- Liked: Cleanliness, amenities
The resort itself is very nice. The grounds are beautiful and all of the amenities are top notch. The suite, however, was awful. The deck Jacuzzi was clearly broken with a layer of slime on the bottom. The master hot tub was also not functional and the sink knobs fell off when turned. There is a coffee machine with two cups and no where to buy/request more than the two single use coffee packets provided the first day. When brought to the manager, he informed us that this property is not part of the "hotel" and we should contact the Residence, but could not or would not provide contact information. He was unable or unwilling to move us to another suite or make any attempt to work with us to resolve our complaints. He did send workers to try fix the outside tub. They were present in the suite the first evening until nearly 8pm and the following day...all day. That is absolutely unacceptable. No one wants to stay in a luxury suite with workers coming and going through your master bedroom all day long.