Ratings based on 222 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Cabo

Posted Apr 25, 2017
We have been to many different hotels in Cabo and the One and Only blew us away. Absolutely beautiful. Every detail was thought of. The staff was wonderful and very friendly. I would recommend this hotel to anyone.
Comment from Hotel Management
May 4, 2017 by Yunuen Dorado, Hotel Management
Dear Jenny, We take your thoughtful message to heart and are thrilled to learn about your experience. You have captured the most iconic picture of the property -thank you for sharing it! We will be delighted to have you with us again in a near future. Sincerely, Yunuen Dorado - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Beautiful location Polite staff Great good Gorgeous pools
Comment from Hotel Management
Apr 25, 2017 by Yunuen Dorado, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your valuable feedback and kind words. I trust you have enjoyed your stay with us at One&Only Palmilla. Sincerely, Yunuen Dorado - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Gorgeous hotel with impeccable service.

Posted Apr 19, 2017
The Palmilla was an amazing experience. Beautiful hotel, gorgeous location and incredible service! It's a great spot to totally relax. No need to go anywhere else! The only thing I would warn against is how crazy expensive the food is so it adds up very quickly! Other than that we loved it and would definitely go back.
Comment from Hotel Management
Apr 20, 2017 by Yunuen Dorado, Hotel Management
Dear Kate, It was a true honor to have you staying with us as our valued guest. We highly appreciate you have taken the time to write your valuable feedback. We are looking forward to welcome you back in a near future. Sincerely, Yun Dorado - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in Cabo

Posted Apr 9, 2017
Pros: Everything.
Location: Golf, surfing, good food scene
Superb service. Excellent facilities. All rooms are ocean view. Excellent food at all restaurants. Beautiful manicured grounds.
Comment from Hotel Management
Apr 10, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for the time taken to share your feedback with us. We highly appreciate as this is very important for us to always improve. Looking forward to have you back as our valued guest. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beautiful hotel and kid friendly

Posted Apr 7, 2017
Pros: Everything
Location: The only issue is Pamilla is kind of by itself. If you want to go into town, it's $35-$40 taxi ride one way.
Loved the hotel. The property is lush and very well maintained. Most of time at the resort was spent by the kids pool. Service was impeccable.
Comment from Hotel Management
Apr 7, 2017 by Yunuen Dorado, Hotel Management
Dear Andrew, It was a true honor to have you staying with us at One&Only Palmilla. We highly appreciate you have taken the time to write your valuable feedback. We are looking forward to welcome you and your family back in a near future. Sincerely, Yunuen Dorado - Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Salt Lake City

Heaven on Earth

Posted Mar 5, 2017
Pros: Everything.
Location: Perfect location. Close to the airport.
Probably the best resort I have ever been to. The value you recive for the high price is absolutely worth it. The service is first class and the natural beauty of the place is astounding.
Comment from Hotel Management
Mar 6, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Michael, Thank you very much for the time taken to share with us your kind feedback, we highly appreciate it. I am glad to hear that you had enjoyed your stay with us. We look forward to welcome you back in a near future. kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Great!!!!! Beautiful!!! Food is expensive... Would like to go back:)
Comment from Hotel Management
Mar 3, 2017 by Yunuen Dorado, Hotel Management
Dear Guest, It was a true pleasure to have you staying with us and highly appreciate the time you have taken to provide us with you valuable feedback. We are looking forward to welcome you back in a near future. Sincerely, Yunuen Dorado Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from south Texas

Wonderful place,awesome view. Staff is courteous.

Posted Jan 30, 2017
This place is wonderful! We had ocean view room. Slept with doors open and went to sleep with the sound of the waves and woke up to the same. Staff is great. Food is good. We usually never go to the same destination twice because there are so many places to travel but we probably will return here! Thanks for a great vacation!!! PS! I need Lorenzo at my home lol!
Comment from Hotel Management
Feb 1, 2017 by Yunuen Dorado, Hotel Management
Dear Terri and Mark, It was a true honor to have you staying with us at One&Only Palmilla. We highly appreciate the time you have taken to write such kind words and certainly Lorenzo is a great asset to our property. We look forward to welcome you back in a near future. Sincerely, Yunuen Dorado Guest Relations Manager
5 out of 5
by A verified traveler

Paradise

Posted Dec 17, 2016 on Hotels
Speechless. Property is stunning. Lush, manicured landscapes. Our room, which was a massive suite, was beautifully decorated. Service was outstanding. Dedicated butler service was on top of everything we needed. Restaurant, pool and beach attendants were responsive and attentive. Food was amazing: 3 ultra high-end dinner options with creative menus and extensive wine lists. Paradise.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for the time taken to share your review. We are delighted to know that you had a memorable stay with us. On behalf of One&Only Palmilla Team, I look forward to welcome you back in a near future. with kindest regards, Yunuen Dorado Guest Relations Manager
3 out of 5
by A verified traveler from v

Rude and unwelcoming Management.

Posted Dec 14, 2016
Tried to put us in a horrible room 4 times finally gave us a decent one. Forced me to pay for transfers when I already pre paid with Expedia. Never coming back there. You should consider hiring a new Manager he doesn't care about the guests.
Comment from Hotel Management
Dec 29, 2016 by Antonio Bugarin, Hotel Manager, Hotel Management
Dear Mr. Vlad, We are terribly sorry to hear that your stay was not as expected. Guest satisfaction is our number one priority, and providing exceptional experiences is what the One&Only brand is built upon. It is disappointing that you were left with this impression. While we cannot contact you through this platform, we are committed to making things right with you and ask that you contact us when you have a free moment. It would be our pleasure to discuss our process and come to a mutual resolution. Knowing so many guests have departed having fallen in love with our property, we want to ensure you can do so too. Cordially,