Nice hotel but poor system for additional charges
Posted Sep 13, 2016
We had a wonderful experience at this hotel, excellent lodging, food and facilities, including seeing how the hotel coped with a hurricane. When the hotel is finally finished–they were still working on two of the buildings, it should be an even better place with another nice restaurant. The hotel had given us a room far enough away from the construction that noise was not an issue. Unfortunately our wonderful experience was all but spoiled when we got home and discovered an unexplained charge to our credit card for $270. We paid our bill in full when we checked out and have proof from the hotel of this, and the airport shuttle requires proof your bill has been paid before they'll take you to the airport. The hotel has yet to respond to our inquiries about this anomalous charge.