- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They rented half of this property out to a large wedding, and on Sunday night they allowed them to have a large party outside from about 10:00 pm to 2:00 am. They did not tell the other guests about this when booking and only told us the night before. Not only was much of the property closed for the private function, but the outdoor party on Sunday night was literally a rave, we had electronic music blasting until 2:00 am and strobe lights coming through our windows, even with the curtains closed. We had an ocean front imperial suite and it was expensive. This should not have happened at a resort of this quality and expense. This is something I would expect in Cancun on spring break. We called management numerous times and they made it seem as though we were out of line for being upset, they said a general manager would call us before check out the next morning, but no one did, and no one even asked us about our stay at check out. Pretty shocking for such an otherwise great resort.