Ratings based on 122 Verified Reviews

3.8 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from US

Posted Nov 5, 2016
Pros: The room was clean and had a nice view as promised
Cons: The check-in process took a long time, it seemed like they were short on staff. The AC in the room didn't always work well. The included breakfast was a tiny fruit plate and coffee.
Comment from Hotel Management
Nov 7, 2016 by Cabo Villas public relations, Hotel Management
Dear Ina, Thank you for your comments regarding your recent stay at Cabo Villas Beach Resort & Spa. We are pleased you enjoyed the comfortability and cleanliness of your unit, as well as the amazing views at the resort. We apologize the check-in process was unsatisfactory to you and the air conditioner wasn't functioning properly. We will be sure to have our maintenance team inspect it. Thanks again for your feedback, we appreciate your time.
1 out of 5
by A verified traveler from US

horrible staff

Posted Oct 25, 2016
Cons: The staff was not understanding or helpful ah all
We loved this hotels convenience in the location. However our trip took a turn for the worse when were stuck in the elevator for almost 20 minutes with no air coming in. My husband and a fellow guest had to pry the doors open. When we complained to the staff the manager on duty was rude and unhelpful and insinuated that it was our fault. The next day the manager offered $200 per room for our group. When we went to pick up the cash they only gave us $200 total. The worst customer service experience. The elevators need to be looked at as well. This is a serious safety issue.
Comment from Hotel Management
Oct 28, 2016 by Cabo Villas public relations, Hotel Management
Dear Samantha, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort. Please accept our most sincere apology for the inconveniences you experienced. We appreciate bringing this issue to our attention. We strive to offer excellence in service; your satisfaction is our greatest concern. Guest feedback like yours is definitely very important. Even if we believe to have the best training, processes and attitudes, it is you – as the recipient of our service – who must give the approval of your satisfaction. We apologize once again for the unfortunate experience at the resort. Thanks again for your review, we appreciate your time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel close to the beach and downtown

Posted Jul 27, 2016
Overall the hotel was nice and close to everything. The hotel does not bother you to buy a time share with them. There were a couple of issues with the room. 1st the air conditioner was not working properly. They had to come out and fix it 5 different times. 2nd, the room description was a king studio. The bed was clearly a queen and when we went to the office to complain they stated that it was a king.
Comment from Hotel Management
Aug 24, 2016 by Cabo Villas public relations, Hotel Management
Hi Big Slick, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort & Spa. We appreciate your compliments and are pleased to hear you enjoyed our ideal location in "The Heart of Cabo". We apologize for the inconveniences you experienced in regards to your air conditioning and bed size. Thank you for bringing those items to our attention. Thanks again for your review. Hope to see you again soon!
2 out of 5
by A verified traveler from Chicago, IL

Disappointing Room in Paradise

Posted Jul 5, 2016
Pros: The staff was very helpful and kind. We love the hospitality of the Mexican people.
Location: There are many excellent restaurants nearby such as the Sunset Da Mona Lisa. The marina is also walking distance from the hotel with many attractions
Don't believe the advertisements that this hotel has beautiful views from all rooms. This is a time share property. We were not time share owners. Since we were not time share owners we were constantly harassed to become time share owners of a new property they were building. Since we declined all of these offers we were treated differently then the time share owners that were staying here. We were given a basement room with only a 10 foot wall to look at out of our room. If you are looking for a resort full of over weight 40 and 50 year olds who haven't grown out of the "up all night partying" phase of life then this is the place for you. We were interested in a more serene romantic get away and this was anything but that. The spa rates were over priced as was the mediocre food at the onsite restaurants. Cab San Lucas is a beautiful place and we plan to go back but we would never consider staying here again.
Comment from Hotel Management
Dec 26, 2016 by Cabo Villas public relations, Hotel Management
Dear David, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort & Spa. We value hearing about the items we do well, as well as the areas we can improve. We appreciate your praise for our staff family. Providing a "home away from home" is our number one priority. We are pleased to hear you enjoyed our ideal location in "The Heart of Cabo". As you mentioned, the marina is within minutes of your unit, as is the beach, shopping and numerous restaurants and night clubs downtown. We do invite guests to a presentation tour of the property to share the wonderful benefits of a membership. Thank you for considering, we understand that ownership is not for everyone. Room assignment and location are not predetermined and based on availability, as well as the types of reservations the resort has each week, and the type of unit reserved. Thanks again for your comments. We appreciate your time.
1 out of 5
by A verified traveler from Denver

This hotel is a joke

Posted Apr 4, 2016
Pros: Proximity to good restaurants.
Cons: Beds and Showers are TERRIBLE.
I was lured in by its proximity to Edith's and The Office, since I like both restaurants. However, the hotel is terrible. To begin with, the beds are like sleeping on the floor - hard, and unforgiving. Even worse, the showers are terrible. The water dribbles out like a broken sprinkler head, and whatever water does come out, it is luke warm at best. If you call the front desk for help, they will tell you that there is nothing they can do, and they blame it on the old pipes in the building. I like my sleep, and I like my showers. I will never stay there again, and stick to the Solmar on the other side of town.
Comment from Hotel Management
Apr 14, 2016 by Cabo Villas public relations, Hotel Management
Hi Paul, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort & Spa. We value hearing about what we do well, as well as the areas we can improve. Thank you for staying with us. As you mentioned, the resort has an ideal location in "The Heart of Cabo", just minutes from the beach, marina, shopping mall, and numerous restaurants and night clubs in downtown Cabo. We regret to hear the interior of our units, specifically the beds, were not to your liking. We also apologize you experienced difficulties with the shower pressure and water temperature. We will be sure to have maintenance follow up with a full inspection of the unit. Thanks again for your review, we appreciate your time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great staff - made me feel very welcome!

