No beach to walk or swim! Stupid dress code for eating(20 dollar dirty blue jeans ok, 100 dollar dress shorts not acceptable) dj music at pool so loud the water in pool was trembling ruined the holiday!!!
Comment from Hotel Management
Dec 21, 2016 by Social Media Coordinator, Hotel Management
Thank you for sharing your comments with us, we value every comment of our guests and we feel really sorry that we did not fulfilled your expectations.
Please allow me to mention that 90% of the beaches in the destination are not recommended to swim and the beach in front our resort is not the exception, luckily for us we are located 10 min. away walking from “La Playita”, a safe place to swim and our entertainment team makes a daily beach walk at 10a.m. where they show you the perfect spot for a swim in the beautiful Sea of Cortez, we feel really sorry you missed that.
Regretfully we read that our dress code was a major inconvenient to you, but please let me tell you that we do this because of the romantic and elegant essence Secrets brand carries, we never expect our guests do not find this something pleasant.
Please also permit me to specify that our DJ plays the music in the pool during the activities and it is just for 2 hours, from 12p.m. to 2p.m., after that our pools are set with soothing background music, which help everyone relax.
Also please let me remark that our pools are heated since last month that the winter started, if you felt that it did not make any difference I will immediately notify our correspondent manager about the situation.
We feel really sorry that you did not find your experience with us memorable, hopefully you give us a second chance and come back to see all our improvements by yourself, we will be really happy to welcome you back.
Social Media Coordinator