Ratings based on 1,117 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best vacation in Cabo!

Posted Feb 8, 2016
We have stayed in Cabo many times and this was the best experience we have had! The room, the staff, the location, the pools, the food, the exercise room, the concierge, the events - all were top notch. The room was cleaned everyday very nicely. It was fun to paint pottery by the pool and take home a hand-painted souvenir. The food was really good, I especially enjoyed the taco bar by the pool. We had a lot of fun at the beach while watching the beautiful sunset during the resort sponsored beach party - all with music and music videos, fire-pits, and two for one drinks. We will definitely be back!
Comment from Hotel Management
Feb 8, 2016 by Flora C,, Hotel Management
Dear Traveler, Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are glad to hear that you have stayed in Cabo many times and this was the best experience you have had! We are looking forward to having you as our guest again soon. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Exceeded Expectations

Posted Feb 6, 2016
Pros: Location, room views, price/value and range of activities....
Location: Walking distance to the Marina area and downtown bars and restaurants...
The property far exceeded my expectations....It was well maintained, staffed and kept up...I am in the hospitality business and the is easily a four+ star hotel in anyone's terms...In addition, the location is easy and convenient to access the sights and being right on the beach was just an another bonus.....Outstanding views and rooms size....Highly recommend....
Comment from Hotel Management
Feb 6, 2016 by Flora C,, Hotel Management
Dear Ralph, Thank you for your kind words, I agree that our property offers a Great location and our staff do the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely yours
3 out of 5
Recommended
for Families
by A verified traveler

Agradable en Cabo San Lucas para familias

Posted Feb 3, 2016
El hotel, aunque para mi gusto un poco antiguo, es bastante agradable. Las habitaciones son muy amplias y cómodas, sobre todo si viajas con niños. Está en una ubicación excelente, muy cerca del puerto la marina y de la zona de restaurantes. Nuestro único inconveniente, es que la habitación se encontraba en la zona más retirada de la playa. Supuestamente por estár cerca de la piscina dedicada para niños, pero aún así el acceso a dicha piscina no era cómodo y menos para niños pequeños.
Comment from Hotel Management
Feb 9, 2016 by Flora C,, Hotel Management
Estimado Huesped, Muchas gracias por sus comentarios con respecto a su mas reciente experiencia vacacional con nosotros. Tomaremos en cuenta sus comentarios para que la proxima ocasion que nos visite pueda disfrutar al maximo sus vacaciones. Le pedimos de favor que cualquier incoveniente nos haga saber inmediatamente para poder ofrecerle otras opciones. Asi mismo agradezco que haya mencionado los detalles que hicieron mas placentera su visita. Espero que nos vuelva a visitor pronto. Saludos Cordiales,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort

Posted Feb 1, 2016
Pros: everything
Cons: pool bar not in the shade
Location: great location on Pacific, 5 min walk to downtown or marina for anything you'll want to do.
Nice resort, walking distance to downtown but far enough away if looking for a little quiet.
Comment from Hotel Management
Feb 9, 2016 by Flora C,, Hotel Management
Dear Jeremy, Thank you for your kind words, I agree that our property offers a Great location and our staff do the best to provide a friendly and professional service all the time We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely yours
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
Had some trouble with the hot water but they fixed it for her to quickly. Overall hotel was really nice. Restaurants and drinks at the resort were rather expensive.
Comment from Hotel Management
Jan 28, 2016 by Flora C,, Hotel Management
Dear Traveler, Thank you very much for taking your time to share with all of us this review. While I am very happy to read your positive comments, I would like to extend my sincere apologies for the inconveniences you had during your stay. I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Hopefully you will give us an opportunity to host you in the future. Warmest greetings!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
We had a wonderful time. The place is beautiful, staff is friendly and very helpful. We will come back again with our family! We had a blast!
Comment from Hotel Management
Jan 27, 2016 by Flora C,, Hotel Management
Dear Traveler, My entire team and I are delighted that you enjoyed an amazing stay during your recent visit and really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our guests, so we can provide a friendly, professional service at all times. Thank you for taking your time sharing your comments with us! We look forward to having you back at the resort again in the not too distant future. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

spacious rooms!

