Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Francisco Ca

Awesome Place

Posted Aug 27, 2016
Nice and peaceful place with an amazing staff Will definitely go back again
2 out of 5
by A verified traveler from Santa Barbara

room flooded!

Posted Aug 25, 2016
Pros: Location for surfers
Cons: Pool bar staff should walk around pool area and ask if there is anything you want to eat or drink.
Location great for the surfers, just down from Zippers. A few things added up to make it disappointing. First the menu, the dinner menu was not child friendly. Second, the staff at the pool very slow in helping with orders for food and beverages. On a few occasions I had to interrupt conversations amongst employees to order and it made me feel a bit put out. Third, our room was an swim up ocean suite...There is your own pool outside your back door but there is no patio just two feet and a pool. No where to sit and enjoy the view or the sunset. If you wanted to take advantage of your beach front room you either had to wade in three feet of water across the pool and climb down a 3 foot wall or you had to walk around the building. Just odd. Lastly our room flooded!!! There was a rain storm, nothing too major...but the hotel put a two foot sandbag wall up the night before and we ended up with 1.5 inches of water throughout our room. This hotel is not new so they knew in advance our room would flood, hence the sandbags and there was maybe 50% occupancy (August begins the hot season) we should have been moved prior to the flooding. What made matters worse we had to pack to leave and a lot of our clothes had gotten wet, I had to find staff to take our clothes to be dried and then I had to find the staff to find where they had taken our clothes, I ended up going to the dryer and getting our things. Asked for one night refund and was told it was a natural disaster. NOT GOOD!
5 out of 5
by A verified traveler from Brooklyn New York

Un hotel acogedor, buen servicio.

Posted Aug 25, 2016
Pros: me gusto la ubicacion frente a la playa y el espacio, ademas me gusto la piscina.
Cons: Aun tienen partes que están trabajando y construyendo, tan pronto terminen los trabajos espero sera mejor.
Location: San Jose del Cabo es un pueblo muy turístico, pero tambien se puede apreciar la vida estilo mexicano tradicional, la gente es amable y generalmente tr
El hotel es cómodo, la localización excelente y el trato de los empleados muy bueno. El hotel queda cerca de las playas para surfing, cuenta con una bonita piscina y la decoración es agradable. Cuenta con unos buenos restaurantes y room service. Las vistas desde las habitaciones son espectaculares. En fin, el hotel es bueno y lo recomendaría si.
4 out of 5
by A verified traveler from San Francisco

Amazing place!!

Posted Aug 18, 2016
For our first time there it was a wonderful stay! Carlos and Aldo were accommodating and helped us with whatever we required! Located about 25-30 mins by taxi or 40mins by bus from Cabo, it was great place with beach access right outside the hotel! Little store located about 3 blocks away and a few local restaurants as well. Check out Sardina Cantina and get a coupon from the hotel before you head over. The sunrises were amazing there and if you can get up early enough, you won't be disappointed as you will see a beautiful sunrise. You can sit on a fairly sizable padded beach lounger located on the beach just outside the hotel and watch the sunrise. Overall it was a great stay and the only thing that was really negative was that our phone was broke in our room and wasn't repaired during our entire stay (they did offer to change our room, but we weren't going to use the phone anyway). If you are looking for a nice peaceful stay without the hussle and bustle of the city, then this is a nice place to stay at!
Comment from Hotel Management
Aug 20, 2016 by Carlos Ulises Martínez., Hotel Management
We appreciate the time you have invested to write a review about your recent stay at Hotel Bel Air Collection Resort & Spa Los Cabos. We were delighted that you've enjoyed all the details we take pride in offering our guests. As are our regular practice, we'd be very happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to have the pleasure of hosting you back in the near future. Kind Regards, Carlos Ulises Martínez. Chief Concierge.
2 out of 5
by A verified traveler from California

Hotel Bel Air

Posted Aug 18, 2016
Pros: nothing
Cons: train the staff
The room I selected on the internet was not the same room assigned when I got to the hotel. I selected a room with a kitchen and when I complain I was then shown a room with a kitchen that was not clean and there was a trash bug on the hall way also construction next to it. The food at the restaurant was horrible.
Comment from Hotel Management
Aug 20, 2016 by Carlos Ulises Martínez., Hotel Management
We do appreciate for taking the time to share with us your comments following your last stay at our resort. Receive a sincere apology from Bel Air Resort and Spa Los Cabos for those details that made your stay an unpleasant experience. We will work so hard to be assurance that all our services be better in every detail that you mention to deliver the highest levels of services that our guests deserve. We hope to have the opportunity to change this bad impression that have about our services and give us a chance to serve you again. Cordially, Carlos Ulises Martínez. Chief Concierge.
4 out of 5
by A verified traveler

