Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from K

No swimming beached Too expensive

Posted Sep 25, 2016
Beautifull location Beautiful layout Way too expensive services/food One way transportation to the hotel $160 By Suburban, not a limo ( by taxi $50) Breakfast , without drink, $40-50 per person Dinner $100 per person Nothing complimentary, even for birthday Very stingy management
5 out of 5
by A verified traveler

Heaven. Service top notch!

Posted Sep 16, 2016
Had a wonderful vacation and birthday celebration with friends.
Comment from Hotel Management
Sep 21, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for your comments, we are delighted that you had a wonderful vacation with us. We look forward to seeing you in a near future. Kindest regards,
5 out of 5
by A verified traveler

Posted Sep 12, 2016
Amazing hotel, beautiful location and amenities. The staff was very attentive. They went above and beyond to make our anniversary wonderful. I would definitely go back!
Comment from Hotel Management
Sep 14, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. I am delighted you have enjoyed your stay on this special trip. Congratulations on your anniversary! Looking forward to welcome you back in a near future, Sincerely,
5 out of 5
by A verified traveler

Best honeymoon

Posted Aug 13, 2016
My husband and I loved everything about this resort. Gorgeous facilities, ocean view from the bedroom, and staffs there make you feel special. Our butler,Jehu, was super helpful and we liked him a lot. He def made our stay more special. The private beach was also great. I know there are few activities we could do in Cabo but I just didn't want to stay at the resort since I enjoyed everything at the resort. I highly recommend this resort.
Comment from Hotel Management
Aug 16, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mrs. Fukutome, Thank you again for sharing your experience at One&Only Palmilla. It was a true pleasure having you and your husband as our valued guests. We look forward to welcome you back in a near future. Sincerely,
5 out of 5
by A verified traveler from Flower Mound, Texas

Special

Posted Aug 9, 2016
Pros: The service from the staff and their kindness.
Cons: Nothing
Location: Not too far from the airport, wonderful golf courses, beautiful setting amongst the palms.
This resort is truly 5 star! The grounds are pristine and the facilities, and pools are all first class. But what really makes this place special is the people that work there. My wife and I were blessed to be able to stay in a one bedroom ocean front pool casita suite. It was beautiful! It had a large infinity pool overlooking the beautiful sandy beach with large breaking waves. It also had a massive hot tub. The bathroom was amazing. Double sinks, walk in shower, and large soaking tub along with quality bath products for the guests. It had a very comfortable living area with sectional sofa and chair. Flat screen televisions in both living area and bedroom that operated by I pad. It also had a nice credenza bar with snacks, mixes, drinks, and liquor. There was also a table outside on your patio as well as one next to the living area. It was located in a very private area of the resort which made it very quiet. My two sons stayed in a two queen bed ocean front room which was also extremely nice. Their view was tremendous and was ocean front. Their bathroom had double sinks, and was very large. Restaurants- Aqua-wonderful!, Suviche-Wonderul! and Seared-Okay. The best part of all was our butler, Ana, she was wonderful! Our every need or wish she made happen. It was sad to leave the resort but the hardest part was leaving Ana. Highly recommend staying here.
Comment from Hotel Management
Aug 9, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Mark, Thank you for sharing this lovely and detailed feedback of our property. We really appreciate the time you took to write this wonderful review. I am glad you have enjoyed your stay with us. Please rest assured that I will share this letter with all our staff. Looking forward to welcome you and your family back in a near future.
5 out of 5
by A verified traveler

Fabulous hotel no need to leave.

Posted Aug 9, 2016
Have been going to this hotel for over 15 years and gets better each time. Food is great, too.
Comment from Hotel Management
Aug 9, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, I am delighted to know that you love our resort, thank you very much for choosing us every time. It is a great pleasure to have you as our valued repeat Guest. Thank you for sharing your feedback. Kindest regards,
5 out of 5
by A verified traveler

The best hotel in Mexico

Posted Aug 1, 2016
This was our second time visiting, and we love this hotel!!!! The staff is spectacular.
Comment from Hotel Management
Aug 1, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your valuable comments, we are delighted to have you staying with us for second time. Should I be of assistance, please feel free to contact me. Sincerely,
4 out of 5
by A verified traveler

Posted Jul 31, 2016
very nice but not quite the top notch touches you would expect for this price range
Comment from Hotel Management
Aug 2, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for sharing your valuable comments. We take our guests feedback very seriously as they encourage us to improve our service. Please let me know what can I do for you to change your current feelings. Looking forward to meet you. Kindest regards,
5 out of 5
by A verified traveler

World class Beach Resort

Posted Jul 21, 2016
Pros: The rooms were spacious and lovely and arranged so that each room seems very private. The service of the staff is without peer.
Cons: It would be difficult to imagine anything that could improve this lovely place.
Location: If you want to leave paradise, there are championship golf courses next to the property and the historic town San Jose los Cabos within 15 minutes.
From the moment we arrived we felt like family. The intimate setting and attentive and caring staff made us feel special. The facilities and rooms are impeccable, and every detail has been taken care of to assure for your comfort. No matter what you are looking for, the staff and facilities are prepared to meet your needs. There are four restaurants on the property that offer five star fare. The excellent staff takes care of the guests every whim. The facilities have every amenity one could want at a world class level. Great getaway!
Comment from Hotel Management
Jul 21, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, We highly appreciate the time you have taken to share your review. We are delighted you have enjoyed our property and the service delivered by our team members. We look forward to welcome you back to your Mexican home! with kindest regards,
5 out of 5
by A verified traveler from Dallas, TX

A New Bar for Exceptional Service

Posted Jul 20, 2016
Pros: SERVICE.. it was fantastic. The people are super friendly.
Cons: A super exclusive place like this is super expensive. We didn't eat lunch or dinner at the hotel- it would have been $200+ for a family of 4.
Location: Cab is $15 to San Jose and $35 to Cabo San Lucas. Plenty of stuff to do in both locations. I'd recommend dining at La Lupita Taco & Mezcal!
We have stayed at many 5 star resorts in St John (USVI), Maui, Kona, Cancun, etc. and this place takes the cake as the best ever so far. Service is absolutely exceptional. Everyone is very helpful and very friendly. Our Butler was Alberto who helped us out with water, ice, etc. The grounds are absolutely beautiful and the pools are great. We got picked up in a Escalde SUV from the airport which is a great way to start a vacation. Bottled water is free and all of the stuff for beach activities is free: snorkel gear, boogie boards, paddle boards, etc. The beach is a lot of fun but be prepared for some big waves. It isn't the kind of beach that a 3-4 year old can plan in the surf at; our 8 year old was a little freaked out by the waves. Snorkeling was decent but not in the league of St. John or Kona.
Comment from Hotel Management
Sep 3, 2016 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Rob, We highly appreciate your kind feedback. Thank you for taking time to share this review. We look forward to welcome you and your family back in a near future. Sincerely,