It is a time-share facility
Posted Feb 17, 2016
When we booked this hotel as an "all-inclusive" hotel, we thought we would get the kind of experience we used to have at places like the Riu Palace. We were quite disappointed at the check-in when we found the hotel was actually a time-share facility. Front-desk staff would sign you up for a time-share facility tour the next morning. We had to change room three times (first a ground floor room that was smelly and humid, then a room by the side of the elevator inside the Main Building that gave a loud squeaking noise 24 hours a day as long as the elevator moved). Food, services and entertainment were not up to the standards of the real all-inclusive facilities. Examples are
-- we had to pay for even a bottled water in the mini-bar inside the room
-- we were asked to sign up tips for each meal we ate at the hotel restaurant
-- there was hardly any sea food in the hotel's buffet or anywhere without paying extra (for example, the Valentine's Day dinner was $69 per person, for guests with "all-inclusive" packages, they had to pay an extra of $29 per person to eat sea food).
-- Food service stops at 11:00 for guests on the departing day, that means, after 11 am, if you have a late flight that day, bad luck, you pay for your own lunch after 11 am.
The rooms are clean, and the hotel is beautiful, but the general setting,service, food and all kinds of restrictions will make your vacation a less happy and fulfilling experience.