Amazing overall, with some possible improvements
Posted Feb 26, 2017
Excellent food for an all inclusive. The choice of many restaurants in the resort was astounding. Good quality food, and great atmospheres.
Staff were friendly, corteous, and truly cared about the guests. They wanted to make sure we had the best time!
The location was amazing. The view was second-to-none, with easy beach access. Whales were literally jumping out of the water right in front of our resort! Lots of pools to choose from, with different settings/moods.
Lastly the shuttle service was great! You can call anytime for a free shuttle throughout all properties on the resort :) awesome feature!
Organization between staff, departments and guests is seriously lacking. The day-to-day operation of the resort needs improvement, as several occasions we were misbooked for reservations, or forgotten at shuttle locations.