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Reviews of Zoetry Casa Del Mar Los Cabos

4.5 out of 5
Zoetry Casa Del Mar Los Cabos
Carretera Transpeninsular, Km 19.5, San Jose del Cabo, BCS

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Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 80 out of 108 reviews
5 - Excellent 74%
Rating 4 - Good. 20 out of 108 reviews
4 - Good 19%
Rating 3 - Okay. 5 out of 108 reviews
3 - Okay 5%
Rating 2 - Poor. 3 out of 108 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 108 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Excellent service! We had an amazing stay at Zoetry Casa del Mar!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great All-Inclusive Resort
Great experience for our fifth anniversary! Absolutely worth every penny.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You don't often get such excellent food at a all inclusive

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Words cannot begin to describe how happy we were with our time at Casa del Mar. Everything from the moment we pulled in to the drive was perfect.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now, that was service!!!
Anytime we needed something from the staff they delivered. The place was simply amazing and we can't wait to go back. Thank you Casa Del Mar Zoetry for making me look so good to my wife on her birthday! The surprise couldn't have been any better! The view, an amazing wait staff, food, cleanliness of the entire property... just a great experience.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Resort & Beach!!!!
My wife and I had a great time at Zoetry. Everything was top notch from the food to the staff. There was one restaurant that required non-beach attire or casual attire which is kinda dumb seeing you're vacationing at a resort directly on the beach, lol. We stayed in the Luxury Room, 1 Bedroom, Jetted Tub. The jetted tub was a hot tub on the balcony, AWESOME!!!! The one thing I would say is book a taxi to the resort thru the resort. Our 30 minute ride cost $180 round trip and private for just the two of us. We used a service from the airport called TransCabo. If you use them do EXACTLY as they say. DO NOT TALK TO ANYONE UNTIL YOU GET OUTSIDE!!!!!!!!!!!!! Someone will be there with a sign displaying your name. Unless you like talking to salespeople about timeshares, lol. Our stay was All Inclusive. There's nothing like ordering food and drinks (Any type of food with all Top Shelf liquors) and not having to worry about how much you spend.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing! Great trip.
Great experience. The staff was friendly and always willing to help with whatever we needed. Poolside service was great and we even enjoyed a complimentary 20 min massage at the spa. Food was pretty good too and healthy.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this small oasis
5 days, 4 nights. Almost all good with only a few minor issues. Hotel is made up of 6-7 buildings, although only 53 hotel rooms. The rest are condos or time shares. We chose a junior suite with Ocean View. Very clean, recently redone room. Bed was terrific and sheets were amazing. Maid service 3 times per day. Complimentary champagne and Tequila upon check in. Great ocean view and everything is a short walk from the main "lodge" and beach club. Grounds beautiful and very well manicured. Hotel staff was fantastic, top to bottom. Very friendly and over-staffed (it was July and slow). Food was good to very good. Healthy and restaurant style (not buffet). Dinner on the sand was special. Only 2 restaurants on property. Plenty of variety, but could get played if you stayed more than a week. Nice beach. Ocean was a bit rough, but we swam every day. 4 tennis courts on property but it was too hot to play.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and quiet
If you are looking for a quiet, relaxing, and private vacation, this is your spot. It's conveniently located between San Jose and Los Cabo. There are hardly any children and very few guests making for the perfect adult vacation spot. The food was lacking, only two restaurants on site. The Spa was terrible, don't waste your time or money.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, elegant resort
Initially we were assigned to Room 2306 which is large but under-furnished, no lounge chairs, no desk or table. The patio lacks privacy and partially overlooks the hot-tub in the next room, complete with naked lady on one visit to our patio! We requested a room change and were moved to a much nicer room in the main building.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A very beautiful setting.
We had a great time relaxing. Most of the staff was wonderful. The front desk was not very accommodating when we had a few problems with are room, it seemed like they just wanted to get rid of us. I gave up after day 2 and decided to live with the room. However, the staff by the pool and in the restaurants were very helpful and very friendly! The food is good, not amazing but very good for an all inclusive.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and the people are very nice.
Honeymoon experience was great. Liked the getaway from all the bad people in the world.

