Ratings based on 1,393 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Outstanding stuff and service throughout the hotel

Posted Jul 24, 2017
Pros: Everything
Cons: A/C in the elevators, it's pretty warm inside of them
Location: It's all good...
I've statyed in several "all inclusive' resorts befoer, but this one was beyond my expectations!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful hotel!

Posted Jul 24, 2017
We stayed here 5 days. Property is huge! We had an ocean view, pool view room. The hotel is gorgeous and food was excellent. The only reason I give this hotel 4 stars instead of 5 is the bars close too early! Pool bar closes at 6:00pm and other outside bar by pool at 11:00. Definitely would be better if pool bar stayed open later. Didn't get to try out all the restaurants but the Risato was excellent. The Mexicana was great as well. There's a cool Disco in front of hotel that was happening too! Beach was unswimmable. We got in the little Cove where you could get in and swim and lifeguard blew whistle after about 2 minutes because waves were huge! Had to go on a snorkeling excursion so we could enjoy the water. Don't buy excursions from hotel concierge. They are higher than paying onsite and they overcharged me $14 from what they wrote on my receipt.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel great staff food, will come back.

Posted Jul 22, 2017
Pros: Everything.
Cons: None, everything is great.
Location: Marina shop and restaurants, boat ride.
Fast service, everything is great, friendly staff beautiful ocean view will definitely come back again this year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Beautiful and great!

Posted Jul 22, 2017
Everything was just wonderful from the moment we arrived too the moment we left. Staff is super nice and helpful food is great! Most of all the bikini bar my man Emilio and Rafael were great to me and my friends they took care of us all week and remembered our names truly made our vacation just perfect! I highly recommend them as you're bartender when visiting they deserve it and more! I will definitely come to stay there again next time I come to Cabo!
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Fiesta Americana, Los Cabos

Beautiful but hot!

Posted Jul 18, 2017
This resort is absolutely gorgeous! The food for the most part was great. Staff very friendly and helpful! My room was hot! You can't control the temperature in the rooms and the ceiling fan didn't work! There's no air conditioning inside the elevator. Other than that everything else was great! I'll probably return but ensure I have a room with good air conditioning.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fremont

Great staff, fantastic ocean view, but no usable

Posted Jul 17, 2017
Pros: staff and great view
Cons: not sure, how they can fix a non-existing sandy beach
Location: in the middle of nowhere, nothing to do, except you siogn up for paid activities.
The hotel is beautiful, the staff extremely friendly and accommodating. The food was great. Ok, first, they send us to the wrong room and it took them 1/2 hour to fix the problem. No compensation for that. The beach is unusable, all rocks. There is a tiny spot where everybody was even allowed to go into the water. But the rocks were horrible and injured my sister's leg. So, if you like a real sandy beach DO NOT go there. I won't. The hotel is in the middle of no-where, and extremely boring. They have NO entertainment. The so-called "disco" was closed. they had a couple hours of music in the lobby, then nothing. And nothing Saturday night. Go figure. And, yes, they all expect a tip for everything, which I was ok with, since the staff was soooo friendly and lovely. So, take a lot of $1 and $5 bills with you. No change there. Would I go there again? NO, I like a sandy beach where I can actually go into the water and play with the waves and swim.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Wonderful place!!!

Posted Jul 16, 2017
Pros: Everything!!!! This was the best vacation I have ever had!
Location: The concierge can help you schedule activities. We went on a city tour and played with the dolphins. We also took a shuttle to the mall.
Everything about this resort was great! We had an ocean-front room that was amazing. The room was large and very comfortable. The staff was very accommodating and friendly. If we had an issue, they took care of it right away. The food was excellent!!! All the restaurants we dined at gave us top service, and they did not cut corners in the amount of food and drinks we received. The pools and beach were awesome. We had a wonderful time, and look forward to visiting again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Very impressed with the quality and variety of the all inclusive packag.
Comment from Hotel Management
Jul 18, 2017 by Grand Fiesta Americana Los Cabos , Hotel Management
On behalf of our entire team I would like to thank you for choosing Grand Fiesta Americana Los Cabos to stay recently. We will be so honored to see you next time and we will be happy to help you plan your next vacations with us.
3 out of 5
by A verified traveler from Houston Texas

Nice resort but had some issues.

