3 outdoor pools, pool umbrellas, sun loungers

Reviews of Waldorf Astoria Los Cabos Pedregal

5 out of 5
Waldorf Astoria Los Cabos Pedregal
Camino Del Mar 1, Cabo San Lucas, BCS

Reviews

10

Exceptional

Rating 10 - Excellent. 640 out of 683 reviews" "
Rating 8 - Good. 30 out of 683 reviews" "
Rating 6 - Okay. 9 out of 683 reviews" "
Rating 4 - Poor. 0 out of 683 reviews" "
Rating 2 - Terrible. 4 out of 683 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from W.A. Los Cabos Pedregal on Jan 26, 2024
Dear Mohammed, Allow me to extend our sincere gratitude for taking the time to post this review. We are pleased to know that our efforts to make your stay enjoyable did not go unnoticed. We truly value your feedback and look forward to welcoming you back for another exceptional stay.Warm regards,

2/10 Terrible

Craig

Stayed 1 night in Dec 2023
Response from W.A.Los Cabos Pedregal on Jan 26, 2024
Dear Mr. Craig, First and foremost, we apologize for any inconvenience you experienced during your stay with us. Your feedback is valuable to us and is in our most interest to hear more about it. We are truly sorry we didn't meet your expectations. I sincerely hope you would consider giving us another chance in the future to demonstrate the improvements we are making based on your valuable feedback.Warm regards,

10/10 Excellent

Enrique, Managua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, incredible service from the moment they pick you up at the airport to when they drop you off. Special mention to Mariel, she made our stay incredible, helping us with everything we could possibly need, recomendations, reservations, tour and arranging pretty much everything during our stay, she is amazing! Breakfast buffet was delicious and dinner at Farallon an absolute treat. The property is gorgeous and the seamless service by their staff makes it even better.
Stayed 3 nights in Oct 2023
Response from Reservations team, on Nov 6, 2023
Dear Mr. Deshon,Thank you for your review. I'm glad you enjoyed your stay with us. We hope to see you in the near future for more memorable experiences. Best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Reservations Team on Sep 1, 2023
Thank you for the kind review, we very much look forward, to welcome you back!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but worth it!
Stayed 3 nights in Jul 2023
Response from Alejandra Fernandez on Jul 31, 2023
Dear Michelle, Thank you for your review. I'm glad you enjoyed your stay with us. We hope to see you in the near future for more memorable experiences. Best regards,

10/10 Excellent

clifford

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!! Great vibes with my Weiner dog.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 20, 2023
Dear Clifford, Thank you very much for taking the time to share your comments!We are very happy to learn you and your Weiner dog enjoyed your stay with us!We hope we have the pleasure to host you in the near future.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a one in a million property. Once you go through the tunnel, you are transported into another world! Amazing
Stayed 7 nights in Jul 2023
Response from Hotel Management on Jul 20, 2023
Dear Mark, Thank you very much for taking the time to share your kind review.We were very honored to host you and we truly appreciate giving us the opportunity to create such a memorable stay with us. On behalf of Waldorf Astoria Los Cabos team, we hope to welcome you again soon.

10/10 Excellent

Fylasan Ka'Tora

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and beautiful scenery.
Stayed 2 nights in Jun 2023
Response from Reservations Team on Jun 28, 2023
Dear Flyasan, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Navin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing amenities and hotel service. Ricardo at the pool went above and beyond to make sure we had everything we needed while we lounged at the pool!
Stayed 7 nights in Jun 2023
Response from Reservation team on Jun 23, 2023
Dear Navin, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Sarah Emily

Liked: Staff & service, property conditions & facilities
My favorite 5 star resort in the world!
Stayed 7 nights in Jun 2023
Response from Reservations team on Jun 23, 2023
Dear Sarah, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and private. Staff was top notch and always attentive. The food was a 10 at every location. Only knock would be that you cannot go into the ocean water because the waves are too fierce.
Stayed 5 nights in May 2023
Response from Reservations team on May 16, 2023
Dear Jesse, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Lamie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Reservations team on May 12, 2023
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and personal touches were excellent and made up feel welcome. The food was excellent and the relaxed vibe was just what we needed.
Stayed 2 nights in Feb 2023
Response from Reservations team on Feb 27, 2023
Thank you for the kind review, we very much look forward, to Welcome you back for another unforgettable stay!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Reservations Team on Feb 15, 2023
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Will definitely return:)
Stayed 1 night in Jan 2023
Response from Reservations Team on Jan 23, 2023
Dear Jennifer, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

jorge

Stayed 2 nights in Sep 2022
Response from Reservations team on Jan 23, 2023
Dear Guest, Thank you for staying with us. Warm Regards,

