kid friendly overall great hotel
Posted Aug 9, 2016
love the outdoor activities (free to borrow bike rack and helmets, pools, slides, lazy river). Staff was very nice and service was excellent. Only trouble we ran into was waiting for our suitcases from bell service. We had dinner reservations at 6pm and waited for them to deliver our suitcases for 2 hours. Missed the reservation. However, after speaking to the manager, she had them get the suitcases up to our rooms right away. So overall, great stay.
Comment from Hotel Management
Oct 27, 2016 by Ashton L, Hotel Management
Hello there and thank you for taking the time to share your Lost Pines experience. We are delighted to have had the opportunity to welcome you to our resort, thank you for choosing to stay with us. We are grateful for your positive feedback as well as the areas of opportunity you have highlighted regarding your experience will our bell service. We hope to have the good fortune of welcoming you back to our neck of the woods, soon!