Posted Mar 2, 2016
Pros: Location, pool and staff
I booked this trip very last minute. They were able to accommodate my request and even able to add an additional day. The location is so fantastic. You are walking distance to many great restaurants, not to mention that there were many options right on the resort. The pools were clean and a comfortable temperature. I never had a problem finding a chair, which is a refreshing change from places I have stayed previously. Thanks for a great quick getaway!
Comment from Hotel Management
Mar 11, 2016 by Cabo Villas public relations, Hotel Management
Hi Tammy, Thank you so much for your review. We appreciate the quick note. We were happy to welcome you to Cabo Villas Beach Resort! We are pleased to hear you fully enjoyed your experience, including our ideal location and the swimming pools. We look forward to seeing you again soon!
2 out of 5
by A verified traveler

Not very clean-Cold Shower

Posted Feb 17, 2016
Pros: The only positive was location.
Cons: Warm shower, cleaner rooms, and maybe a bigger discount on price for a basement room.
Location: Food, beach, etc.
My husband and I were welcomed warmly and before we checked in to our room they were trying to set up a meeting to buy a time share. We were only staying one night (last minute plan). When we told them no we would not buy a time share at all they took us to our room in the basement. It was ok since we were only staying one night. However, the basement room had dirty floors, dirty dining table with sauce, and was very dark. The shower would not get warm it was cold. I have stayed in El Nido Bed and Breakfast on last minute plans and had an awesome experience with rooms open to outdoors (Palapa style) many times and the price per night was half of what we paid for this dirty room at Cabo Villas.
Comment from Hotel Management
Feb 27, 2016 by Cabo Villas public relations, Hotel Management
Dear Cabo Villas guest, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort & Spa. We apologize for the inconveniences you experienced. We will be sure to meet with our maintenance department and housekeeping to perform an inspection of your unit and make the necessary improvements. We are pleased to hear you enjoyed our ideal location in "The Heart of Cabo". Thank you for choosing Cabo Villas.
1 out of 5
by A verified traveler from LA

dirty hotel; rude staff

Posted Nov 30, 2015
this is a 1-2 star hotel; old bathrooms; roaches in bathroom; It looks like it hasn't been updated since the 80's decor! You cannot have guests visit after 8p. I had a friend come from another hotel and wasn't allowed into my room. One of the hotel security staff told me to "f*** you" when i complained about the strict hotel policies. Unreal!
Comment from Hotel Management
Dec 9, 2015 by Cabo Villas pr, Hotel Management
Hi Sid, Thank you for your feedback regarding your recent stay at Cabo Villas Beach Resort & Spa. Please accept our most sincere apology for the inconveniences you experienced. Cabo Villas features three towers, which were constructed between 2000 and 2008. And we are excited to begin construction shortly on a fourth tower! We are sorry if you had any issues with visitors. For future reference, you are more than welcome to have visitors, simply complete the authorization form at the front desk. Our policies regarding guests were put into place with the safety and security of our members and guests in mind. We are deeply sorry if a member of our staff addressed you in a negative tone. We will be sure to follow up with our security director regarding our customer service standards. Thanks again for your review, and allowing us the opportunity to improve.
3 out of 5
by A verified traveler

Posted Nov 19, 2015
Room are old and not maintained. Not worth $1200 we paid for 4 nights.
Comment from Hotel Management
Nov 25, 2015 by Cabo Villas pr, Hotel Management
Dear Cabo Villas guest, Thank you for your feedback regarding your recent stay with us. We regret to hear you did not find the condition of our units satisfactory. We apologize for any inconvenience this may have caused. We are pleased to inform you the resort will be undergoing a major expansion and renovation over the next couple of years. And we are excited to share the new tower and remodeled units with you! Thanks again for your review. We appreciate your time.
3 out of 5
Recommended
for Everyone
by A verified traveler

No Beach access

Posted Nov 16, 2015
No Beach access had to walk on street very frustrated and very poor service on the beach.
Comment from Hotel Management
Nov 26, 2015 by Cabo Villas pr, Hotel Management
Dear Cabo Villas guest, Thank you for your comments regarding your recent stay with us. We are sorry, the beach club area under the palapa is being remodeled. We apologize for any inconvenience. Thank you for your patience. We look forward to sharing our new beach club with you in the near future! Please accept our most sincere apology for the remodeling of the beach club. We hope to see you again soon and invite you to experience our new beach club!