3/5 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive
This I a great all inclusive hotel. We went there on a whim and plan on going back.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, relaxing week
This is a lovely hotel with excellent staff/service. The feel of it is relatively quiet so not for those looking for a vibrant scene, but for us it was just what we were looking for.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Stay...great!
Great trip to paradise! Only "problems" this trip were spotty wi-fi signal and lack of hot water in the mornings. We love this hotel and will definitely return. The staff's attention to detail and willingness to help are like no other. The setting is gorgeous, and the accommodations superb. Another note: we booked Grey Line transport through expedia, and they were absent...$72 and an hour and a half wasted! We tried to call, and ended up taking a taxi. When I tried to confirm return transportation, they again could not be reached.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, well kept resort on a private beach
In short, the staff was exceptional, the rooms were great and the ocean view rooms really had a full view rather than a corner view from a side of the balcony. There was 24 hour room service and well stocked mini bar. The food was good but not exceptional and beer choice was limited to Corona and Pacifico. Very quiet, exclusive and well kept compared to the neighboring resorts that were crowded, littered and noisy. Overall one of the best all inclusives Ive been to in the caribbean or mexico.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Accommodations
My wife and I travel to Mexico once a year and like to alternate from the Pacific side to the Caribbean side every other year. Upon arrival we had a great warm welcome from Pamela at the front desk. The bellman took our luggage and brought us a margarita while we were checking in. We were then taken over to meet our concierge person Cris who was very friendly and helpful throughout our stay. Part of the concierge's job is to find out if you might be interested in golfing and if so if you would be interested in getting a comped round of golf in trade for meeting with a timeshare representative. She was not pushy about it but while you are on property you will see couples on a timeshare tour. After meeting with Cris we were taken to a room which was junior ocean view room which was on the first floor. The room was very clean and the air conditioning worked very well! Through out our stay we were very impressed with housekeeping. The cleaned it mid-morning but you also had an option of hanging a card that you could choose your block of time mid-morning or late afternoon. There are three main pools on the property. The main pool is closest to the main building. A family pool below that towards the ocean and then a quiet pool down by the beach for adults only, which has a pool bar and outdoor restaurant that also serves as a dinner restaurant where you eat around a gas fire pit on the beach.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
very nice hotel to get away
Very nice hotel, good food, quiet, good service, very beautiful scenary; we could see the wales from the balcony. But the room was small with thin walls; toilet , jucuzi and the bedroom -- all are under the same open space, so if you or your love one goes to the bathroom, you can experience that moment ...Also they have a lot of horses on the beach and the owners do not clean after them.. a lot of poops. The locals try to sell you different staff, which is annoying when you want to relax. Not enought activity at the property.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel~
This was a great place to stay! The food was healthy and good, the ambiance was amazing, everyone was friendly and it was quiet. Perfect for us. The bed was a bit soft for us, but that was the only issue. I would definitely go back again!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Can't wait to go back :)

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cabo Vacation spot
We just got home from our stay at zoetry. We were there for 8 days and I would recommend it to everyone. Very nice resort and the staff was awesome. The food was great and they have tables on the beach around a nice fire pit. If your looking for a laid back relaxing vacation zoetry casa del mar is the for u

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , excellent view from our room.
Great vacation! The resort was wonderful, food delicious and the staff amazing Beautiful beach, 3 great pools and a lux spa. My son got married on the beach and all aspects of the wedding (planning, food, service) which were handled by the hotel - we're perfect. Would definitely recommend casa del mar and hope to return next year!

5/5 Excellent

Liked: Staff & service, property conditions & facilities, room comfort
"My Pleasure"
"My Pleasure"-how can you not help but to have have an amazing time in a resort that caters to your every need. From the time of check in with cool towel & fresh tea to the final moments prior to your departure, Zoetry Resort pampers and provides for your every wish. Personal service is the hallmark of Zoetry Casa del Mar, from Pamellia at the front office to Cirrilo in the lounge, this team completely pampers you. Excellent stay, fantastic location and wonderful service. Zoetry Resort is must stay for those who want to truly "get away". Will most definatley return to this resort.

3/5 Okay

Disliked: Property conditions & facilities
Beautiful setting but disappointing experience
This was an all-inclusive hotel/spa experience for which we paid nearly $800 per night. The setting was beautiful and the grounds are well maintained. But the overall service and the condition of our room and the facilities themselves did not justify the expense. Some of the furniture was worn and the upholstery tattered. The outdoor lounges were extremely tired and worn. The room was to be serviced 3 times a day yet on some days we had no maid service until late afternoon - after we called. To top it all off, for 4 of our 5 days stay most of the facilities were occupied by a large and boisterous wedding party...not exactly in keeping with our anticipated relaxed and quiet spa experience.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We had an amazing time. The hotel and it's amenities were amazing! We will definitely come back'

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is a sweet and small hotel that is quiet
It's just beautiful and completely oriented to the ocean which is lovely and restful. The food was excellent, as were the accomodations overall. If you are young and looking for something active, this might not be the place for you, but if you want rest, beauty, and peacefulness - this is the place.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return!
I can only echo all the great things that everyone has said already.It was lovely to return to a calm and peaceful atmosphere after a busy outing.The whole staff were outstanding, Pablo with his fun classes, Angelina's service, Kennedy... They were all outstanding.They remembered we were interested in the turtles and let us know they were about to release babies on the beach, what a thrill.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant classy resort...
Not a lot to complain about here...Beautiful hotel....awesome pools...great service. Beer selection not too good ....other than that, an A Plus!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice, rooms are very spacious.
Everything was very nice, clean, there are not a lot of restaurants bt they will make anything you want.

