Ratings based on 919 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Cerca de la plata

Posted Aug 21, 2016
Lo único que no me gusto es que no tengan wifi gratis ya que hasta en los más baratos hoteles va incluido y con este Hotel de esta categoría no hay y si la quieres es muy caro
Comment from Hotel Management
Aug 26, 2016 by Ruben M Sanchez, Hotel Management
Muchas gracias por darnos la oportunidad de ser sus anfitriones y le agradecemos sus comentarios. Todos los precios están publicados en la pagina de Internet de Villa del Palmar y el costo por día es de 10 USD. Lamentamos mucho los inconvenientes que esto le causo. Nos da gusto saber que las instalaciones, la comida y el servicio fueron de su agrado. Esperamos tener la oportunidad de recibirlos una vez en su siguiente visita a Los Cabos y poderlos consentir como lo merecen. Saludos, Ruben M. Sanchez General Manager
4 out of 5
by A verified traveler from Los Angeles, CA

older resort hotel right on the beach great view

Posted Aug 18, 2016
Pros: Location on the beach and the view. It was great hanging out in the evening looking over the ocean enjoying the view and warm evening.
Cons: Better access to the hotel; why they have not built a higher road to access the hotel makes no sense to me. Guests can get stranded during rainstorms.
Location: Good location with access to a lot of activities.
Really enjoyed the view we had from our room. Great access to the beach. The pools were okay. Family pool got a little crowded at times. Drinks are overpriced. We did not get the all inclusive package so we bought meals at different times and found the food overpriced. Location is great because it is on the beach. However, the location can be a problem if it rains because the only way to get to the hotel is by crossing a riverbed that gets overflowed when it rains. The day after we arrived we had to deal with a tropical thunderstorm (that fortunately did not reach hurricane proportions). We had to leave our rental car about a mile away from the hotel and walk to the hotel carrying the groceries we had just bought. I thought hotel was slow to address this issue and also not very responsive when we tried to figure out what was happening. Other thing to avoid is the time share presentation. They offer you a free breakfast, free activity, tell you that all you have to do is listen to a 90 minute presentation that turns into a two hour attempt to sell you a time share and they have a hard time accepting a rejection. Overall it was a good experience.
3 out of 5
by A verified traveler

Close to beach.

Posted Aug 17, 2016
Hotel was conveniently located. More restaurant options would have been nice. There's a taco/quesadilla restaurant at pool and a pizza place. There's a sports bar inside. The pools are smaller and get quite crowded. We would take the shuttle to the sister hotel Los Arcos and swim in their much bigger pools. I would stay there instead. It's a bit nicer. It is much closer to the beach activities as well.
Comment from Hotel Management
Aug 18, 2016 by Ruben M Sanchez, Hotel Management
Thank you for choosing Villa del Palmar, we are glad to know the location was convenient for you and that you enjoyed the Pizza and Taco Bar as well as the Sports Bar. thank you for your feedback, please be sure your comments will not be overlooked, we will use them to do the needed improvements. We hope to see you again on your next visit to Cabo and have a second opportunity to pamper you. Best regards, Ruben M. Sanchez General Manager
3 out of 5
by A verified traveler

Good location close to beach activities

Posted Aug 13, 2016
Upgraded us to a two bedroom suite. The room was very spacious. Large kitchen and a jacuzzi on large wrap around balcony. Hotel is noisy, hard to sleep. Beds not comfortable and pillows hard. Needs more food variety. Small cramped pools. The sister hotels seem nicer. Los Arcos has more variety for food and large pools. I would stay there. Close to downtown and a swimmable beach made this property convenient. Good prices.
Comment from Hotel Management
Aug 16, 2016 by Ruben M Sanchez, Hotel Management
Thank you for choosing Villa del Palmar Cabo San Lucas. We are glad to know the room was convenient for you. We truly appreciate your review and please be sure your comments are not going to be overlooked, we will work on the needed improvements. We would love to have the opportunity to welcome you on a second time and offer you a better stay. Best Regards, Ruben M. Sanchez General Manager
5 out of 5
by A verified traveler

