Visited March 24-28 2024. First of all, the hotel manager is one of the hardest working women I have ever met. We saw her helping everywhere on the premises during our stay. That’s why it pains me to leave a review that isn’t 10/10. The food options weren’t so great, I’d suggest Tortuga Beach for dinner as many nights as you can, and eat at the pool because the pizzas and tacos are really all there is. No omelette station at breakfast, that’s the first time I’ve gone to an all inclusive that didn’t have that option:(
Servers were generally nice, there was a constant leak on the steps leading to our room, very dangerous and was never fixed during our stay. Our room only got cleaned twice, and we got less and less towels each day. When you check in you will immediately be approached by someone in uniform that you’ll assume works for the resort, but they are there to book you a timeshare presentation appointment..I hate that I got roped into that. I booked this because the reviews were super good, and I guess it was ok, I’d never stay here again, I like food options and more accessible services.