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Power went out twice got very hot. Spa wasn’t great because they moved it for renovations. Very noisy by my room. Agave study was completely closed down.
Stayed 4 nights in Sep 2022
Response from Reservations Team on Oct 18, 2022
Thank you for your preference. During our annual maintenance period we notified all our guest via email that noise was expected during this period and that our spa was going to be in an alternative area, we really apologize that you didnt had the full experience this time. Regarding the power situation this was an extraordinary situation in all Cabo San Lucas area, we do appreciate your understanding and flexibility with this matter.We look forward to welcome you in the near future.

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and staff were excellent
Stayed 2 nights in Sep 2022
Response from Yara-Reservations Agent on Sep 17, 2022
Thank you for the kind review, we very much look forward, to Welcome you back!

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely responsive to any requests - world class resort.
Stayed 6 nights in Aug 2022
Response from W.A. Los Cabos Pedregal on Aug 12, 2022
Dear Mr. Andre, I hope you had a wonderful experience at our beautiful property. Thank you for such kind comments. We hope will have the pleasure of welcoming you back soon! Best regards,

10/10 Excellent

Arie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed stay here. It’s truly 5 star hotel.
Stayed 1 night in Aug 2022
Response from W.A. Los Cabos Pedregal on Aug 6, 2022
Dear Arie, Thank you for your kind comment! We hope we have the pleasure to welcome you back home soon! Best regards,

10/10 Excellent

Gregory

Stayed 5 nights in Jun 2022
Response from Reservations team on Jan 23, 2023
Dear Guest, Thank you for staying with us. Warm Regards,

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is worth the money if you want the ultimate 5 star plus treatment. The property itself is spectacular and the rooms are beyond comfortable. There are little extra’s like welcome drinks and daily beer/chips/guacamole delivery at 5:00. The hotel is intimate with an unbelievable view of the Pacific Ocean. The champagne bar with swings on the beach is a lovely touch…the spa is an experience unto itself albeit a bit on the pricey side …prices are in US dollars throughout the property. It was hard to leave this heavenly experience and although it was my first time in Cabo and at the hotel it definitely won’t be the last.
Stayed 3 nights in May 2022
Response from W.A. Los Cabos Pedregal Team on Jun 14, 2022
Dear Ms. Deborah, Thank you for such kind comments. I'm glad to hear your stay with us was as amazing as it could be. We truly do hope will have the pleasure of welcome back to our beautiful property in the near future. Best regards.

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I may never go anywhere else! Absolute perfection from beginning to end!! I LOVE this place!!!
Stayed 4 nights in Feb 2022
Response from Deyanira Quintana on Feb 27, 2022
Dear Bradley, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback very much. Looking forward to welcome you back in a near future to your home away from home. Warm Regards,

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
From the moment we arrived to the resort we experience the best service we’ve ever got. They greet you with cocktails and take your bags to your room they give you a tour of the whole place and escort you to your room tell you all about your room. The room was beautiful! Didn’t seem real. The food is excellent! Try the hearts of Romain salad with lobster shrimp and anchovies. The pictures we took were amazing the spa was amazing! First class all the way!
Stayed 5 nights in Feb 2022
Response from Yara-Reservations Agent on Feb 16, 2022
Dear Tomas: Thank you for this kind review, it is great to learn that you had such a wonderful time at WA Los Cabos Pedregal. On behalf of the whole team, we look forward to Welcome you back, for another unforgettable stay!

