The Saga of Agua caliente!
Posted Jan 17, 2016
In a sentence, not much hot water...enough to wash hair before it turned luke warm! Not good!
Food was moderately good, but very slow getting to the table. WiFi only in the reception area and the bar and restaurant. Kitchen is rather a joke...6 glasses...that's it folks! Coffee and cups, plates and bowls are adequate! Best head to Mega to buy something to put in them! Now, the best of all...no view...surrounded by golf course on all sides. Mega, as the crow flies, is close....but to walk to it is much, much, much longer! No, I will not stay there again!
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please know that we are currently implementing action plans to revert this situation.
Please allow us to change your perspective towards our resort during your upcoming stay. We will be more than glad to welcome you back.