Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

World class Beach Resort

Posted Jul 21, 2016
Pros: The rooms were spacious and lovely and arranged so that each room seems very private. The service of the staff is without peer.
Cons: It would be difficult to imagine anything that could improve this lovely place.
Location: If you want to leave paradise, there are championship golf courses next to the property and the historic town San Jose los Cabos within 15 minutes.
From the moment we arrived we felt like family. The intimate setting and attentive and caring staff made us feel special. The facilities and rooms are impeccable, and every detail has been taken care of to assure for your comfort. No matter what you are looking for, the staff and facilities are prepared to meet your needs. There are four restaurants on the property that offer five star fare. The excellent staff takes care of the guests every whim. The facilities have every amenity one could want at a world class level. Great getaway!
Comment from Hotel Management
Jul 21, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, We highly appreciate the time you have taken to share your review. We are delighted you have enjoyed our property and the service delivered by our team members. We look forward to welcome you back to your Mexican home! with kindest regards,
5 out of 5
by A verified traveler from Dallas, TX

A New Bar for Exceptional Service

Posted Jul 20, 2016
Pros: SERVICE.. it was fantastic. The people are super friendly.
Cons: A super exclusive place like this is super expensive. We didn't eat lunch or dinner at the hotel- it would have been $200+ for a family of 4.
Location: Cab is $15 to San Jose and $35 to Cabo San Lucas. Plenty of stuff to do in both locations. I'd recommend dining at La Lupita Taco & Mezcal!
We have stayed at many 5 star resorts in St John (USVI), Maui, Kona, Cancun, etc. and this place takes the cake as the best ever so far. Service is absolutely exceptional. Everyone is very helpful and very friendly. Our Butler was Alberto who helped us out with water, ice, etc. The grounds are absolutely beautiful and the pools are great. We got picked up in a Escalde SUV from the airport which is a great way to start a vacation. Bottled water is free and all of the stuff for beach activities is free: snorkel gear, boogie boards, paddle boards, etc. The beach is a lot of fun but be prepared for some big waves. It isn't the kind of beach that a 3-4 year old can plan in the surf at; our 8 year old was a little freaked out by the waves. Snorkeling was decent but not in the league of St. John or Kona.
Comment from Hotel Management
Jul 23, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Rob, We highly appreciate your kind feedback. Thank you for taking time to share this review. We look forward to welcome you and your family back in a near future. Sincerely,
5 out of 5
by A verified traveler

Classic, refined, and thorough

Posted Jun 6, 2016
Pros: Everything was very clean and well kept.
Cons: Lighten policy on dress code for restaurants.
Location: San Jose is right up the road. It offers the downtown shops and food.
The resort is well-maintained, clean, and very comfortable. They have a handful of things to do besides sit by the pool including a spa , gym, oceanside beds, and restaurants onsite. The staff is extremely accommodating and proper. They have been trained well and are very pleasant and easy to work with.
Comment from Hotel Management
Jun 9, 2016 by Yunuen Dorado, Guest Relations Manager at OOP, Hotel Management
Dear Guest, on behalf of One&Only Palmilla Team, I would like thank you for your valuable feedback. We highly appreciate it. Looking forward to welcome you back very soon. Best regards
5 out of 5
by A verified traveler from Southlake, TX

Impressed hard to impress experienced travelers!

Posted Jun 2, 2016
Not much impresses my husband and I anymore. We travel extensively and typically only stay at 5 star resorts. (Mainly RC, FS and Montage). The One & Only Palmilla actually impressed us!! The service was outstanding and beat all of the aforementioned brands - which is pretty good!!
Comment from Hotel Management
Jun 9, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mrs. Rebecca, thank you very much for your amazing feedback, it really means a lot to us. Looking forward to welcome you and your husband in a near future. With Best Regards
4 out of 5
by A verified traveler from Denver

Beautiful grounds. Staff very nice.

Posted Mar 30, 2016
Pros: The grounds, Agua Bar, both adult and family pools are great.
Cons: Rooms, room service food.
Location: About 30 minutes each way to Cabo San Lucas.
If you're looking for world class 5 star, Palmilla doesn't quite measure up. If you expect 5 star on Mexico standards, then it does. The grounds are amazing. Views are incredible. Food in restaurants is good. Agua bar is fantastic! Drinks are good, but pricey, but it's Palmilla after all. Rooms could use freshening up. Typical tile floors you'll find throughout Mexico. TV is terrible, but do you go to Cabo to stay in your room and watch TV? No, probably not. Room service food was just ok. Location is just ok if you want to go into Cabo San Lucas. It's about a 30 minute ride each way. Crowd is older (it's Palmilla!) and a bit snooty. The people I came across all seemed to have an entitlement attitude. Is it worth $1,000 + per night? Maybe. If you're looking to relax, have some good drinks and food, enjoy beautiful grounds and views, then yes. If you're looking for a younger party and fun crowd, then no. If you're looking for the latter and want to go to Cabo, I'd recommend something around the harbor and closer to Medano beach.
Comment from Hotel Management
May 13, 2016 by One&Only Palmilla, Hotel Management
Dear Mr. David, Thank you for sharing your valuable feedback about your experience. One&Only Palmilla Team is looking forward to welcome you back in a near future. Kindest regards,
5 out of 5
by A verified traveler from Little Silver, NJ

Paradise

Posted Feb 7, 2016
The One & Only is a true 5 Star experience, from the grounds, to the accommodations, to the staff, to the food. Everything was perfect during our recent stay. Even better than the first time, with new restaurants, a juice bar, art classes, and more. Couldn't ask for a more luxurious and romantic vacation destination. No need to even leave the property!
Comment from Hotel Management
Mar 28, 2016 by VICKY MUNOZ | Director of Guest Relations One&Onl, Hotel Management
Dear Ms. Amanda, thank you very much for your kind feedback. We are looking forward welcoming you back in a near future. If I can be of any assistance for any future stays, please do not hesitate to contact me. Cordially,
5 out of 5
by Karen

Posted Feb 1, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Guest Relations Team, Hotel Management
Dear Ms. Karen, Thank you for your valuable feedback. We look forward to have you staying with us in a near future. With best regards, Yunuen Dorado Guest Relations Manager One&Only Palmilla, Los Cabos
5 out of 5
by Not Provided

Expensive and worth it!

Posted Jan 27, 2016 on Hotels
Simply one of the great 5 star hotels in the world. Great staff, very attentive, facilities first rate.
Comment from Hotel Management
May 28, 2016 by VICKY MUNOZ, Hotel Management
We are honored to have hosted you. We are looking forward to welcome you back in a near future. Sincerely,
5 out of 5
by A verified traveler

Posted Jan 25, 2016
One of the few hotel worldwide that offers excellent in all areas. The staff speaks volumes and should be commented for their consistency throughout the hotel. I will be the first to recommend this hotel to all my contacts. My only request is that since this a repeat visit they can review the comfort of the pillows and mattresses.
Comment from Hotel Management
Mar 23, 2016 by VICKY MUNOZ | Director of Guest Relations One&Onl, Hotel Management
Dear Guest, We truly appreciate your loyalty and your kind feedback; we do offer extensive menu options of pillows and will certainly take great care of you on your next visit. Cordially,
5 out of 5
by Mrs. Salas

Awesome Honeymoon

Posted Jan 12, 2016 on Orbitz
Paradise!!! Loved it! Location is far from the city but nice and secluded