Posted Jan 20, 2016
Pros: Beautiful hotel with helpful staff. The location is great and the rooms are comfortable. The kitchen is convenient too. There's a Costco on the way to
Cons: Better maps and signage. Maybe a "YOU ARE HERE" map at every building. haha.
Location: Clubs, restaurants, shopping are all near by. You can walk to town too.
We had a great view of the marina, the location is close to town, the 1-bedroom suite is supe spacious and can fit 4 people comfortably, maybe even 6 people! The hotel is clean, the food is decent, pools are chill and quiet. Only complaint I have is the layout...we got lost several times. haha. It took a couple days to figure it out so it's possible, but it can be a bit confusing with a few drinks. ;) The all-inclusive deal is worth it. But definitely try some of the restaurants outside of the resort as well. It's REALLY good.
Comment from Hotel Management
Jan 27, 2016 by Flora C,, Hotel Management
Dear Happycamper, Thank you for your kind words, I agree that our property offers a Great location and our staff do the best to provide a friendly and professional service all the time Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience, and it also helps us to improve. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely yours
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Pacific Ocean waves, close enough to hear

Posted Jan 15, 2016
We enjoyed the fact that this beach was a No Swimming beach, the fact that it's private means a lot less people and seems more relaxing for that reason. The short walk to the Marina is nice, no need to take a taxi anywhere as long as you don't mind walking (and saying "No thank you" a lot to the activities poeple). The Downtown area is just beyond that and worth the trek, you could use the bicycle taxi for that one, caught right at the bottom of the hill from the hotel. This is the best hotel in Cabo as far as location and the beautiful resort which is the perfect size and offers plenty in itself. the pools are amazing, all 4 (or 5?) of them, including Koi Fish Pool and Turtle Pool! Top Notch everything and worth the extra money for a real vacation feel. Can we go back now?
Comment from Hotel Management
Jan 27, 2016 by Flora C,, Hotel Management
Dear Kim, Thank you for your comments, I agree with you, our resort has an amazing location, that allow to discover Cabo in all its different faces. We are glad to know you enjoyed our facilities, and our staff provided you an excellent service. Please come back soon to give us an opportunity to pamper you! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Playa Grande escape!

Posted Jan 9, 2016
Pros: Location, Cleanliness, Beach, Pool, Food. I could go on and on!
Location: This location is the best in Cabo, you can watch whales from your room and a few mintues walk to town. The beach is uncrowed and private. Perfect!
Playa Grande is in a perfect location. A short walk to town a beautiful and uncrowded beach free of vendors, the hotel itself is clean and has only top notch ammenities. This was our first trip to Cabo and I am so happy we chose Playa Grande. Cabo is a fun and beautiful getaway, but Playa Grande gives you a little luxury and privacy that other hotels do not. We loved our time here and will definately return and return to Playa Grande.
Comment from Hotel Management
Feb 9, 2016 by Flora C,, Hotel Management
Dear April, Thank you for your kind words, I agree that our property offers a Great location and our staff do the best to provide a friendly and professional service all the time. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely yours
4 out of 5
Recommended
for Everyone
by A verified traveler

アップグレードしてくれて、

Posted Jan 8, 2016
Pros: 広い。設備が完璧。綺麗。 12月31日にガラパーティーに行きましたが、翌日の、シャンペンブランチ込みの 適正価格でした。
Cons: 未だ、ホテルはエントランスが工事中、しかし、到着の時と、出発の時だけで後は、ホテル内で過ごしたので 気にはなりませんでした。
Location: プラヤとは、海岸の砂浜で繋がっており、一つ間に別のホテルが有りますが、歩いても10分程度で 両方の部屋付けが出来ますから便利です!!
予約した、プラヤ、グランデ、リゾート&グランド、スパから、グランドソルマー、ランズエンド、リゾート&スパ、カボサンルーカスにアップグレードしてくれて、広くて快適な部屋でした。 最初は、知らないので不安でしたが、子供が少なく、プラヤより圧倒的に高級感あふれる リゾートホテルでした!!! プラヤにも食事に行きましたが、騒がしい、ザワザワしたホテルでした
Comment from Hotel Management
Feb 7, 2016 by フローラC、, Hotel Management
親愛なるトラベラー、 私はあなたの最近の滞在についてのあなたの経験を書くために時間を割いてあなたに感謝したいと思います。お客様のコメントは、当社の業績に私たちに重要なフィードバックを与え、当社のサービスを改善する方法についての素晴らしいアイデアを提供してくれる。 当ホテルでは、ここで私たちとあなたの経験のための私の最も誠実な謝罪を受け入れてください。私はあなたが経験したノイズの問題について非常に申し訳ありません。 あなたの貴重な発言のためにありがとうございました、我々は戻ってそう遠くない将来にあなたを歓迎したいと考えています。 心から