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Reviews of Villa del Palmar Beach Resort Cabo San Lucas

3.5 out of 5
Villa del Palmar Beach Resort Cabo San Lucas
Camino Viejo a San José Km. 0.5, Cabo San Lucas, BCS

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 1006 reviews" "
Rating 8 - Good. 253 out of 1006 reviews" "
Rating 6 - Okay. 135 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 73 out of 1006 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ZEKI, new milford

Traveled with family
Liked: Cleanliness, property conditions & facilities
I wish checking should be not that late. We had 12 hrs travel and jetjeg, arrived property by noon. We have to wait another 4 hours to get in room. Wifi does not work at all. Time share people should not that be pushy.
Stayed 3 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 18, 2024
Dear ZEKI, Thank you for choosing Villa del Palmar Beach Resort & Spa to spend your vacation, we are very sorry that situation in your last visit. Your feedback is highly important to us. Without hesitation we will take into consideration your comments about the process in these cases and prevent a recurrence of such an event. We hope you give us the opportunity to host you again so that we will serve you with the warmth and hospitality for which we are recognized.

10/10 Excellent

Tautvilas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 18, 2024
Dear Tautvillas, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Roberto Gómez on Apr 15, 2024
Dear Abigail,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback. We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and the staff was very friendly!
Stayed 3 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 9, 2024
Dear Kari, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained. Rooms were well kept and clean. All staff were nice
Stayed 9 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 16, 2024
Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.

6/10 Okay

Jiayin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 7, 2024
Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon

6/10 Okay

Linda, Fort Wayne

Traveled with group, Traveled with family
This is the first all-inclusive we’ve stayed at where they print out a receipt and you have to sign for everything!!! It was ridiculous! I’ve never had to do this before. It created very long lines for drinks by the pool. Even if you wanted a bottle of water or a Diet Coke you had to sign for it. It took my husband 30 min to get two drinks. They also have a limit on how many you can get at one time which was two per person. I will never go back to this resort! We also had friends that had been traveling all night and when they finally got there they had them attend a time share presentation for an hour and a half. They were mad too!!
Stayed 6 nights in Mar 2024
Response from Roberto Gómez on Apr 6, 2024
Dear Linda:Thank you so much for taking the time to write such a detailed review.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards,

6/10 Okay

Grisela

Liked: Staff & service, amenities, property conditions & facilities
Was very easy to walk around and feel comfortable. Disappointed how difficult was to get into restaurants. Streets outside of proverty were poorly paved to walk to nearest business district, no life guard visible
Stayed 3 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 30, 2024
Dear Griselda, Thank you for choosing Villa del Palmar Beach Resort & Spa to spend your vacation, we are very sorry that the situation in your last visit. Your feedback is highly important to us. Without hesitation we will take into consideration your comments about the process in these cases and prevent a recurrence of such an event. We hope you give us the opportunity to host you again so that we will serve you with the warmth and hospitality for which we are recognized.

10/10 Excellent

Amandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent! We truly enjoyed our trip. Our kids had a blast. They have so many activities for kids of all ages and have a kids club that does very interaxtive, education focused activities. Also, in Canada we have great eggless options but we didnt know what our options would be in Cabos since we are vegetarian. But when they could, they made us eggless options when we asked. For example, eggless waffles and pancakes for breakfast. Every employee always greeted us with smiles and positive attitude. We felt right at home. We always felt well taken care of so we could enjoy our family trip. I would come here again and I highly recommend Villa del Palmar to others.
Stayed 9 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 26, 2024
Dear Amandeep, It's fantastic to hear that you had such an awesome and relaxing week at Villa Del Palmar! Our team works hard to ensure that every aspect of your stay is enjoyable, and I'm thrilled that you found our food and drinks deliciou. Your loyalty and enthusiasm mean the world to us, and we can't wait to welcome you and your boyfriend back for another memorable stay in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. The staff was very friendly!
Stayed 3 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 26, 2024
Dear David, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

2/10 Terrible

Heidi

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were disappointed with Villa Del Palmar for many reasons. First of all the staff were never helpful, in fact they bordered on being rude most of the time. The pool staff told my 16 year old that she was “being watched by the cameras” when she came to the pool with a bag of chips from our room. We were harassed by the staff for bringing our own coffee from our rooms (our rooms with full kitchens that included coffee makers). When we tried to get towels sometimes they would just say, “no, you’ve already taken your towels for today” - we had not taken any towels yet. The pools are too small for the number of rooms, so there’s nonstop bickering between guests and staff for sun loungers. Getting a drink is like winning a lottery, the service is so slow. I guess my biggest issue with the hotel is that the staff is just not welcoming or nice. When on holiday you want to feel relaxed, not like you’re in an episode of Survivor trying to win the Immunity Idol to be able to enjoy your stay in peace with a drink. Will not be back.
Stayed 9 nights in Mar 2024
Response from Roberto Gómez on Mar 26, 2024
Dear Heidi:Thank you so much for taking the time to write such a detailed reviewI have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards,

