Nice Hotel, Excellent Staff
Posted Jan 3, 2017
We have been to Royal Solaris many times and continue to return because of the staff. Everyone is so friendly and helpful. The entertainment staff also do an excellent job. We like the size of the hotel, not too big and not too small. The food, unfortunately, can use some improvement. Having said that, we did not feel we had to go elsewhere to eat. I would especially like to thank the following for their excellent service: Lucy at breakfast; Alfredo and Ramon the pool waiters; Alex at breakfast; Fabiola at the front desk; Capital Victor who always goes above and beyond; and Eric, Haruy and Memo from the entertainment team. I haven't even begun to mention all the staff who are so good to us. We especially enjoy seeing the entertainment staff on the stage at night. They do a wonderful job.
Comment from Hotel Management
Jan 4, 2017 by Guest Servicers, Hotel Management
Thank you so much for your feedback and please accept my sincere apologies that your experience with the food was less that top. Any feedback we receive helps to make us better.