Posted Aug 12, 2016
Is nice hotel ......................................................
Comment from Hotel Management
Aug 16, 2016 by Ruben M. Sanchez, Hotel Management
We truly appreciate your review. Thank you for choosing Villa del Palmar Cabo San Lucas. We hope to see you again on your next visit to the paradise of Los Cabos. Sincerely, Ruben M. Sanchez General Manager
4 out of 5
by A verified traveler

my stay

Posted Aug 12, 2016
Both check in and check out fast and easy. Staff friendly and helpful. Close to center of town. Taxi ride for one way little high. Did not like that every morning an employee would open door to check if I was I the room or what she would check for.
Comment from Hotel Management
Aug 16, 2016 by Ruben M Sanchez, Hotel Management
Thank you for your review. We are glad to read your compliments towards the staff and It is great our location was convenient for you. Please accept our apologies for the housekeeper knocking the door in the morning and entering after no response. Please be sure we will take measures to avoid a situation like this in the future. We hope you could give us a second opportunity to change your impression and offer you the flawless stay you deserve. Sincerely Ruben M. Sanchez General Manager
4 out of 5
by A verified traveler from San Diego

SWIMMING POOLS DIRTY.....

Posted Aug 11, 2016
Pros: Rooms are roomy and nice
Cons: Swimming pools need overhaul.
Location: We go to town for dinners. Wal-Mart an easy bus ride across road.
Nice resort, but with the amount of people using the swimming pools, the filtration systems are too small. Pools are DIRTY, scum on the top, cloudy and just nasty. This issue must be fixed before we would return to this resort.
Comment from Hotel Management
Aug 18, 2016 by Ruben M Sanchez, Hotel Management
Dear Donnie, We thank you for your visit to Villa del Palmar Cabo San Lucas. It is great to know your room was comfortable and that the location was convenient. Your comments are highly appreciated as they helps us to improve. Please be sure we are working in measures to keep the pools clean when we have high occupancy. We would love to welcome you one more time to show you the improvements and to offer you the flawless stay you deserve. Sincerely, Ruben M. Sanchez General Manager
5 out of 5
by A verified traveler from C

Great Hotel

Posted Aug 10, 2016
This was a great hotel overall with great staff and amenities. Very kid friendly with a couple of kid pools. The food was great as well. I went with my wife and a couple five year old girls and overall we had a awesome vacation.
Comment from Hotel Management
Aug 18, 2016 by Ruben M Sanchez, Hotel Management
We truly appreciate your review. We are glad to know you enjoyed the food and that you had an awesome vacation. We hope to see you again on your next visit to Cabo, we are already looking forward to pamper you. Sincerely, Ruben M. Sanchez General Manager
2 out of 5
by A verified traveler from cali

Close to beach and nice location to town

Posted Aug 9, 2016
We stayed in building 2, the main building out of 3. Our first room smelled like mildew so bad that we asked for a new room and our new room had better ventilation but still smelled like mildew. The bottom floor women's restroom located near sports bar was closed nearly our entire visit and one of the two main elevators was down the entire visit which made travel between floors extremely slow. Food is only available until 10 at night so that created a problem a couple of our late nights.
Comment from Hotel Management
Aug 18, 2016 by Ruben M Sanchez, Hotel Management
Dear Shannon, Please accept our most sincere apology for the bad odor in your rooms due to the weather condition and the women's bathroom out of service. Also, we are deeply sorry for the inconvenience you suffer with the elevator being on the remodel process. We would like to let you know that Room Service is available 24 hrs. Please be sure your comments are highly appreciated and that they will not be overlooked, we are already working to do the needed improvements as our principal goal is our guests' complete satisfaction. We hope you give us a second opportunity to welcome you to change this impression and to offer you the flawless stay you deserve as it should have been since the first time. Sincerely, Ruben M. Sanchez General Manager
2 out of 5
by A verified traveler from M

Affordable hotel by the beach

Posted Aug 7, 2016
Okay hotel, good location. That's about it. Don't do time share presentation, it was like a 3-4 hour torture. Not worth it.
Comment from Hotel Management
Aug 9, 2016 by Ruben M Sanchez, Hotel Management
Dear Kari, Thank you for choosing Villa del Palmar Cabo San Lucas. It is great to know you enjoyed the Facilities and that the location was convenient for you. We are deeply sorry the presentation seem a torture for you. We would forward this with the Area Manager for training opportunities as the complete satisfaction of our guests is our top priority. We would love to have a second opportunity to pamper you and enjoyed a better stay. Sincerely, Ruben M. Sanchez General Manager