Ratings based on 9 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2016
Location: Beach days, shopping, Art Walk in town, good restaurants.
This is a delightful small boutique hotel. It is off the beach, but a beach day is available at many nearby resorts. It is located within walking distance to stores, resorts and town. The staff is very efficient, but not all speak English enough not to have some interesting exchanges. The rooms are good sized, but a little aged. It feels like a more Mexican hotel experience. Small pools are very pleasant.
2 out of 5
by A verified traveler from Bend, Or

The Saga of Agua caliente!

Posted Jan 17, 2016
Pros: The staff....particularly Gabriel,
Cons: Mentioned above!
Location: Mentioned above!
In a sentence, not much hot water...enough to wash hair before it turned luke warm! Not good! Food was moderately good, but very slow getting to the table. WiFi only in the reception area and the bar and restaurant. Kitchen is rather a joke...6 glasses...that's it folks! Coffee and cups, plates and bowls are adequate! Best head to Mega to buy something to put in them! Now, the best of all...no view...surrounded by golf course on all sides. Mega, as the crow flies, is close....but to walk to it is much, much, much longer! No, I will not stay there again!
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Dear Guest: First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please know that we are currently implementing action plans to revert this situation. Please allow us to change your perspective towards our resort during your upcoming stay. We will be more than glad to welcome you back. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm, Sweden

Good hotel in the action packed harbour of Cabo.

Posted Jan 16, 2016
Cons: Customer service
Big hotel with endless corridores. Still nice with good rooms and great views IF you book Harbour views. The pool area is great and adjacent to the charming breakfast terrace. Staff is less forthcoming. We had to spend time with them on our Expedia booking, and they would not accept our electronic bookings. At the end we had to but Internet access to e-mail the Hotel a copy!! Still we enjoyed the room, the hotel pool area and the location.
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Dear Guest: Before anything else, thank you for your stay at Park Royal Los Cabos. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. I hope you will accept my sincere apologies for the difficulties encountered. Please let me inform you that we are working on this issue for these inconveniences not to take place again. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia.

Posted Jul 26, 2015
The staff are very friendly and helpful. The pool + bar/restaurant are comfortable nd the food is good.
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for taking the time to share the delightful experience you had at our resort. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. "There is still a lot more to come to Park Royal Los Cabos, so please be sure to you visit us again in the near future. "
5 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Nice quiet small hotel

Posted Mar 10, 2015
Pros: Quiet
Location: Close to the beach and the large Mega grocery stores and the bus to downtown. We usually walked to downtown, maybe 15 or 20 minutes.
Nice and quiet, five minute walk to the beach. Small enough to get to know the staff who were all so nice and helpful. Not for party animals!
Comment from Hotel Management
Aug 25, 2015 by The Magnament, Hotel Management
Dear Friend First of all, we would like to take this opportunity to personally thank for let us now your comments. We are delighted to hear that you enjoyed your stay with us and that our facilities and services provided were to your fullest Satisfaction. We are also sharing your letter with our staff to ensure that we all continue offering quality services providing a unique experience to our future guest’s. For your next visit please let us know in advance as we would like to have you among our repetitive clients knowing before your arrival what your room location preferences are. We will do our utmost to fulfill your request. Once again thank you very much for your preference for Park Royal Los Cabos Sincerely yours Raymundo Gomez General Manager
3 out of 5
by A verified traveler from San Francisco

Cheap, but bad location

Posted Mar 4, 2015
If you're on vacay and want to have the "vacation experience", this is not the place for you. Very clean but this feels like an apt complex not a resort. Spend a couple hundred dollars more on a beachfront resort. Its worth it.
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
Dear Guest: First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Post Falls, Idaho

Convenient to area Grocery and transportation.

Posted Jan 13, 2015
Pros: Location, while not near the beach it is located near several important area resources. And an easy walk to the main roads were buses can be access.
Cons: Courtesy transportation such as a golf cart to allow patrons to get to the main road rather than walk over broken pavement.
Location: On the Golf Course. near a couple of fine restaurants and near the Mega for grocery shopping.
We found this facility comfortable and the pool area was very clean and easy to access. The daily maid service was a nice feature. Kitchen utensils and supplies were basic and if staying there will require some gathering of materials, such as paper towels, coffee filters, etc.
Comment from Hotel Management
Mar 29, 2016 by General Manager, Hotel Management
Dear Guest: Please let me thank you in the first place for staying at Park Royal Los Cabos and for taking the time to share your pleasant experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. It is thanks to comments like yours that we want to work hard every day to offer a greater service. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you. Sincerely.
3 out of 5
Recommended
for Families
by A verified traveler from DF

Lindo hotel, bueno para estancias largas

Posted Oct 24, 2015
Pros: la habitacion esta muy bien equipada, muy cómoda
Cons: se necesita capacitar mas al personal en cuanto al trato al huesped
El hotel esta ubicado bastante centrico, el precio es un poco elevado considerando que no se encuentra en la playa, pero esta bastante bien. El Check in es sumamente lento, y el servicio de la recepción es malo en general
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
Estimado Huésped: Ante todo, me gustaría expresarle mi gratitud por decidir hospedarse en Park Royal Los Cabos. Nuestra misión es hacer su estancia lo más placentera posible. Por ello, agradecemos todos los comentarios de nuestros huéspedes, ya que nos permiten mejorar la calidad de los servicios que ofrecemos. Me decepciona saber que no pudimos alcanzar sus expectativas, por lo cual le ofrezco una disculpa. Nos daría mucho gusto volver a ser el anfitrión de sus vacaciones para ofrecerle un servicio excepcional que sobrepase sus expectativas.
4 out of 5
Recommended
for Everyone
by A verified traveler from df

Buen hotel para estancias largas

Posted Oct 24, 2015
La ubicacion no esta mal, la habitacion es muy comoda, aunque el servicio de la recepcion es muy malo
Comment from Hotel Management
Jan 19, 2016 by Raymundo Gomez, Hotel Management
Estimado huésped: Permítame agradecerle en primer lugar por haberse hospedado en Park Royal Los Cabos. Su opinión es muy valiosa para nosotros, ya que nos ayuda a identificar nuestras áreas de oportunidad y a continuar alcanzando nuestra meta que es la satisfacción de nuestros huéspedes. Sería un placer hospedarlo en un futuro para que sea testigo de los cambios generados gracias a comentarios como el suyo.