2/10 Terrible

Dianna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, they falsely advertise their property as an all-inclusive resort. Nothing could be further from the truth. They will charge you for every single thing. The front staff are very rude and nasty. Room service is poor, with long wait times. The bed sheets are uncomfortable and old. There are not enough towels for showering. The balcony screens are broken. There are insufficient poolside chairs for relaxation. They are unable to accommodate the number of guests staying at the resort, due to understaffing. Check-in and check-out processes are terrible, unpleasant, and unacceptable. The area around the pool, in my opinion, is unsafe due to the flooring. The floor covering is uneven, requiring caution when walking in the area. Additionally, the pool is consistently dirty, with sand accumulating in it. Furthermore, the bottom of the pool is very rough. The only positive aspect of the resort is the restaurants. Their food is great, and the presentation is excellent. For this reason, I give them one star.
Stayed 3 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 22, 2024
We encourage constructive criticism so we may be able to learn and grow but unfortunately, it doesn't sound like the fundamental characteristics of the hotel failed to meet your expectations. I personally tried to help in the check in by giving you the room before 4:00 pm which we did, and at your check out we provide you a late check out at 12:30. Front desk staff is always available to tackle any room issues you might have during your stay. Thank you once again for your comments, and if you have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us directly. Kind regards...

6/10 Okay

Alexander

Stayed 3 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 7, 2024
Thank you for choosing Villa del Palmar Beach Resort & Spa to spend your vacation, we are very sorry that situation in your last visit. Your feedback is highly important to us. Without hesitation we will take into consideration your comments about the process in these cases and prevent a recurrence of such an event.On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to hosting you once again to create another memorable vacation,

8/10 Good

Maribel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment
Stayed 4 nights in Feb 2024
Response from Roberto Gómez on Mar 16, 2024
Dear Maribel,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback. Your observations are very important since they let us know how we are doing and where we may need to make improvements.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Ije

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great beach views, nightly entertainment. No complaints
Stayed 3 nights in Mar 2024
Response from Roberto Gómez on Mar 15, 2024
Dear Ije,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

8/10 Good

Tammara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the food options, staff were extremely helpful and kind, the entire property was kept up. Didn’t like the spring breaker noise but to be expected this time is year.
Stayed 6 nights in Mar 2024
Response from Roberto Gómez on Mar 13, 2024
Dear Tammara,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback. Your observations are very important since they let us know how we are doing and where we may need to make improvements.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

8/10 Good

Moiz

Liked: Amenities, property conditions & facilities
Other than the push to sit thru a 90 minute presentation it’s was a very nice resort with good staff and amenities. Food is definitely better than cancun.
Stayed 4 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 3, 2024
As the Guest Service Manager of Villa del Palmar Cabo, I appreciate your feedback and thank you for taking the time to share your experience with us. We're delighted to hear that you found our resort to be very nice with good staff and amenities. Providing exceptional service and a pleasant environment for our guests is our top priority.Regarding the presentation, we apologize if it felt pushy. We value your time and understand that your vacation is precious. Rest assured, we'll review our approach to ensure it aligns better with our guests' preferences.It's wonderful to hear that you enjoyed the food at our resort, and we're thrilled to know that it surpassed your expectations compared to other destinations like Cancun. We continuously strive to offer diverse and delicious dining options to cater to all tastes.Thank you once again for choosing our resort, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Respectfully...

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 3, 2024
Dear Ryan ,Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon

6/10 Okay

Kordell, SEATTLE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, very friendly employees, clean and well run. Two complaints: they want to charge you either $30 USD per day for $50 for internet access. The free access isn't good enough to even keep up with email. This level of gouging is completely unacceptable to me. Secondly: the mattresses we had (double room) were weirdly soft with some hard parts. Not a luxury experience at all, led to some poor sleep.
Stayed 8 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 27, 2024
Thank you for sharing your feedback! I appreciate your positive remarks about our convenient location, friendly staff, and the cleanliness of our establishment. Regarding the internet access, we understand your concerns and will take them into consideration for future improvements. As for the mattresses, we apologize for any inconvenience caused and will look into this matter promptly. Your feedback is valuable to us as we strive to enhance the overall experience for our guests.