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trip exceeded my expectations. The staff was excellent. Very professional. Responsive to all requests - immediately. The were always one step ahead of my needs. The Spa was heavenly. You must spend one full day there enjoying all it has to offer. Dining was an experience in itself!! Some of the best meals and wait staff I have ever had. The rooms are impressive. The beds and linens are so comfortable even with my back issues. This says a lot for the quality of the hotel!
Stayed 7 nights in Jan 2022
Response from Yara-Reservations Agent on Jan 21, 2022
Dear Kelly, thank you very much for the kind review! It is great to read you had such a wonderful time at the Waldorf Astoria Los Cabos, we will pass along the message to all the team members, that work hard every day to make the most out of our guest experiences. We look forward to Welcome back in a near future, for another unforgettable stay!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Diana Moscoso on Jan 6, 2022
Dear Guest, Thank you very much for your review. We hope we have the pleasure of welcoming you back in the near future, Kind regards

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Yaraska Gamboa on Dec 17, 2021
Thank you for sharing your satisfaction score! Glad to read this was a 10 stay. We look forward to Welcome you back at Waldorf Astoria Los Cabos- Pedregal.

10/10 Excellent

Bri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL property, the most professional and friendly staff, and gorgeous rooms!
Stayed 3 nights in May 2021
Response from Deyanira Quintana on Dec 11, 2021
Dear Guest, Thank you for staying with us and for your kind words. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

FABIOLA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un servicio excelente y el hotel es hermoso
Stayed 4 nights in Sep 2021
Response from Yara-Reservations Agent on Sep 13, 2021
Gracias por su amable comentario, es grato enterarnos que su estancia fue placentera en Waldorf Astoria Los Cabos, esperamos poderle dar la bienvenida de nuevo muy pronto!

10/10 Excellent

Sodette K-M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021
Response from Deyanira Quintana on Dec 11, 2021
Thank you for your feedback! We hope to welcome you back soon! Warm regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort and best-of-the-best service everywhere on the property - reception, concierge, food service, etc. One of the best resorts we have stayed anywhere in the world. In building 1, we loved the proximity of our room to the beach and the hypnotic crashing of waves. Food was excellent, including breakfast and lunch options. Dinner at El Farallon restaurant is one of of the most beautiful settings imaginable. Cabo has many excellent restaurants to try in the area and this one attracts a lot of guests that are not staying on the property. We spent much of our time in the adults only main pool / bar area. Drinks are legit and well made, not watered down like some resorts. Very laid back atmosphere and you are certain to meet and socialize with other guests. Enjoyed champagne on the beach in the rope swing champagne bar. The location is also great as you are able to walk off the property directly into the marina and town. Security was well managed at the main entrance. The tunnel entrance through the mountain was quite unique. Great spa, but a bit dated in terms of being traditional and lacking some more modern amenities. Still very relaxing and enjoyable. Overall we had an exceptional experience and can't wait to go back. We would recommend this to anyone visiting Cabo.
Stayed 3 nights in Aug 2021
Response from Deyanira Quintana on Aug 13, 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Exceptional services and fantastic view
Stayed 4 nights in Jul 2021
Response from Alejandra Fernandez on Jul 28, 2021
Dear Guest, Thank you for positive comments, We look forward to welcome you back home in the near future, Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The service was excellent. Everyone went above and beyond. I recommend reserving a private dinner on the beach. Simply amazing
Stayed 3 nights in Jul 2021
Response from Deyanira Q. on Jul 23, 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities
Not a 5 star property.
Overall the experience was ok. The room and property can do with updating-especially the rooms. They were dark, not as specious as you would anticipate and the plung pool on the balcony had missing tiles and grout needed bleaching/cleaning. I would say this is 4 star hotel not 5 star especially for rate they are charging. I've stayed at other 5 star properties-Ventanas, One and Only Palmilla and this just isnt up to that standard. The bright light is the friendliness and responsiveness of the staff.
Stayed 4 nights in Jul 2021
Response from Alejandra Fernandez on Jul 12, 2021
Dear Ms. Vanessa, Thank you for your feedback, Our sincerest apologies your stay was not as memorable as we wish it could have been. We would very much love to change the perception you have of us. We always work hard to achieve excellent guest satisfaction. It would be a pleasure to welcome you back and make your stay an unforgettable one. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service Amazing view.
Stayed 5 nights in Jul 2021
Response from Alejandra Fernandez on Jul 11, 2021
Dear Guest, Thank you for your positive feedback We look forward to welcome you home in the near future. Warm regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2021
Response from Alejandra Fernandez on Jul 12, 2021
Thank you for your feedback! We hope to welcome you back soon! Warm regards,

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Alejandra Fernandez on May 17, 2021
Dear Ms. Rebecca, Thank you for evaluating us and hopefully your experience was a memorable one. We look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Deyanira Quintana on May 5, 2021
Dear Dawna, Thank you for staying with us. Warm Regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great service.
Stayed 1 night in Apr 2021
Response from Deyanira Quintana on Apr 19, 2021
Thank you for sharing your feedback with us, we truly apologize for any inconvenience you may have experienced during your stay with us. can you please provide further feedback that way we can speak to our management.

