Posted Sep 13, 2016
We checked in on a Wednesday which was not to bad, we had a fishing trip booked the next morning at 6:00 am so we were in our rooms early. We had three separate rooms on the same floor. I notice a faint smell of paint thinner or some.
The next morning off to our fishing trip and one of our members became sick, ( not like him to get sick, seas were like glass) took them back to his room and gave him time to fill better. ( once you get back on land you normally snap back).
For the next 30+ hours we did not see him, we did check on him but he could get up. all he wanted to do was sleep,not hungry.Around 4:00 PM on Friday we decided to get him up and moving around and to go to the pool to see if that would help. After an hour or so he felt a lot better. I asked him if he had smelt anything i his room as far as paint thinner/ect. He said no, but as he returned to his room he called me and asked me to come to his room were i found him standing in the hallway, he said walk into my room and see what I thought, I could stay in there the fumes were so bad. We went to the main office and asked for the manager, but he was too busy. They asked the problem and we explained. After 45 minutes we went back down to the office and asked again to speak to the manager and was told he was too busy again. I asked for someone to come look at the room and they did send a person up and they wouldn't even stay in the room to look around. They changed his room,never saw the manager.
Comment from Hotel Management
Sep 21, 2016 by Ruben M Sanchez, Hotel Management
I am absolutely shocked by your review and I apologize profusely for your unfortunate experience. Your stay is not at all representative of Villa del Palmar Cabo San Lucas and what we strive to provide for our valued guests. Please contact me directly as I am truly sad that we could not talk during the days of your stay.
I hope to hear from you and have the opportunity to change this impression.
Ruben M. Sanchez