Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Midwest

Vacation ruined-don't do it! Worst stay EVER!

Posted Jan 5, 2016
Pros: Housekeepers were nice. View was good.
Cons: I can't list all in 150 characters. Should not be on listed on Expedia. Staff was irritated when we asked about anything.
Location: You need a car.
Started out ok, room is good size. Soon after, the nightmare began. Waves of cars with for sale signs with local phone numbers written on them would pull up nearly every evening. We had to park the car far away as there were no parking spots near the building. They did not have luggage. The party would start immediately and not stop until 6 in the morning. Sleeping was impossible. Security would ignore them completely. (1 guard, 30-40 drunk people). The party was outside next to the pool and inside the loud/echoing cement building. They usually had adjoining rooms. One guy vomited loud enough to wake up my exhausted toddler at 3 am. This went on for several nights. The music was blasting for all hours. Drunk people would sing and scream during the entire party. We had to try and sleep during the day. The wifi went out completely. The staff did not care. After repeated requests, they kept repeating that they would "reset machine" or "make a report for the engineer". They used/repeated the same lines whether it was me or my husband calling. It never worked after a week of this. The closest wifi restaurant is a long car ride away. The Tv quit. The staff did nothing. The housekeepers were nice. We felt bad for them having to clean vomit, etc. I am a world traveler. This is the first time I have been compelled to write a bad review. However, we spent a considerable sum on thus nightmare of a vacation and don't want it to happen. I slept better in Kathmandu hostel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver Co

Pau & Edua

Posted Nov 27, 2015
Excellent. Every thing very good espectacular view Just need attention with the showers, possibly plugged The service was the best Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Our recent two week stay at the Sunrock was great!

Posted Oct 29, 2015
Our recent two week stay at the Sunrock was great! Excellent value, great location & beautiful view. I can't say enough positive things about the staff. Eddie at the front desk was exceptional from start to finish. Our room was cleaned every day. I highly recommend the Sunrock to anyone looking for a clean, nice place that's a great value!
Comment from Hotel Management
Jan 8, 2016 by Customer Service, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
Comment from Hotel Management
Nov 3, 2015 by Customer Service, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 20, 2015 on Hotels
En general el hotel está muy bien! es cómodo y la zona es buena, esta cerca del mar, sólo que para acceder necesitas ingresar a otro hotel.
Comment from Hotel Management
Jan 9, 2016 by Customer Service, Hotel Management
Agradecemos su estancia y comentario, trabajamos dia a dia para cumplir expectativas. Será un honor recibirlo de nuevo.
5 out of 5
Recommended
for Families
by A verified traveler

Muy recomendable

Posted Jul 27, 2015 on Hotels
Muy bien, esta muy cerca de la playa y muy económico.
Comment from Hotel Management
Jan 9, 2016 by Customer Service, Hotel Management
Agradecemos su estancia y comentario, trabajamos dia a dia para cumplir expectativas. Será un honor recibirlo de nuevo.
2 out of 5
by A verified traveler from ventura county

Not a place where I would stay for my vacation

Posted Jul 18, 2015
We arrive at the "hotel" late night and we were just staying for 1 night. We then moved to a much better hotel, the Cape, down the street. We could not find the reception, no indication to were it was located. Was really dark and we had to walk all the way down the street where we finally saw the reception. The apartment was updated, not as clean as you would imagine and the location faraway from the ocean and the town. I would not reccomande the structure.
3 out of 5
Recommended
for Couples
by A verified traveler

YOU GET WHAT YOU PAY FOR!

Posted Jun 25, 2015 on Hotels
Three weeks basic hotel amenities ok. Kitchen supplies poor 2 of each fork, knife, spoon, plates, coffee cups, glasses ect. Badly worn pot and pan
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy agradable. Recomendado

Posted Jun 24, 2015
Hermosa vista y super amplios los espacios. Todo muy padre. En recepción son muuy atentos. Altamente recomendable.
Comment from Hotel Management
Nov 4, 2015 by Customer service, Hotel Management
Agradecemos su estancia y comentario, trabajamos dia a dia para cumplir expectativas. Será un honor recibirlo de nuevo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quite condos.

Posted Apr 26, 2015
Good place if you have a rental car, off the main highway.
Comment from Hotel Management
Nov 3, 2015 by Customer Service, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
2 out of 5
by A verified traveler

Very disappointed

Posted Apr 22, 2015
They charged us more then price we booked. The hot water did not work most of the time and the WiFi never worked. The condo was huge and comfortable. The air conditioning was the only problem. They could not keep up with the heat.