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021
Response from Deyanira Quintana on Mar 13, 2021
Thank you for sharing your feedback with us, we truly apologize for any inconvenience you may have experienced during your stay with us. can you please provide further feedback that way we can speak to our management.

10/10 Excellent

Greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whale watching!
The service was amazing! They took care of everything. We would highly suggest this place. Whale watching every morning was fantastic. Make sure you get a ocean view room... it is worth the extra money!
Stayed 5 nights in Feb 2021
Response from Christian Suazo on Feb 9, 2021
Dear Mr. Greg Thank you for sharing your feedback with us, this help us improve our service. Please whenever your plans brings you back to cabo do not hesitate to contact us. Best Regards, Christian Suazo

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place very quiet and the staff so helpful and amazing beautiful view
Stayed 5 nights in Jan 2021
Response from Deyanira Quintana on Jan 15, 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Carl, Florida

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Customer service is the absolute best at Waldorf. Most things you want are there and if not they get them. The best hotel restaurant I have ever eaten in and btw is 5 star. Very friendly, professional, likable staff.
Stayed 5 nights in Jan 2021
Response from Deyanira Quintana on Jan 11, 2021
Dear Mr. Carl, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Looking forward to welcome you back in a near future. Warm Regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back again!
This was the best hotel we have stayed at. Amazing views and amenities. Best staff we have seen. Everyone was very friendly and helpful. Gino our personal concierge arranged our activities and made it very easy for us to enjoy the trip. From the arrival at the airport until departure, extremely wonderful.
Stayed 4 nights in Dec 2020
Response from Christian Suazo on Dec 14, 2020
Dear Daniel It’s such a pleasure to read reviews like yours, we will let Gino know about your comments. thank you!! Remember, whenever you want to spend some days without worrying about anything at all and feeling like getting pampered, come visit us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with spectacular entry through a mountain tunnel to the ocean. Great staff, very friendly and caring. Overpriced for the size and quality of the rooms with a plunge pool. The room service food was not great but the restaurants were amazing. Overall a first class experience.
Stayed 2 nights in Nov 2020
Response from Ingrid - Reservations Dept. on Dec 7, 2020
Dear Guest, Thank you for staying with us. We appreciate you share your feedback with us. We work hard to make our guests happy and appreciate your feedback. Warm Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service from the moment you arrive. They go above and beyond to ensure your vacation is memorable!
Stayed 4 nights in Oct 2020
Response from Iris Reyna. WA Los Cabos on Nov 4, 2020
Thank you for your beautiful words. We will be delighted to welcome you back to our Resort.

8/10 Good

Mia, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time here. But I forgot one item in my room and tried to contact the resort to ask them if they found it in my room or not. They told me that they will give me answer the next day. However, for some reasons they still not contact me for the next day.
Stayed 2 nights in Oct 2020
Response from Iris Reyna. Reservation Agent. WA Los Cabos Pedreg on Nov 4, 2020
Hello Ms. Mia, Thank you for your beautiful words. On the other hand, could you please provide me with your full name and travelling dates? I would like to verify with the correct department about your item. Cordially.

6/10 Okay

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ingrid Gutierrez on Oct 21, 2020
Dear Guest, Thank you for staying with us. Warm Regards,

10/10 Excellent

Erika Sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The most amazing Hotel in Cabo!!! Quiet beautiful and amazing service. Close to town but still secluded.
Stayed 7 nights in Sep 2020
Response from Christian Suazo on Oct 5, 2020
Dear Ms. Sierra It’s such a pleasure to read reviews like yours, thank you! Remember, whenever you want to spend some days without worrying about anything at all and feeling like getting pampered, come visit us again!

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020
Response from Ingrid Gtz on Sep 26, 2020
Dear Guest, Thank you for staying with us. Warm Regards,