Beautiful hotel. Studio large with new appliances
Food at sushi bar excellent but average and expensive at other restaurants
3 young women almost drowned. There is no rescue squad or life guards. No boats or ambulances arrived even after 20 min. Girls were saved by brave bystander who risked his life. Signs are not enough they need a rescue plan
Comment from Hotel Management
Jul 8, 2016 by Rodrigo Gutierrez, Hotel Management
We would like to thank you for your comments reagrding your recent stay.
It is very important for us to clarify your comments, Yes, we do need a faster respond from our authorities when we have an emergency situation at the beach.
At our beach, there are red flags all over the beach, each flag has information; We have big signs at the only 2 exits that we have at our resort. We have securitu staff that have a sign on their chest informing every single person that is even walking to be careful or ask them to not walk on the surface.
We are very proud of our staff member Samuel who immediatly went and assist this persons that have the incident. Still, it is very important to notice that the guest did not listen to our security, they were drunk, and the alcomhol comsumption was the one that they buy from the store.
It is very frustrating when people just do not listen to our staff. We are here for you but we also ask the guest to follow the rules and directions that we give it to them.
Please repect the signs and red flags. For your own safety.
We thank you again for your recent stay and for being here with us enjoying lands end.