4/5 Good

Liked: Staff & service
Nice view
Awesome staff, great resort, beautiful view, great food

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Relaxing
Love the entrance Love the peace Food was Ok Team was helpful

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
If your looking for a magical relaxing vacation this is your place!!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautfiul blend of relaxing and socializing
Stayed at Zoetry Cabo in mid July 2013. Was looking for a more intimate spot, but one that would have other guests near my age to socialize with at pool, etc. I am mid 40's, and I would say that is the average age of the guests there. Because the hotel is small, the staff i very attentive. I would say the staff at the quieter upper pool was more attentive then the beach side pool, but all wonderful. I would stay at the main building, as the outer buildings are a bit further away and not as convienent to everything. Loved that could relax all day by the pool but there was always great people there to talk to and socialize with. So never boring during the day. By the time evening came, we knew it would be quieter (not a big resort like Dreams) but we do think they could provide some quieter entertainment on site (piano player in bar, board games in HUGE library which I don't think anyone really uses) or a movie on the beach. We went there as it wasnt going to be really noisy, etc. but wish there would have been a very entertainment options on low key side to get everyone together at night. Rooms were beaufiul, can hear the ocean from your room. Food really good, even showed calories on the menu which I loved. Gorgeous views! Walked next door to Dreams a couple times. Very glad I didnt pick that hotel. Pool right in the center, very crowded, food not good. Would recommend Zoetry to anyone that truly wants a pampering, relaxing experience.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with amazing service.
We had a great time! The hotel was small and quiet which we loved. The people there are wonderful and so nice. The food wasn't our favorite but EVERYONE else at the resort loved it!

