Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Matthew from Orlando

One night stay

Posted Apr 23, 2016 on Hotels
Room was old and run down. Pool area was nice. Quite golf course setting. Reasonable walk to shopping, restaurants and beach resorts in hotel zone. Not bad for one night.
3 out of 5
by ALBERTO from Ciudad de mexico

Buen hotel

Posted Apr 20, 2016 on Hotels
Muy buena experiencia la volvería a repetir solo un pequeño detalle no aceptan todas las tarjetas y el shampoo que dejan pues es insuficiente nosotros éramos 5 personas y solo nos dejaban uno por lo demás muy buen hotel.
5 out of 5
by A verified traveler from Cocoa Beach, Florida

Beautiful and quiet. Just minutes to the beach.

Posted Feb 11, 2016 on Orbitz
Pros: Everything
Cons: No
Location: Great central location. Could not do better for the price
Very much enjoyed my stay here. Very friendly staff. Clean rooms. Neighboring room guests were very noisy but no fault of the hotel. .Beautiful pool and Jacuzzi. Great restaurant serving breakfast, lunch and dinner. Rooms are very clean. Would definitely stay here again.
Comment from Hotel Management
Mar 30, 2016 by General Manager, Hotel Management
Dear Guest: Before anything else, thank you for your stay at Park Royal Los Cabos and for the time taken to share your pleasing experience. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded. Know that your words encourage us to work hard so as to keep enhancing our services. I am certain that we can make you feel at home every time you come. Please feel free to come back anytime. Sincerely.
2 out of 5
by A verified traveler from Bend, Or

The Saga of Agua caliente!

Posted Jan 17, 2016
Pros: The staff....particularly Gabriel,
Cons: Mentioned above!
Location: Mentioned above!
In a sentence, not much hot water...enough to wash hair before it turned luke warm! Not good! Food was moderately good, but very slow getting to the table. WiFi only in the reception area and the bar and restaurant. Kitchen is rather a joke...6 glasses...that's it folks! Coffee and cups, plates and bowls are adequate! Best head to Mega to buy something to put in them! Now, the best of all...no view...surrounded by golf course on all sides. Mega, as the crow flies, is close....but to walk to it is much, much, much longer! No, I will not stay there again!
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Dear Guest: First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please know that we are currently implementing action plans to revert this situation. Please allow us to change your perspective towards our resort during your upcoming stay. We will be more than glad to welcome you back. Best Regards.
4 out of 5
by A verified traveler from Stockholm, Sweden

Good hotel in the action packed harbour of Cabo.

Posted Jan 16, 2016
Cons: Customer service
Big hotel with endless corridores. Still nice with good rooms and great views IF you book Harbour views. The pool area is great and adjacent to the charming breakfast terrace. Staff is less forthcoming. We had to spend time with them on our Expedia booking, and they would not accept our electronic bookings. At the end we had to but Internet access to e-mail the Hotel a copy!! Still we enjoyed the room, the hotel pool area and the location.
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Dear Guest: Before anything else, thank you for your stay at Park Royal Los Cabos. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. I hope you will accept my sincere apologies for the difficulties encountered. Please let me inform you that we are working on this issue for these inconveniences not to take place again. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay. Best Regards.
4 out of 5
by Edwin

great place to stay and relax

Posted Dec 11, 2015 on Hotels
Our last night in Cabo was spent here. Very comfortable, great staff, the room was one of the best in all the different places we stayed.
Comment from Hotel Management
Mar 19, 2016
Dear Guest First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for taking the time to share the delightful experience you had at our resort. "There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future. "
4 out of 5
by A verified traveler

Posted Nov 16, 2015 on Hotels
Very clean, great little kitchen, the staff was extremely friendly and helpful.
Comment from Hotel Management
Mar 19, 2016
Dear Guest: Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your pleasant experience. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. "There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future. "
3 out of 5
by A verified traveler from DF

Lindo hotel, bueno para estancias largas

Posted Oct 24, 2015
Pros: la habitacion esta muy bien equipada, muy cómoda
Cons: se necesita capacitar mas al personal en cuanto al trato al huesped
El hotel esta ubicado bastante centrico, el precio es un poco elevado considerando que no se encuentra en la playa, pero esta bastante bien. El Check in es sumamente lento, y el servicio de la recepción es malo en general
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
Estimado Huésped: Ante todo, me gustaría expresarle mi gratitud por decidir hospedarse en Park Royal Los Cabos. Nuestra misión es hacer su estancia lo más placentera posible. Por ello, agradecemos todos los comentarios de nuestros huéspedes, ya que nos permiten mejorar la calidad de los servicios que ofrecemos. Me decepciona saber que no pudimos alcanzar sus expectativas, por lo cual le ofrezco una disculpa. Nos daría mucho gusto volver a ser el anfitrión de sus vacaciones para ofrecerle un servicio excepcional que sobrepase sus expectativas.
4 out of 5
by A verified traveler from df

Buen hotel para estancias largas

Posted Oct 24, 2015
La ubicacion no esta mal, la habitacion es muy comoda, aunque el servicio de la recepcion es muy malo
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
Estimado huésped: Permítame agradecerle en primer lugar por haberse hospedado en Park Royal Los Cabos. Su opinión es muy valiosa para nosotros, ya que nos ayuda a identificar nuestras áreas de oportunidad y a continuar alcanzando nuestra meta que es la satisfacción de nuestros huéspedes. Sería un placer hospedarlo en un futuro para que sea testigo de los cambios generados gracias a comentarios como el suyo.
5 out of 5
by Enriqueta M from Monterrey Mexico

Great Rate!

Posted Oct 17, 2015 on Hotels
We were three adults staying in one room, we had plenty of space to move around.
Comment from Hotel Management
Mar 19, 2016
Dear Guest First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for taking the time to share the delightful experience you had at our resort. It is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it. "There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future. "