Ratings based on 154 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
The hotel itself is wonderful. The only beach is small and a bit far; the bigger beach is in the city, outside comfortable walking distance. But if you don't want to walk to the beach and back a lot, the hotel itself and its facilities is excellent. We used it as a base for trips around the island and it was well located for that.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel, close to the beach

Posted Apr 20, 2017
My husband and I enjoyed our week stay. My overall hotel experience was excellent. Firstly, all the staff are friendly, efficient and smart. They make you feel very welcome in a professional manner. The hotel has a gorgeous lobby that then extends to a staircased courtyard style with lots of hanging green garlands and a waterfall that leads you to the restaurant and outside space. Our room was comfortable and a nice size. We had a table and chairs on the balcony. I felt that the two plug sockets could have been fitted in better positions and maybe one more. The bathroom was lovely with a walk in shower but the hairdryer was not powerful enough for me so I gave up using it as it took too long to dry my hair. The bed was super comfortable. Our room was tidied every day and immaculately done. We had breakfast in the restaurant. It was buffet style and had everything you could think of that you would want to eat for breakfast. The staff replaced deminishing stock before it ran out mostly and with ease and not getting in the way. As you finished your plate it would be taken away soon after to leave you able to go get more with a fresh plate. Seeing the numerous staff they have on duty, it is a well well oiled machine. I was very impressed how good and attentive the restaurant staff were. The hotel bar was a lovely evening. Outside, the hotel has two adult pools. I only swam in the heated one. The hotel is well situated for this small place of Los Cancajos.
5 out of 5
by Matteo

Very pleasant stay.

Posted Apr 5, 2017 on Hotels
Very pleasant first stay in La Palma and H10 Taburiente. The hotel is good value for money, the staff is very friendly and the food is of good quality and never repetitive.
5 out of 5
by jay

Posted Mar 27, 2017 on Hotels
great free food
3 out of 5
Recommended
for Everyone
by A verified traveler from manchester UK

Nice but basic hotel by the sea

Posted Feb 20, 2017
Slightly tired hotel but very clean. Great friendly helpful staff. Perfect location for the beach close by, and a handful of local bars. Nothing for kids to do other than the pools which were very good. Plenty of sunbrds. AI is a bit basic but ok. Unspoiled location, perfect for quiet getaway, la Palma is not commercialized and retains its Canarian charm. Would definitely go back
Comment from Hotel Management
Feb 21, 2017 by Remedios Pérez, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reading, UK

good hotel

Posted Feb 12, 2017
Pros: Everything
Cons: The only thing would be the bathroom floor tiles weren't in the best condition.
Location: Hire a car and enjoy the whole island.
The hotel is midway between the airport and Santa Cruz, you can see both. The airport noise was a concern before going, but we hardly heard a thing as there are so few flights! The hotel was clean and provided everything needed for the stay. The staff were always polite and helpful and spoke perfect English. We were there for my mothers birthday and when we got in from exploring the island the management had left a lovely birthday note and a bottle of Cava for her, I say that's above and beyond expectation. We will certainly return.
Comment from Hotel Management
Feb 21, 2017 by Remedios, Hotel Management
Thanks yoy very much for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for rest a few days

Posted Nov 28, 2016 on Orbitz
Overall it is very good. Breakfast was great. The major problem is that internet connection does not work in the rooms.
4 out of 5
by A verified traveler

Ideal hotel for all ages

Posted Nov 2, 2016 on Hotels
Really missed a kettle in room.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thanks for your comments
4 out of 5
by A verified traveler

No air conditioning

Posted Jul 24, 2016 on Hotels
I booked this hotel partially because it has air conditioned rooms. Upon arrival I was given a suit without any sign of air conditioning. I was pretty upset about this but they don't have suit that's air conditioned. Luckily the weather is cooperating and it has cool sea breeze in the morning and at night. But don't expect to stay in the room during the day. I think hotel.com should provide accurate information on this. Otherwise, the staff are very friendly and helpful. The breakfast are decent. The beach and coast nearby are beautiful. The view is fantastic. But the property seems a little run down and are going through quite some renovation. I would not call it a four star hotel, but the system might be different in the canaries.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios que siempre nos ayudan a mejorar.
4 out of 5
by A verified traveler

Posted Dec 15, 2015 on Hotels
Bad wifi
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments always help us improve.