Will NEVER come here again
Posted Nov 3, 2016
We came with 4 families and all of us were very disappointed in everything about this hotel. We got the all inclusive and never have I experienced such poor service and quality. It all started the first day, my father's room was on the first floor and he went out to the patio, closed the door and BAM.. locked out! Luckily, my son had a room above him and my father had the key in his pocket and was able to throw it up to my son, or no telling how long he would've been locked out!!! Not one sign warning you the door will lock! The mini bar was stocked only once a day and has 2 coke, diet coke, tecate and tecate light with 4 bottles of water. Pretty pathetic. The pool bar which in my opinion is the biggest draw of an all inclusive was horrible. The drinks were weak and if you want tequila you can only have Jose Cuervo or Jimono.. in other words the cheap stuff. Anything not on their list, you have to pay for. You have to sign for EVERY SINGLE THING, even though you are wearing a bracelet. Caution beware..keep your receipts, my son had to fight a bogus $39 dollar charge, twice! And my father had a $3 tip added to his NOT in his hand writing!!! The bartenders didn't know how to make many common mixed drinks and weren't inclined to try either. Of note, the lobby bar did make somewhat better drinks, but still cheap stuff. The staff walk in your room without knocking even with a do not disturb! My granddaughter was in the shower! Need reservations for Jacks or Baja. Really?!