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Highly Disappointed at Zoetry!
We had heard that Zoetry was the "sister" hotel to Secrets/Dreams but was even better (that's why it was $245 more per night). We had stayed at Secrets a month before and was very pleased with them. Our disappointments began upon check in. We had requested a King room on a high floor but they only had 2 Queens on the first floor. They were not 100% booked but that's what we were told. They moved us the 2nd night. The staff simply didn't seem to care if we were there or not. I hope I am able to add a picture of a raveled umbrella because that's what the service was like. This poor guest kept asking for help to put up an umbrella because it didn't have a pin on the rope. They finally came over to help him but it didn't cover all sprockets and looked terrible. They didn't care. However, the food was great and we heard (after complaining) that a new manager had started 2 days before. I hope he kicks butt and gets the place to give good service. It's a quite place - very quite - not for everyone. One couple came back after a visit to Dreams and they told everyone that we need to packup and go next door where he found "LIFE". Most people said No Thanks because they have kids there but there were actually kids at Zoetry and I thought it was supposed to be Adult only. They come in from the Condos next door apparently. I laughed one morning as the newsletter had Activities of the Day "8 AM Yoga, 5PM Tea time" And the next day there was no Yoga! Quite it was!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Well Worth the price
Everything was great. Staff was extremly polite and helpfull. Food was excelent. Great location between cities.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWWW
Great place for couples. Not crowed or busy. Your blood pressure will drop at least 20 points.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel but nothing to do.
If you want to just sit by the pool, relax and read a good book this resort is perfect. If you are a want to be away from crowds and have a pool virtually to yourself this resort again is perfect. If you want fun and excitement you need to find another place. We are in our early 50s but still like to party and have a good time while on vacation. When we arrived at mid-day we were shocked to see two pools with swim up bars but no one there, it remained that for about 50% of our time there. Even on the busiest day which was a Saturday there were very few people out and about. At night we expected to meet people at the bar or dinner to talk to, again there no virtually no one. Zoetry owns the property next door called Dreams which is a fun and happening place, the problem is that you have to walk about 10 minutes along the beach to get there. This is very nice and romantic except after dark, when walking along a dark beach can become an adventure if not dangerous. We decided that instead of walking along the beach at 11:00 pm to take a $6 cab ride next door. You would think that someone would have a shuttle between the two hotels since you own them both. When I am 80 I might stay here but until such time I will stay closer to town or pick a resort that is larger with more activities.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for couples
Awesome! Had a great time, weather was perfect and service was great!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Honeymoon Destination
We stayed at Zoetry for our Honeymoon 5/27-6/1/2013. We honestly couldn't have asked for a better experience. The staff were extremely friendly. The food was divine. We would recommend this resort if you are looking to relax and not be bothered with a ton of people around.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great romantic getaway for adults
Simply amazing experience! By far the best resort in Cabo if you want to get away from college kids and families with screaming kids.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene luxury
If you are looking for quiet luxury, this is the spot. Located between Cabo San Lucas and San Jose del Cabo, this small hotel has almost everything you would want (the gym is disappointing). The hotel is part of a larger development that includes condos, private luxury residence (beware the sales pitchers), timeshare and a 40-room hotel. As a result, it has a lot of amenities you would not get in a hotel this size. There are more pools than you can count, one right on the beach with super-comfy loungers and the constant attention of the beach club staff. There are 2 restaurants and room service, a solid menu with a focus on healthy eating (low on carbs, high on veggies and protein). Even the house wine is very drinkable. We did not use the spa, as the pricing was ridiculous (so are the restaurant prices if you are not part of the all-inclusive). We got upgraded to a 1-bedroom suite (full kitchen, living room, dining room, 2 balconies and an infinity jacuzzi on one of them); the only down side is it had 2 beds instead of a king but we decided to stay put. The cab fare into either town is $25US and you can rent a car for $50/day so you may as well do that. While you can't swim here (and the walk on the beach is best done with some foot protection), there is a swimmable beach at Chileno only 7kms away. We may have been here during a quiet week, as there were no more than 50 people staying on the expansive, well-manicured property for most of our stay.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zoetry is incredible!
An amazing stay with the team at Zoetry. The staff were incredibly friendly and it feels like you have the whole resort to yourself at times, which is great if you're looking for a quiet, intimate getaway like we were. If you're looking for a bit more action after a quiet few days, most guests are able to use the facilities next door at Dreams, which has more of a hotel feel. The food options are excellent, and the swim up bar may mean a few too many midday margheritas, but that's what holidays are for, right? Wouldn't hesitate recommending Zoetry to couples looking for a Mexican retreat!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near 5-star experience at an all-inclusive
An outstanding boutique hotel which caters towards couples. The grounds are magnificent and manicured pristinely. We stayed in a ocean-front junior suite which was tasteful and comfortable, but needs some minor updates. The only negative was the open concept bathroom which the design team could have used more discretion in planning. There are two main pools. The largest is closest to the hotel and has some nice views from the infinity edge, but no beach access. The service was generally excellent. However, there was a large wedding party present who usurped the vast majority of the staff at times. That being said, I thought they did an nice job accommodating. Our lapses in services were limited. The second pool is beachfront and has seating by the pool and on the sand. Service here was excellent as the staff to guest ratio was more appropriate. The poolside dining was served to your pool chair or a separate outdoor dining area. The food was amazing for an all-inclusive. The menu was healthy and thoughtful. There were very few low quality ingredients and all items had a calorie count which made sense for the health-minded traveller in search of a wellness destination. Dinner on the beach around the fire is a must. Inclusive room service made breakfast en suite a luxury sipping a cappuccino with a book overlooking the ocean with a cool morning breeze. The value for the quality at the Zoetry is superb and the boutique atmosphere enhances relaxation.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great All Inclusive
I had a wonderful stay usually all inclusives skip somewhere whether it is the food or service.. this was not the case at the Zoetry will come back again Wonderful experience, excellent staff and great vacation

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
This was a fantastic hotel! The Endless Privledges package is completely worth it.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Getaway
The hotel was beautiful and immaculate. Staff was well trained and generally amazing, from front desk to housekeeping to servers and bar staff. Everyone was super friendly and attentive. The food was very fresh and well portioned and prepared. The two,restaurants' menus aren't that different from each other, but there was enough diversity so that we were not bored in five days. The setting for dinner on the beach is spectacular. Cocktails by the pool were plentiful, strong enough, and delicious. If you're looking for a raucous Mexican getaway near town, this is not the place. But if you're looking for a quiet, serene, and pampered experience then Casa Del Mar should be on your list.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little getaway with a few complaints
This was our second stay at Zoetry casa del mar Los Cabos. Our first stay was better quality service, but both were great experiences. We returned because we loved the peaceful little retreat. The second day of our second stay a large group of businessmen and women showed up. They were loud and crude. I know the resort can't do much about their behavior, but it close to ruined our trip! It would have been nice if the resort let them know they were disruptive to others and tried to keep them separate. Oh well, the accommodations are superb, the food very nice, and the grounds are very well kept. Service could be much faster at the restaurant, but usually worth the wait. Overall, a nice stay, I would return.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, great location, beautiful beach - would go back any time!!!