Great Value on the Beach

Posted Aug 17, 2016
Pros: Beautiful beach front, clean, quiet, close proximity to San Jose del Cabo with all necessary amenities, yet not an "all-inclusive"
Cons: I had a massage that was average. I would not recommend the therapist I had.
Location: Location was excellent! On the beach, close to surf breaks, close to San Jose del Cabo, easy trip from the airport.
We look forward to going back! Service was excellent, facilities were very clean and the hotel restaurant was so good. We were there during the off-season and in my experience, sometimes hotels "let their guard down". Not true of the Bel Air, we had an amazing experience for an off-season price.
Comment from Hotel Management
Aug 19, 2016 by Carlos Ulises Martínez., Hotel Management
We appreciate the time you have invested to write a review about your recent stay at Hotel Bel Air Collection Resort & Spa Los Cabos. We were delighted that you've enjoyed all the details we take pride in offering our guests. As are our regular practice, we'd be very happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to have the pleasure of hosting you back in the near future. Best Regards, Carlos Ulises Martínez. Chief Concierge.
4 out of 5
by A verified traveler from Tijuana

Los cuartos son de lujo!

Posted Aug 10, 2016
La estancia estuvo fabulosa, el cuarto de lujo, la cama muy comoda y la vista al mar inigualable. Lo negativo: bartender de la piscina muy mal, le falta calidad de servicio
Comment from Hotel Management
Aug 19, 2016 by Carlos Ulises Martínez., Hotel Management
Agradecemos su cálido comentario. En el Hotel Bel Air Colection Resort & Spa Los Cabos, nos empeñamos arduamente en otorgar un servicio de excelencia y calidad. Fue sumamente gratificante poder ser su anfitrión en su estadía con nosotros y esperamos nos conceda el honor de volverlo a recibir en nuestro hotel, su segundo hogar. Atentamente. Carlos Ulises Martínez. Chief Concierge.
3 out of 5
by A verified traveler from guadalajara

Hotel tranquilo, aunque cuenta con playa no se pue

Posted Aug 2, 2016
Tranquilo, cuenta con playa pero no se puede utilizar, si te interesa la vista asegúrate que tu reservacion diga vista al mar, ya que de lo contrario tiene vista al pasillo no a la alberca y cuesta 40 usd cambiar a una mejor habitación. Las habitaciones son comodas a secas y el personal amable pero un poco distante.
Comment from Hotel Management
Aug 19, 2016 by Carlos Ulises Martínez., Hotel Management
Estamos sumamente agradecidos con su amable comentario. Su opinión es muy importante para el equipo Bel Air Resort & Spa Los Cabos, cada uno de los comentarios que nos hacen nuestros huéspedes, son informados a nuestros colaboradores con el fiel propósito de motivarnos a seguir otorgando un servicio de excelencia y calidad. Esperamos fervientemente, nos otorgue nuevamente el honor de ser sus anfitriones en su próxima visita a Los Cabos. Atentamente. Carlos Ulises Martínez. Chief Concierge.
4 out of 5
by A verified traveler

Posted Jul 31, 2016
Staff gives excellent service accommodates you in every way possible food not tattoo great but they have excellent staff service
Comment from Hotel Management
Aug 19, 2016 by Carlos Ulises Martínez., Hotel Management
Thank you for your preference and positive review about our hotel, particularly in reference to our team's kind and attentive service. We will share your amazing comments with our team members. They make every effort to create outstanding experiences. We look forward to have the pleasure of having you back home in the near future. Best Regards, Carlos Ulises Martínez. Chief Concierge.
4 out of 5
by A verified traveler from houston

Very clean, view is beautiful. Super calm area.

Posted Jul 31, 2016
We had a great time, beautiful view, everything was super clean and organized. The staff was very nice & food was good! Onlyyy thing I can complain about is the bedding..sheets are so rough & not that comfortable. They have automatic curtains in swim up rooms & ours would open on its own a few times a night...so it would wake us up and it was annoying butttt overall it was great!