Ratings based on 1,337 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Posted Aug 23, 2015
Very nice hotel and food is not bad either! Very close to the marina for activities and excursions. Be warned that though this hotel is right on the beach, you can't go swimming there since the waves are too strong. You will have to take a water taxi or a regular taxi to the beach on the sea side. Also, the first few days, our air conditioning and free room wifi wasn't working, told the front desk and they happily upgraded our room to one of the bay view rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great resort! Home away from home!

Posted Aug 23, 2015
Pros: The entire staff are wonderful people and make you feel very special.
Location: Just a quick walk to the marina and shopping.
Really enjoyed this last minute trip to Cabo with friends from Australia. The service was excellent. Food was wonderful and drinks were good as well. Sandos FInisterra has a perfect location to downtown and Marina access. We've been coming to this resort for many years and it's still our favorite place to stay!
Comment from EPC
Aug 24, 2015 by Web Relations Manager | Sandos Finisterra, EPC
Dear Carol, We would like to thank you the time you have taken to write such a nice review. It was a pleasure having you again as a guest, We are so pleased that you enjoyed your experience and looking forward to your return again as every year. Warm regards! Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
Pros: Friendly staff and filet mignon at the Agave Restaurant was the best I've ever had.
Location: Ask the activities person about a boat ride to the Arch. We did the least expensive boat ride and it was definitely worth it!
We thought that Eduardo is a friendly and great bartender! And Alvaro was the guy who brought us to our room when we first got to the motel. He was very friendly and very helpful with any questions we had. He made us feel very welcomed!
Comment from EPC
Aug 24, 2015 by Web Relations Manager | Sandos Finisterra, EPC
Dear guest, We appreciate the time you have taken to write this positive feedback about your stay at Sandos Finisterra. It is wonderful to know that you felt welcomed by us and we are glad to know that you enjoyed your stay, we also wanted to thank you for mentioning some of our staff, we will let them know that you really appreciate their work. We would be glad to welcome you again soon. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA

Nice Setting, Good Food

Posted Aug 17, 2015
Pros: Excellent location, right by the port and center of town.
Cons: Internet service AC in the gym
Location: The resort is a few minutes walk form the port and mall as well as the dolphins pool, so great location for shopping, cruising and fun.
Overall this is a nice place to stay. The food was very good, though it would have helped if they had menus around the pool, so you knew what you could order. Would have been better if the buffet had more finger food during the day. The internet service was slow an unreliable. It kept disconnecting and requiring signing in again. Inconvenient but not a show stopper. One day they didn't clean my and my friends' room until 3 PM, so we had to call them to come clean. Not cool! The nightly shows are entertaining. Gym had brand new equipment and nice view, but they need to turn the AC on.
Comment from Hotel Management
Aug 25, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Nancy, We would like to thank you for taking the time to share with all of us your valuable review. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your bullet points into consideration, as this helps our continuous improvement. Hopefully you will give us an opportunity to host you in the future. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
3 out of 5
by A verified traveler from San Francisco

Needs improvement

Posted Aug 16, 2015
Overall, service needs improvement. When we arrived, the system was down and keys could not be made. Once the system was up again, no one informed us or dropped off new keys to our room. We had to be proactive and ask for updates and pick up new keys at the front desk. Reception could work on communication. On one occasion, Room service was so slow for an order of fruit (non-cooked) that we called to cancel. Our shower head and refrigerator weren't functioning properly in our room. Maintenance was slow to resolve and required us to call again to follow up. Waitstaff by the pool forgot my order and gave my order to someone else. There's definitely room for improvement with service.
Comment from Hotel Management
Aug 25, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Gail, We would like to thank you the time you have taken to write this review regarding your recent stay at Sandos Finisterra. I would like to extend my sincere apologies for the inconveniences you had during your stay. I do want to ensure you that all your comments will be follow up to avoid any lowering of our standards or inconveniences for our guests in the future. Hopefully you will give us an opportunity to host you in the future. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved views, beautiful setting, good food.

Posted Aug 15, 2015
Very relaxing stay, perfect for a total disconnect from real life.
Comment from Hotel Management
Aug 19, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Guest, We would like to thank you for taking the time to write this review, we are glad to know that you really enjoyed your stay at Sandos Finisterra. Also we would like to thank you for your kind comments in regards to our service and facilities. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveler from Everett

Great hotel close to the beach

Posted Aug 14, 2015
Several restaurants to choose from, great food, wonderful views, the staff was very friendly- especially Ricardo in the cupcake cafe, and Francisco & Eduardo at the lobby bar. Nice clean hotel. Would definitely return!
Comment from Hotel Management
Aug 20, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Kim, We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Finisterra, it sounds like you had a wonderful time. We are glad that your experience with us was pleasant and to have read that you really ejnoy our stay with us. We also would like to thank you for mentioning some of our staff, be sure that we will let them know, we are glad to have read that you had a great time with us. We are looking forward for your next visit. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
3 out of 5
Recommended
for Everyone
by A verified traveler from Los angeles

Nice staff and good location but bad food

Posted Aug 13, 2015
Our ocean view suite is very far the ocean side and the food is very average. The staff kindness made up the whole trip though.
Comment from Hotel Management
Aug 18, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear Leo, We appreciate the time you have taken to write this review about your stay in Sandos Finisterra. We strive to resolve all guests challenges with a sense of urgency as they are here to relax in a stress free environment.Please rest assured that your comments are taken seriously and immediate proactive action will be taken in order to provide a better experience to future guests . Also we would like to thank you for your kind comments in regards to our service. Respectfully yours, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel resort was great

Posted Aug 12, 2015
Pros: Food/entertainment/staff were very friendly.
Cons: Wifi was not great
Location: Hotel is right beside downtown.
Hotel was great, we spent 6 days at the hotel and enjoyed the activities and night life for both our 2 kids aged 5 and 10. Michael Jackson show was fantastic. Food was excellent and the staff was friendly and provided great service. You cant swin on the beach and due to the weather been so hot the pools were warm but the kids loved it.
Comment from Hotel Management
Aug 18, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear guest, We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Finisterra, it sounds like you had a wonderful time and fills us with pleasure to have read that our service exceeded your expectations. We would be glad to have you back as a guest soon! Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Beautiful views

Posted Aug 12, 2015
Beautiful resort, great pools, extremely friendly staff!
Comment from Hotel Management
Aug 18, 2015 by Web Relations Manager | Sandos Finisterra, Hotel Management
Dear JP, We would like to thank you the time you have taken to write your review regarding your recent stay with us. We are glad that your experience was pleasant and hope that we can be of service to you again in the near future. Sincerely, Valeria Del Olmo | Web Relations Manager | Sandos Finisterra Los Cabos