Posted Oct 13, 2016
Its a decent hotel. Like they say, you get what you pay for. I think overall it was a small resort. the beach was literally right there but that didn't help because we couldn't go in, the flags were always black which meant dangerous. We did still go in like twice and no one told us anything which was good. The food was eh okay. We only went to one of the fancier restaurants which was the Italian one, and the pasta wasn't tasty. The pool waiters were pretty good, they would walk by every 5 minutes. I wasn't a big fan of how the rooms were cleaned. Its like they never swept. And forget calling the front desk, they would take forever to answer and we went in off season, imagine... Overall all I would not stay there again, but i would recommend it if your going just for a few days. Its not all bad.
Comment from Hotel Management
Oct 17, 2016 by Guest Service Manager, Hotel Management
We would like to thank you for all your comments about our resort, we are always open to opinions and suggestions to improve in the certain areas where you have some inconveniences, our team is going to work really hard to reach each and every one of the points in your review, also we would like to add the following; we are making all efforts to improve these opportunities areas and provide an excellent service, we look forward to have the opportunity to be your host in the near future and have a second chance to change the perception given at this point.
We apologize for the experience you had during your last stay at Barcelo Grand Faro, and we will commit on improving to give the best quality of service to all of our guests.