Ratings based on 829 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

beautiful views and beautiful beaches

Posted Nov 12, 2016
Hotel was beautiful and the service was great. Our rooms were impeccably clean and comfortable. The pool was amazing and the walk to the beach was just down the stairs form the hotel which was amazing! The surf was a bit rough but being there in the ocean in Mexico was a great experience.
Comment from Hotel Management
Nov 12, 2016 by Douglas Dodge, Hotel Management
Terrific! We're very pleased that Kathy had such nice words about her recent vacation at Villa del Arco. We hope to see her again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Amazing!

Posted Nov 8, 2016
Best vacation ever! Everything was such good quality. From the staff, to the food, to the quality of the furnishings, everything was top of the line. The food was so good and always had extra touches that made every dish special. Everything was so fresh! They really thought of everything and it really made for a relaxing vacation. The only semi complaint I have was that the check in process took a little over an hour. I will admit that there was a lot of people checking in at the same time though. It wouldn't keep me from coming back and I won't even change my rating because everything else made up for it. My most RELAXING vacation ever. I will definitely make it a point to come back!
Comment from Hotel Management
Nov 8, 2016 by Douglas Dodge, Hotel Management
Thank you Charlene C. for your glowing review of your stay at Villa del Arco. We're so pleased that you enjoyed your vacation and hope to welcome you back soon!
3 out of 5
Recommended
for Families
by A verified traveler from US

This is a time share hotel!

Posted Oct 28, 2016
Pros: 1 Bedroom rooms are spacious and hotel is clean. The pool wasn't packed and you can get in the beach here.
Cons: There's no Lobby, lobby bar, and everything takes a long time to get.
Location: Location is good! It's definitely more of a family hotel.
Comment from Hotel Management
Oct 29, 2016 by Douglas Dodge, Hotel Management
Unfortunately the reviewer didn't see the resort's rather large lobby; but we're delighted to receive her compliments on the room size, cleanliness, pool experience, beach access and location. Thanks for writing Elsa.
2 out of 5
by A verified traveler from ca

Only good things is having good beach

Posted Oct 26, 2016
the room they offered us was motel 6 type room on the first floor dark and next to the pool pathway, we were forced to upgrade for more money! Our upgraded room was next to big huge motor fan that was making a noise like you are sleeping next to airplane engine! We had to change, Food was poor quality, we had all inclusive package but were not allowed to eat and drink the food that was left in the fridge, I think their focus of the this hotel is to get as many as they can for time share and they don't care for hotel customer!
Comment from Hotel Management
Oct 27, 2016 by Douglas Dodge, Hotel Management
We're sorry that we apparently weren't able to provide Nancy with the experience she expected on this occasion. Her comments, though unusual, are taken seriously and will be given the proper follow up.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Lovely resort and great location

Posted Oct 21, 2016
Pros: Very clean, nice rooms, great pool, nice beach area, very accommodating staff and can walk to downtown
Cons: There was nothing I didn't like ... It is a fabulous hotel to spend your vacation at
Location: Great location...close to downtown and marina....close to restaurants and entertainment
Comment from Hotel Management
Oct 22, 2016 by Douglas Dodge, Hotel Management
It sounds like Anna had an incredible time at Villa del Arco, which pleases us to no end. Thank you for your support Anna and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Loved our stay at the Villa De Arco!

Posted Oct 18, 2016
Pros: Location and cleanliness.
Location: Great location and beach area. Lots of activities available close by.
Very nice facility and excellent staff! When we got there, the room assigned to us was tucked away in the back of the hotel which they said was common if booking throught a travel website. We ended up upgrading to a room with a spectacular view. Well worth the money, but be aware so you have the right expectation. Food was excellent, and the staff was supurb. Would stay there again.
Comment from Hotel Management
Oct 18, 2016 by Douglas Dodge, Hotel Management
Thanks for having taken the time to share your experience at Villa del Arco with others! We're delighted that you had such a great time.
3 out of 5
by A verified traveler from Orange County, CA

Hopefully you're coming here to lay around!

Posted Sep 15, 2016
Pros: Wait staff, bellmen, housekeepers, all very good!!
Cons: Just read my general comments above
Location: Too far away from general Medrano beach area.
The hotel, lovely. The general staff, very kind. But..... Unless you're looking for a hotel with NO music at the pool, NO floating items allowed in the pool (not even for the kids), hotel activities that are REQUIRED to last no more than 45 mins.... (Even if EVERYONE in the pool is participating!), DON'T go here!!! Also, beach area at this hotel is SUPER NARROW and the hotel supplies NO SEATING on the beach!! And LORD HELP YOU if you bring up any requests to the hotel manager!! We brought our family of 14 here for a special event. And although the hotel is very lovely, we ended up at other locations during the day so that our granddaughter could wear her floaters, our 20-30 year old kids could hear some music in the background, have fun with other guests playing pool volleyball, toss a football, etc, and we could sit at another pool a few steps away, reading our book or taking a siesta!
Comment from Hotel Management
Sep 19, 2016 by Douglas Dodge, Hotel Management
Perhaps the reviewer has inadvertently confused Villa del Arco with another resort, but there is music at the pool, kids use their floaters every day and the beach is lovely and set up with loungers. Of course during the storm season there may be temporary erosion as at all beaches but the sand quickly returns. At any rate, we regret that this person didn't seem to enjoy her vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was beautiful and the rooms were huge!

Posted Sep 14, 2016
The pool was amazing and the food was delicious! You have to go to Neptune to eat. the beach was steps away from the hotel which was so beautiful! They have lots of things to do like jet skiing which was s
Comment from Hotel Management
Sep 16, 2016 by Douglas Dodge, Hotel Management
The reviewer has impeccablly good taste! Neptune really is something special and we're so happy they enjoyed it. Thanks for contributing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

A great vacation

Posted Aug 29, 2016
This resort was phenomenal. The location was amazing with great views and access to El Arco. We could not have asked for a better vacation.
Comment from Hotel Management
Aug 30, 2016 by Douglas Dodge, Hotel Management
We hope that Happy couple's vacation experience at Villa del Arco will make them want to return again for many years to come!
5 out of 5
Recommended
for Families
by A verified traveler

Very nice hotel and great staff

Posted Aug 28, 2016
Pros: everything
Cons: make the all inclusive process a little more easier instead of making people sign receipts each and every time you eat and drink
Location: great location and many things to do
wonderful experience and very clean hotel - friendly/great staff
Comment from Hotel Management
Aug 29, 2016 by Douglas Dodge, Hotel Management
Thanks for your feedback and for mentioning the staff's friendliness and the hotel's cleanliness. We're glad you had a wonderful experience and look forward to your next visit.