Property looks good but staff is absolutely RUDE! When I booked the reservation, there was no terms or conditions restricting outside people visiting us at the resort or even restriction about other people staying at hotel with us. I had booked that resort cause I wanted to stay one night with my 4 bridesmaids and have our makeup artist and photographer to come there to get us ready next day. My reservation was for 2 days - Oct 28th & 29th/2019, i thought I was going to be able to get ready for my wedding that was going to be held at HACIENDA. Upon arriving I explained the situation to the concierge Saul - who was VERY rude to us and treated the situation with no regards. I ended up getting a room at HACIENDA (AMAZING PLACE AND STAFF - completely different treatment than THE ME. I wasted money and was poorly treated by the staff. They are very arrogant (especially the guy Saul, who was there when we arrived). Never again I'll consider coming there to be treated disrespectfully. HACIENDA is a more luxurious resort and the people that work there went above and beyond to make us feel welcome - I was able to stay there with my bridesmaids and the makeup artist and photographer were able to come in with no problems.
I believe the managers at THE ME should consider a staff training on how to be polite and respectful/less arrogant towards the people who are paying to stay in their property. I've heard that the Me has a reputation for being rude to people. NEVER AGAIN AT ME!