6/10 Okay

Shaun

Traveled with partner
Liked: Cleanliness, staff & service
Too quiet. Pools too small or not enough.
Stayed 9 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 22, 2024
Dear Shaun, We appreciate the time you took to share your experience with us, your comments help us to improve our services and our guest’s satisfaction. With no doubts we will take actions based on your comments to make appropriate improvements.We hope you give us the opportunity to host you once again so that we may serve you with the warmth and hospitality for which we are recognized.

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at Villa Del Palmar we were blown away by the impeccable service and breathtaking surroundings. The staff went above and beyond to ensure our every need was met, making us feel like VIPs throughout our stay. The accommodations were so great, with stunning ocean views from our room. We enjoyed relaxing by the pool and having delicious meals at the on-site restaurants, each offering a unique culinary experience. The servers were all so great, Omar was our favorite! We can’t wait to return to this paradise in Cabo! I highly recommend.
Stayed 4 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 20, 2024
Dear Kris, We're absolutely delighted to hear about your exceptional experience at Villa Del Palmar! Providing impeccable service and creating unforgettable memories for our guests is our top priority. It's fantastic to hear that our team exceeded your expectations and made you feel like VIPs throughout your stay. We're thrilled that you enjoyed the stunning ocean views from your accommodations and had a wonderful time relaxing by the pool and dining at our on-site restaurants. Omar and the rest of our team will be thrilled to hear your kind words! We can't wait to welcome you back to paradise in Cabo for another amazing experience. Thank you for your recommendation!

4/10 Poor

Nicole

Stayed 2 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Mar 21, 2024
Dear NicoleThank you for taking the time to share your review with us and for trusting us with your vacation. I am so sorry to read that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration and we will act in a timely manner to prevent this from happening again. We hope you give us the opportunity to host you once again so that we may serve you with the warmth and hospitality for which we are recognized. Please contact me directly when planning to stay with us again so that I may help you with your reservation. It would be an honor to have the opportunity to host you again and show you the improvements we have made.

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 12, 2024
Dear Julie A, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 11, 2024
Dear Jimmy, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon

10/10 Excellent

Debra, concord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Villa del Palmar. In particular, the guest services manager, Oscar, was extremely helpful in finding us a room with a walk in shower and close to the beach, that accommodated my husband's medical needs as he recovered from hip surgery. Oscar followed up with us throughout our stay to make sure all was good. We also enjoyed the breakfast buffet, with made to order egg dishes, and delicious fresh fruit and Mexican pastries. I enjoyed a lovely massage at the Desert Spa. As an added bonus, both the spa treatment and breakfast were included with the room rate! We like the location of the villa group resorts, as they are right on the beach, set aside from other resorts around, and a short distance from town.
Stayed 7 nights in Jan 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 7, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience during your stay at Villa del Palmar. It was our pleasure to assist you, especially in accommodating your husband's medical needs. Me (Oscar) and the rest of our team strive to provide exceptional service, and we're delighted to know that you felt well taken care of throughout your stay.We're glad you enjoyed the breakfast buffet with its delicious offerings, as well as your relaxing massage at the Desert Spa. It's great to hear that these amenities added to your overall enjoyment. We take pride in offering inclusive packages that provide added value to your stay.The location of our resort is indeed something we treasure, and we're pleased that you found it convenient and enjoyable. Being situated right on the beach, with a serene atmosphere away from the hustle and bustle, yet still close enough to town, is something we believe sets us apart.Thank you once again for choosing Villa del Palmar. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Regards!

4/10 Poor

Sam

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I was not thrilled with the entire booking of this resort. I made a reservation and it said all inclusive (this is a main reason I chose this resort.) 3 days before my arrival date I was called and when asking questions I was told it did NOT include all inclusive. I have to spend another $2500 for an all inclusive plan. Very unprofessional. Check in was very awkward as they needed to separate my reservation and take multiple security deposits. At check out time I was charged $215 over what Expedia told me I would be charged in total. If this process could have been smoother I would have been happy with the experience but unfortunately I can n to leave a 5 star review.
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Feb 6, 2024
Dear Sam,Thank you for your kind feedback after visiting Villa del Palmar Los Cabos.We are very sorry to learn about the confusion with your reservation. Rest assured that this important information will be addressed with those involved in order to avoid this type of situations to our valued guests like you.It will be an honor to have the opportunity of hosting you again and provide you with the quality of service we have been recognized for.Respectfully,

