Great hotel, better staff
Posted Dec 21, 2016
We've stayed here before, although this trip we had a slight issue upon check in - which happens from time to time at most hotels. The way Casa Dorada and their amazing staff handled our issues is first rate. We will definitely be back. Everyone at Casa Dorada is trained to put their customers first: Bismark (pool concierge), Gavin, Miguel, David (moving chairs and umbrellas all over the place, Armando (pool side service), Vanessa at Casa kids and Monica in guest services. Anything you need they will do their best to accommodate you.
Comment from Hotel Management
Dec 23, 2016 by Oziel Garibay / Director of Rooms, Hotel Management
Hola Dear Guest,
Thank you very much for your kind review. We are proud that our Staff changed a challenging start for a wonderful feeling!!.
We will pass on your comments to all of them; it is a tank of fuel on their motivation.
Happy Holidays for you and your beloved ones from all the Casa Dorada Staff!.