aug 2022
Response from Guest Relation Management on Aug 29, 2022
Hi Richard,We appreciate the time you took to give a rating and positive feedback about our staff and your most recent experience with us. We do take pride in catering to our guests’ needs the best way we can. We are delighted to know that you had a wonderful time during your stay, and we look forward to welcoming you again for another great experience!

6/10 Okay

Blanche

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Manager on May 3, 2022
Hello Blanche, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

dhanistha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Guest Relations Management on Mar 27, 2022
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us seeing your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

4/10 Poor

Patty

Business traveler
Liked: Cleanliness, staff & service, room comfort
The stay over all was pretty good. However I noticed some bites on my arms and my neck and I later noticed that these were bed bugs. We had two rooms and the people staying in the other room later told me they had the same problem.
Stayed 3 nights in Mar 2022
Response from Guest Relations Management on Mar 14, 2022
We appreciate that you’ve taken the time to point out the possibility of a pest problem. I want to assure you that we are thoroughly investigating this claim and that although we have not yet found any evidence of a bed bug infestation, we are taking the necessary precautions to ensure that nothing is missed. Of course, we did make a point of ordering an unscheduled visit and a thorough treatment for any insects that you may have seen within your room.

8/10 Good

James W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right off the I-5
No frills hotel on main drag train n Los Banos minutes from the I-5 and close to all the stores.
Stayed 1 night in Mar 2022
Response from Guest Relations Management on Mar 12, 2022
We appreciate you giving your feedback about your recent experience in our hotel. We are also happy to hear that you found the location to be so convenient for your needs. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Adrian

Stayed 1 night in Mar 2022
Response from Manager on Jun 6, 2022
Hello Adrian, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
i like the fact it was quiet.
Stayed 1 night in Mar 2022
Response from Guest Relations Management on Mar 8, 2022
Hello Maria, Thank you for being a guest with us and taking the time to share your experience. We are happy you enjoyed the quietness; though I am sorry to see your low rating. Please reach out to provide some feedback so we may address any issues. Again thank you and please come stay with us again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2022
Response from Guest Relations Management on Feb 28, 2022
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Sergio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Speak up
The front desk were friendly I even lost my key and they replace with no hassle and right away as well
Stayed 1 night in Dec 2021
Response from Manager on Jan 5, 2022
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

Alfonso

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches in room. Bathroom walls were very dirty with red splatter marks and smudges.
Stayed 1 night in Nov 2021
Response from Manager on Nov 28, 2021
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention to a possible unwelcomed pest in your room, I assure you we have regular scheduled pest control treatments and will investigate and treat promptly if anything is found. If you would like to discuss this further, please reach out to us. We strive to provide a great experience for every guest and hope to have a chance to serve you again.

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Guest Relations Management on Nov 15, 2021
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us seeing your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 Excellent

Bryan

Stayed 1 night in Oct 2021
Response from Manager on Jan 29, 2022
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

6/10 Okay

Maria Cruz de, Santa Nalle

Stayed 1 night in Oct 2021
Response from Manager on Jan 12, 2022
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.