A Rough Gem
Posted Apr 16, 2017
Checking in and checking out took a long time - primarily because it seemed like they were working with old computers and not enough front office staff. It took me around 10 minutes to check in because their computer system was super slow, plus I had to come back twice to get my key cards re-magnetized. Checking out, the woman was overwhelmed and checked me out of the wrong room, which I luckily caught on my way out of the door. In addition, I waited around 5-10 minutes for her to come back because she had to run over and help the woman running the breakfast bar. So, ownership, staff your Quality Inn properly!
The room was clean and it was a comfortable bed. My bath towels were clean, but small, threadbare, and permanently stained. My biggest complaint - lack of consistent hot water! I got a little my first day there, less my second day so that I was taking a lukewarm shower at 8am on a Saturday. Also, the plumbing was backwards in my shower - cold was hot & hot was cold (room 219).