Posted Jul 9, 2017
Pros: Staff very friendly and attentive. Great 4th of July party and numerous things to do. Great shuttle service to Cabo. Public area bathrooms very clean
Cons: Air conditioning in club area also not very easy to get around if any issues with walking there are may steps.
Location: Great ocean views close to Cabo
Stayed 4th of July week with total of 8 family members. First time to this resort but 4th time to Cabo. Others in party were booked in main hotel but our room was way at end and not very convenient. We talked with front desk at check in and upgraded to club area with pool and club room for additional cost. Rooms do not cool to set temperature. On third day of trip the temperature started going up and it took three calls and 2 days to convince them something was wrong. They informed us that unit needed to be replaced and wanted to work on it at 8pm at night. Did not offer to move us to different room had to request it. The second did not cool to set temperature either. Seems as if the thermostat is locked at certain temperature and can not be lowered any more. The rest of our party in main hotel area had rooms that cooled correctly. They could not believe how warm our room was. Advised staff at check out about this but did not seem to be bothered and no compensation offered. Would not upgrade to this area. Resort nice but will not go back, too many options available and other places we stayed no such issues.
Comment from Hotel Management
Jul 15, 2017 by Grand Fiesta Americana Los Cabos , Hotel Management
Dear Jane, On behalf of our entire team I would like to thank you for choosing Grand Fiesta Americana Los Cabos to stay recently. Your comments are important and helpful to improve our services and offer you the wonderful experiences that as our guests expect from us. I can assure you that our main focus is on our guests’ satisfaction and we strive to create memorable experiences during your stay here in Los Cabos. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our Operations Manager and will take immediate steps to correct any situation in order to keep standards on the highest level, ensuring your satisfaction. We hope to have the pleasure to welcoming you again in the future. I am sure that our team will ensure that you will have a much more improved experience with us It would be an honor to hosts you again in a near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Beautiful resort, excellent staff!

Posted Jul 9, 2017
Pros: By far the staff and service was excellent. Property is beautiful and very well kept.
Cons: Elevators in the main building were slow. We had a brief issue with our AC in the master room, but it was quickly repaired.
Location: Secluded and not crowded. Within 15 min to busy Cabo by taxi or hotel shuttle. Enjoyed ATV tour, deep sea fishing and shopping. We will be back!
Wow, what a great resort and staff! Everyone was so nice and aimed to ensure your family has an excellent stay. Beautiful and well kept property with excellent views of the ocean. We had a two bedroom suite which was perfect for six. Our room was very clean and had all the amenities. We loved the golf cart shuttle that takes you from the main lobby to your building. Food was very good, what you expect from a nice all inclusive. We enjoyed hanging at the beach and feeding the fish. Pools were excellent! Tons of photo opportunities at this nice resort!
Comment from Hotel Management
Jul 15, 2017 by Grand Fiesta Americana Los Cabos , Hotel Management
Dear Mike & Mel, I would like to express my gratitude and pleasure for the opportunity to welcome you to your home away from home We really appreciate the time you took to share with us your experience. All our staff is committed to satisfy our guest offering the best service. Your comments are important and helpful to improve our services and offer you the wonderful experiences that as our guests expect from us. I can assure you that our main focus is on our guests’ satisfaction and we strive to create memorable experiences during your stay here in Los Cabos. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our Operations Manager and will take immediate steps to correct any situation in order to keep standards on the highest level, ensuring your satisfaction. We hope to have the pleasure to welcoming you again in the future. I am sure that our team will ensure that you will have a much more improved experience with us It would be an honor to hosts you again in a near future.