10/10 Excellent

Ryce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property with very pleasant staff
Stayed 9 nights in Jan 2024
Response from Roberto Gómez on Feb 5, 2024
Dear Ryce,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Marko

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Roberto Gómez on Feb 6, 2024
Dear Marko,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

8/10 Good

Agustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We believe that they should give us complimentary bottled water at arrival at least!
Stayed 5 nights in Jan 2024
Response from Roberto Gómez on Feb 2, 2024
Dear Agustin,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback. Your observations are very important since they let us know how we are doing and where we may need to make improvements.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best food hands down at any buffet you eat, definitely all inclusive is the way to go! The staff and management are superior, the pool is amazing. They just need to have the same rules for leaving your personal items and pool towels down on chairs. We had ours taken away after 15 mins left while the people beside us had left theirs for 2.5 hours and not removed. Management made this right and we got our items back and it was a wonderful stay. Highly recommend!! .
Stayed 9 nights in Jan 2024
Response from Roberto Gómez on Jan 30, 2024
Dear Teresa,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

6/10 Okay

stacey

Traveled with family
Liked: Cleanliness
I would not go back to this property. While it was pretty, it was SO noisy in the lobby and rooms. The lobby is a very loud space and unfortunately there is an opening in the center of the lobby all the way up to the top floors. It is like a megaphone to each level of the resort. We were awoken several times each night by noise outside our room, which in turn was just people being noisy in the lobby. We also had housekeeping staff come into our room 2 times in the evenings by mistake. We were there for 3 nights and 2 nights of the three, someone from the staff opened up our door and spoke something in Spanish to us. We said wrong room, and they turned around and left. We were asleep one time and it really startled us. We also did not realize that they were adding gratuity to each time we placed any kind of order and therefore, we double tipped them. We did not go all-inclusive and buying anything in their "store" cost a FORTUNE. 30.00 for a pack of cheese, 62.00 for a small pizza and a cup of soup. Robbery! Definitely would not go there again.
Stayed 3 nights in Jan 2024
Response from Roberto Gómez on Jan 30, 2024
Dear stacey,I appreciate the time you took to share your experience at the resort. Your feedback is highly important to us. Though it seems that on this occasion your experience did not exceed your expectations, we hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Roderick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been visiting this property for the past 5 years and as always a great stay. Its convenient to walk to town, graeat staff and always meet great folks from around various parts of the world.
Stayed 6 nights in Jan 2024
Response from Roberto Gómez on Jan 29, 2024
Dear Roderick,Thank you for sharing such kind words and for your loyally staying with us for the lastfive years. We deeply appreciate and highly value loyal guests like you. I ambeyond thrilled to know you thoroughly enjoyed this year’s stay and that yourinteractions with our team were so pleasant.It is truly our pleasure to ensure your time with us is nothing short of spectacular andwe absolutely look forward to welcoming you back warmly for next year’s at the Villa del Palmargetaway.Kindest regards,

8/10 Good

Gregory, Marshfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Jan 24, 2024
Dear Gregory,Thank you very much for giving us your feedback after visiting Villa del Palmar Los Cabos. We are very happy to read that you enjoyed your stay with us.We look forward to the opportunity of hosting you once again at our beautiful resort and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, views
Stayed 5 nights in Jan 2024
Response from Roberto Gómez on Jan 24, 2024
Dear Blake,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort, that you appreciate the quality of our food and the fantastic views from the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall fun experience. Very clean. Disappointed they would not honor the all inclusive quote we had when we checked in. There seems to be many all inclusive deals for this resort, however they were pretty determined to stick with the "counter" price at check in so started the stay on a sour note. The shows were fun and the staff are incredibly courteous.
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Jan 24, 2024
Dear Paul,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.We took note of your comment regarding the special rate for the all inclusive that you were offered by the Pre Arrival Concierge. Unfortunately those rates are not available once you are at the resort, nevertheles, it is important to let you know that every note and suggestion is read & considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort into the next level. On the other hand, we are delighted to learn that you enjoyed the nightly shows and the quality of the service provided by the staff.We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Cynthia, Orange

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Jan 23, 2024
Dear Cynthia,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

gamalio

Liked: Amenities
Very pleasant stay
Stayed 3 nights in Jan 2024
Response from Roberto Gómez on Jan 22, 2024
Dear Gamalio,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Ashley Rae

