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Reviews of Natural Lodge Caño Negro

3.5 out of 5
Natural Lodge Caño Negro
250m oeste Super Centro, Caño Negro Centro, Caño Negro, Alajuela

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Stayed 2 nights in Dec 2023
Response from JP on Jan 28, 2024
Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We were almost the only people there. The staff were very friendly and helpful and the tours organised from the lodge were excellent and both overran their projected time considerably. Food was fair but not special.
Stayed 3 nights in Nov 2023
Response from Pablo on Jan 28, 2024
Thank you very much for your comment!We are improving all our guests experience to make fantastic the stays in our lodge.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Natural Lodge Team on Jan 8, 2022
Thank you very much for your review

8/10 Good

Turo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Pablo on Jan 28, 2024
Thank you for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cano Negro
The registration people were quite helpful and friendly; they spoke English well. The guides provided on the tours taken were not well trained to interact with groups. Their English language skills were marginal, and their biological explanations were lower in quality than other guides we had used at other sites. The roads leading to this place were washboard-like for hours, making travel challenging. One would really want to see this place to put up with such road conditions.
Stayed 1 night in Dec 2019

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Tatiana V. Hotel Natural Lodge Caño Negro on Feb 14, 2020
Thank you very much for your Review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good place
Staff was great, food was very good, and Jimmy took us on a very enjoyable boat tour pointing out wildlife.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
We arrived late and the staff was happy to wait for us to check in-we weren't able to arrive on-time. They also were happy to start breakfast for us TWO HOURS EARLY as we left the hotel at 0600 to go fishing. The staff was VERY friendly and accommodating.

4/10 Poor

jorge, Costa Rica

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel for rest
This hotel is ok, is for people wanna see a wildlife and rest. Don't have tv and wifi just around the lobby and bar

8/10 Good

Gregory, Star Valley Ranch, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natural Lodge Visit
The best part about our stay was the staff! They went above and beyond to make sure we had everything we needed!! And the tour they arranged of the Rio Frio and the Lagoon was fantastic!!

10/10 Excellent

Rui C, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome area
Simple rooms. Awesome area. Canoeing tour with Jimmy is a must do. Good food and reasonable priced.

6/10 Okay

Brad and Claire, Lake Saint Louis, MO

Liked: Cleanliness, property conditions & facilities, room comfort
Okay, but overpriced
We enjoyed the area, but probably would have appreciated it more if there wasn't a drought. not much to do other than be on the water. It was definitely overpriced for other comparable lodges in rural Costa Rica.

4/10 Poor

Reasonable Man, Connecticut USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked and paid for the room but did stay there
Dear Expedia, We booked a room at this hotel after reading it's description. However after being shown to the room we were taken by surprise that it did not come close to the expectations of it's description or price. My wife used the bathroom first thing and toilet did not work which was very embarrassing for her. The room looked like $60 room not the $140 we booked.... not even close! We talked to front desk explaining that we're not comfortable with the price compared to the written description of the facility and what we discovered. There was no manager on site so she got one on the phone. He explained there was nothing he could do about the price. I said ok, we're leaving. While we waiting to talk to the manager, another guest expressed their displeasure and said they we were leaving after one night. The next day we saw them and they said the inclusive breakfast was one fried egg, 2 pieces of toast and one cup of coffee. They were discussed with the hotel at that price..., ok place for $50 a night but no way over $120 a night! We would hope Expedia would refund our money for this booking. I have stayed at many, many hotels and cabinas all over Costa Rica and other countries for over 35 years, never, ever have I walked away from a booking.... never! This hotel was way over the top misleading and way over priced. The grounds and room we're at $50 per night facility, not $140! Please refund our money. Sincerely, Mark

8/10 Good

Patrik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Pablo on Aug 16, 2023
Dear Patrik, Thank you very much for your review. It was a pleasure to be part of your trip.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dla miłośników ptaków i przyrody.
Wspaniałe miejsce do obserwacji ptaków na rozlewiskach rzeki. Profesjonalny przewodnik z łodzią do wynajęcia.
Stayed 6 nights in Dec 2021
Response from Jessica G on Dec 19, 2021
Drogi Edward! Bardzo dziękuję za komentarz. To była prawdziwa przyjemność gościć Cię w naszym Natural Lodge Cano Negro

4/10 Poor

German

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
El Hotel cuenta con buena atención en general el personal muy atento las camas y almohadas pésimas termine con dolor de espalda las paredes muy delgadas si el vecino tocia escuchaba
Stayed 2 nights in Jan 2020
Response from Tatiana V. Hotel Natural Lodge Caño Negro. on Feb 14, 2020
Estimado German, Le queremos agradecer su visita, siempre el servicio al cliente es algo que nos ha hecho resaltar en la zona. Nos aflige el inconveniente sufrido en la habitación, por lo que ya estamos haciendo los cambios necesarios para que no suceda nuevamente. Sin embargo, es muy lamentable que usted no nos haya informado de esto durante su estadía, para haber solucionado la situación inmediatamente y cumplir con su entera satisfacción.

6/10 Okay

charles

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bien situé
Literie deplorable
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2019

6/10 Okay

Guillermo Esteban

6/10 Okay

bernard, Nantes

Liked: Staff & service
Ambiance camping
Meilleur hôtel du village. Surprise cat une employée est française , Sarah de plus adorable

6/10 Okay

Nico, Deutschland

Liked: Cleanliness
Disliked: Staff & service
Der Einäugige unter den Blinden... im Niemandsland
Das Hotel ist wohl das beste in Cano Negro, bietet aber leider immer noch relative wenig. Besonders ärgerlich sind die Preise, die sie für Exkursionen verlangen - im Ort kann man selbst für den halben Preis dieselbe Leistung bekommen. Ohne Exkursionen gibt es im Hotel überhaupt nichts zu tun. Wir hatten zwei Nächte gebucht (und gezahlt), sind aber schon nach der ersten wieder abgereist. Als kurzer Abstecher ok, aber auch keinen Fall für einen längeren Aufenthalt geeignet.

10/10 Excellent

Frank, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlung
Ruhige und gepflegte Anlage, mit Pool, an dem man nach der Fahrt durch die Kanäle den restlichen Tag entspannen kann (auch, wenn die Liegen etwas unbequem sind). Nur 10 Gehminuten vom Bootsanleger entfernt. Gutes Essen, etwas Geduld darf man gern mitbringen, da der nette Kellner allein etwas überfordert schien.

6/10 Okay

Anaya, Viroflay, France

Liked: Cleanliness, staff & service
Hotel parfait pour les amateurs d ornithologie
Personnel tres accueillant, mais hotel qui semble a bout de souffle et aurait bien besoin d une restauration complete

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo muy bien
Nos atendieron muy bien. Son muy amables. El desayuno nos pareció un poco pobre.