Traveled with group
Liked: Amenities
Very clean and the employees were wonderful.
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Jan 19, 2024
Dear Ashley Rae,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

sadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to visit that place again and again.
Stayed 5 nights in Jan 2024
Response from Roberto Gómez on Jan 20, 2024
Dear sadia,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. It is an honor to read that you enjoyed your time at the resort.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roberto Gómez on Jan 17, 2024
Dear Heidi,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Taraneh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Villa Palmar was excellent! The property was right on the beach, surrounded by beautiful views to wake up to every single morning. The property was also clean and had everything a person needed. My friend and I enjoyed the facilities and the multiple options in terms of pools and jacuzzis. We especially loved the jacuzzi right in front of the ocean. The food was actually so beyond delicious for being a resort that offered all inclusive options . The breakfast buffet was hands down our favorite place to dine every single morning- shout out to Omar the best waiter at Bella California in the mornings! Taco Bar was a delicious place for lunch, the tacos and fresh tortillas were everything. Both restaurants, Carbon and Bella California offered nice dinner options. All of the staff was amazing, poolside, within the resort, and at all of the restaurants. I recommend this hotel so highly!
Stayed 4 nights in Jan 2024
Response from Roberto Gómez on Jan 11, 2024
Dear Taraneh,Thank you for allowing us the opportunity of hosting you at beautiful Villa del Palmar Los Cabos and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality. Kind regards,

2/10 Terrible

Citlali Rangel

Disliked: Cleanliness, staff & service, property conditions & facilities
We where charged for so many fees in our return the customer service is horrible.
Stayed 3 nights in Dec 2023
Response from Roberto Gómez on Jan 8, 2024
Dear Citlali Rangel,I appreciate the time you took to share your experience at Villa del Palmar Los Cabos. Your feedback is highly important to us. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The property and our room were really nice. Dinner dining options were a bit pricey.
Stayed 5 nights in Dec 2023
Response from Roberto Gómez on Jan 8, 2024
Dear Randy,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback.We took note of your comment about the dinner options at the resort. This important information has been discussed with the corresponding management.On the other hand, we are delighted to learn that you enjoyed your time with us and the comfort of our premises.Once again thank you very much for your feedback.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice beach,good activities,rooms and balconies were nice with good view of ocean.need more gluten free options,could not do the buffet at all,disapointing
Stayed 6 nights in Dec 2023
Response from Roberto Gómez on Dec 30, 2023
Dear Leslie,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback. Your observations are very important since they let us know how we are doing and where we may need to make improvements.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Oscar Galeana Gallo/ Guest Service Manager on Feb 7, 2024
Dear Helen, Thank you for choosing to stay with us through Expedia! We hope you enjoyed your time at our resort. Your feedback helps us improve, and we look forward to welcoming you back soon.Kind regards...

8/10 Good

LeAn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place but EXPENSIVE to eat and drink if youre a non member. Thank goodness there is a full size fridge, stove, pots, pans and dishes. Go to WalMart and buy food. Eat downtown Cabo Take your own beers and drinks down to pool
Stayed 5 nights in Dec 2023
Response from Oscar Galeana Gallo/ Guest Service Manager on Dec 24, 2023
Dear LeAn. Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

8/10 Good

roxane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can swim in the ocean
Stayed 6 nights in Dec 2023
Response from Roberto Gómez on Dec 23, 2023
Dear Roxane,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Roberto Gómez on Dec 22, 2023
Dear Susana,Thank you for choosing Villa del Palmar Los Cabos as your vacation destination and for taking the time giving us your feedback.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location on the beach at an attractive price. Food, drinks and service were all quite good! Clean, well maintained property with friendly, helpful staff. I'd come again in a heartbeat!
Stayed 4 nights in Dec 2023
Response from Roberto Gómez on Dec 20, 2023
Dear Rudy,Thank you for having taken the time to give us your rating about your recent stay at Villa del Palmar Los Cabos.I am pleased to read that you had a positive experience and that our team was successful in making your stay memorable. Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Palmar to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
This was the second time I stayed at the Villa de l Palmar. I had a room with a kitchen. The room was clean and well kept. The bed was extremely comfortable. The pool was wonderful - the water temperature was perfect. The staff were friendly and helpful. The hotel's location is close to the city and marina. We did not rent a car and were able to walk everywhere and felt safe.
Stayed 7 nights in Dec 2023
Response from Roberto Gómez on Dec 20, 2023
Dear Patricia,Thank you for taking the time giving us your feedback after visiting Villa del Palmar Los Cabos.We are delighted to learn that you enjoyed your time with us, that you appreciate our privileged location and the outstanding service provided by our very committed staff.It will be an honor to have the opportunity of hosting you at our beautiful resort.Respectfully,